Parkcrest Veterinary Hospital

Great. They are very good an knowledgable @ Parkcrest.

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My review is based on my overall experience as a client of Parkcrest Veterinary for over 25 years.  When I began my relationship with Parkcrest Vet in the 1980's, they were located in the Parkcrest Shopping Center.  I have taken several pets, both dogs and cats, to this hospital over the years.  I was always very happy with the service and the helpfulness of staff.  I moved out of state in 2004 and returned to Springfield three years ago.  I was excited to be able to have the service of Parkcrest Vet again.  However, something happened with the staffing and service in the nine years I was gone.  It seemed to begin with their relocation to a new building on W. Republic Rd.  The friendliness and ease of appointments I valued are gone.  This office has become super busy and their prices have risen significantly.  I no longer feel like a valued customer.  It has become impossible to get an appointment sooner than two weeks in advance.
I'm an amateur student of the relationship between buildings and the ease of service, due to my career background.  The defining factor for Parkcrest Veterinary's decline in quality seem to be the move into a new building that has terrible acoustics:  the office is one huge room with a very high ceiling and all concrete surfaces.  Sounds bounce around and are amplified.  Acoustic experts say that the level of background noise affects the stress levels of people (and animals).  
I greatly value the many, many years of quality service here and the relationships.  I miss them.  I wish this business all the best but they are no longer the veterinary hospital I knew and loved.

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Dr. Garoutte is the best. He always takes the time to give my dogs the best of care & religiously follows up on how they're doing. Kind, compassionate, & a genuine love for the pets he treats!

Dr. Garoutte first told us what to expect step by step. He was caring,compassionate and respectful of my beloved dog.
They arranged to have her cremated and sent me a card with a paw print that they had taken before they sent her. 
That meant a lot. All the staff, especially Christan, were very respectful and understanding.

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I spent about $200. It was heartbreaking. I had been to 3 different veterinarians to get a diagnosis because my dog was terminally ill at that point. They were so compassionate and understanding that I would only take my pets to Parkcrest. They know what they were doing and they were amazing.

Dr Sherman has been my vet for many,many years! She is absolutely the best, that being said, Dr Ziegler and Dr Garoutte are also great and so are the rest of the staff, (especially Lucia) they always go above and beyond to make sure we are taken care of, both of my dogs have some not so ordinary problems and because of that take sometimes take extra time and attention. The whole clinic genuinely cares about my dogs and the level of care they all provide shows it.

The results were back the following morning and we had medication ready to pick up that afternoon. The price of the normal annual visit/vaccinations was comparable to our previous vet.

Recently moved to area and found parkcrest vet hosp. Overall staff is friendly and professional. I really like dr. Garoutte. He is good with our dogs. And his assistant is kind and patient with them also

Great!

Dr. Sherman has been our Vet for several years. She helped us through the euthanizing of our old Jack Russell, the rescue of a part Pit Bull dog, Daisy, and the grief when Daisy was accidentally poisoned. Now she is our Bob's doctor and she is caring, explains everything completely and genuinely cares about the pets. She doesn't hesitate to call if she has a question or concern about our dog. We love her and all the folks at Parkcrest.

Great experience. Our first time there but we are now regular and loyal customers.

Staff is always friendly and professional. The technician listens and is very kind. The doctors are knowledgeable and professional. I always know they care and are concerned about their health.

It went exceptionally well.

I feel very good about them and I will use them all the time. The price was very reasonable. They were very professional. I would recommend them.

Excellent

Overall, I am satisfied with services.

She's very professional, kind, understanding and reliable. She's an all around good person. We have no complaints about her whatsoever. She will call and she is really great.

They are very good people and I am pleased with the prices. They are very good, they are excellent. They have boarding too, but we usually use them for the hospital. They are very professional, kind and courteous. They are very good people. They were so good to us when they had to put our dog to sleep, they were understanding and I really like them. I've been pleased with them in the past.

Dr. Patricia Ziegler was fabulous. She was excellent with our elder dog and provide the exact service we were looking for. Dr. Ziegler was practical about the approach - not trying to just make money on extra tests, vaccinations, etc that really were not practical or necessary for our situation. She is open with great suggestions that are holistic, and practical as well as being an excellently trained and experienced vet. She took her time and was gentle with our older dog. She followed up with the results of the tests immediately and we discussed a path to follow. She gave us everything we needed to make that possible. We are very happy with the results.