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Mr. Electric of Southwest Missouri
Electrical for Home Addition or Remodel Installation, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Mr. Electric provides expert electrical service and repair. All our service professionals are licensed and insured. Give us a call 24/7 and speak with a live customer service agent who will gladly get you scheduled. Our vans come fully stocked with regularly used electrical inventory so we are able to start work immediately. At Mr. Electric we present upfront and accurate quotes for your approval prior to beginning any work. Our service professionals also perform a basic home electrical safety check to provide you with knowledge about your entire system. Our clean and courteous service professionals will treat your home with care. We offer an Advantage Plan to give you 15% off as well as a military discount. Mr. Electric, we have the power to make things better!
Business highlights
Emergency services offered
20 years of experience
Services we offer
Residential & commercial. Repair, ceiling fans & landscape lighting. Generator installation. Under cabinet lighting. Whole home surge protection. Circuit repair, outlet and switch replacement., replacement & installation- lighting, whole home rewires
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.573 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 12% | ||
| 1% | ||
| 0% | ||
| 8% |
Showing 1-25 of 73 reviews
Jimmy D.
Aug 2024
Way overpriced. I am shellshocked at the price to service a fan motor. To replace the motor is nearly as much as it would cost to replace the entire unit. I paid the 70 bucks and sent him on his way. Hate losing the 70 dollars but I should have paid more attention to the reviews. My bad. The guy spent 5 minutes looking at the fan, the next 20 minutes was inspecting my fuse box then writing up a bunch of optional upcharges on notebook paper.
Rachel H.
Feb 2023
***I'd like to remind everyone who has been wronged by Mr. Electric and owner Nathanael Toms that you have rights as a consumer. I encourage you to do as I have and file a complaint with the BBB and the office of the Attorney General (links below). You deserve to be treated fairly in business, and it's only when we stand up to these deceptive practices that a change will be made. [*** Link removed ***] [*** Link removed ***] SUMMARY: Inhumane, greedy swindlers. Steer clear. They present well on the phone and have lots of availability, but they use that as a reason to aggressively overcharge for the actual services. Charged us $387 for a quote (labeled it a “diagnostic fee”) and to move an existing outlet up half an inch. The technician talked me out of doing 90% of the work he quoted. Furthermore, he didn't even raise the outlet as high as I wanted it. I had to talk him into doing it at all. He originally suggested just cutting the bottom off an outlet cover so it would fit. I left to get my kid from school and came back to a $387 bill for 15 minutes of work. I told the technician that seemed awfully steep and he said it was because he ran a diagnostic. I couldn’t argue the price because I was in a vulnerable position with my two small children present and didn’t feel comfortable declining to pay that amount with a strange man in my house, so I wrote the check and signed. After over week of emailing back and forth with a manager, we were offered a $100 refund. We are concerned that the company stands by their deceptive practices, so we refused the money and told them we would be taking further action to bring awareness to their deceptive pricing as this is illegal behavior. I looked through the Mr. Electric reviews on every site that offers them, and blindsiding hardworking people with a phony $300+ fee for a quote and labeling it a “diagnostic fee” seems to be a pricing strategy for this company. We’ve learned our lesson and are sounding the alarm to help others avoid being cheated out of their money.
Jerry S.
Oct 2022
Way over priced feel like I was scamed had to tell tech the problem do no hire his company
Jim R.
Jul 2019
Amazing fast and super clean work. Friendly, easy to work with and unbelievably professional. I will hire again.
Response from Mr. Electric of Southwest Missouri
"Thank you so much for your kind review! The points you covered are exactly what we aim for each and every day. Your feedback is much appreciated!"
Faye B.
Jan 2019
work done, fixed problem
Response from Mr. Electric of Southwest Missouri
"Thank you so much for the great review. We appreciate it very much!"
John W.
Jan 2019
Great, They located the problem quickly and repaired it. At our request, they recommended improvements to insure safety and bring the system to code. They dressed very neatly and cleaned up after work in each area. They were very courteous and respectful, answered all questions and provided detail on each change they recommended. We accepted most of their recommendations and feel much safer in our home. The service desk set a high bar - the lady who took our original call was great, I figured if those who came to do the work were half as nice and helpful as she was, we would be happy. Turns out that all the people we worked with are just as nice and helpful.
Response from Mr. Electric of Southwest Missouri
"Thank you so much for your feedback! I'm so happy we were able to provide such a good experience for you. We're here if you ever were to need us again!"
Clinton S.
Dec 2018
Perfect. Way overcharged for service rendered. Did perfect work and very friendly. Extremely professional.
Mike P.
Nov 2017
When the tech came into the house and heard the sound, he immediately said it sounded like a door bell chime transformer. He went into the attic and was up there for about an hour, then came back down and said he had installed a new transformer, an $8 part. He pulled the switch plate off and replaced it, then started pushing for a "whole house evaluation", we declined. The bill came in at $468. The average rates for electrical service in our area is $50-$70 per hour. We will not recommend them and will not have them back.
Response from Mr. Electric of Southwest Missouri
"I appreciate your feedback shared here. I would like to reach out to you since you have not actually discussed the work completed with us. I would like to see if we can come to an understanding. We care about your perception of the quality and value offered. It looks like we met with your wife who approved the work, and did not actually get to explain the process of locating that buzzing sound and the switch issue with you. I would like to reach out and walk with you to figure out how we can help earn your trust. Nathanael Toms, CEO"
Jeff V.
Aug 2017
Work completed as promised
Bernadette C.
Jun 2017
Andreas arrived punctually and was very professional in his manner. Performed all requested work and was a pleasure to have in my home.
Jana M.
Apr 2017
Very professional, clean, very likeable guys.
Kathy H.
Feb 2017
We called Mr Electric and spoke with Stephanie who took our information. Within just a few minutes Mr James Pederson called arranged to come to our residence that evening and he arrived as agreed. James found the problem fuse, replaced it, and solved our problem. James was very professional.
Mark S.
Feb 2017
After trying to contact several recommended electricians and either no response or unable to schedule for several weeks or no after hours available , I was able to immediately talk to a person to schedule after hours appt. My wife and I both work 8 - 5 and most electricians do not offer hours to accomadate working households. Mr Electric has after hours service with minimum charge of $279,but that charge was well worth it to us as working people. The electrician was supposed to call me before arrival, but did not call . That was the only miscue but worked out fine . The electrician was very professional , explained the process ,was very hard working and meticulously worked through the problem and fixed the problem. We will definitely use Mr Electric again and highly recommend . Thank you Sean and Mr Electric !
Bettyann S.
Jan 2017
unknown
Richard N.
Nov 2016
Great work - Shawn negotiated all the challenges of having to add a circuit to an addition to our 1960s-era house.
Judy S.
Oct 2016
Very well. David and his trainee were extremely courteous and polite. Removed all the trash and old ceiling fan, oven hood and light. Went over and beyond to make sure everything was to my expectations and more.
Hal L.
Oct 2016
Good install. Found outside problem and repaired.
Ken E.
Sep 2016
They had to reschedule a couple of times and since i had to take off work to be there and I work out of town it caused some issues. Otherwise the service we good.
John E.
Sep 2016
Carl Nelson is the electrician that performed the services and everything went great. He was very professional and courteous. Very knowledgeable and prompt with arriving on time. I will certainly recommend him to others.
Paul T.
Sep 2016
unknown
Paul M.
Aug 2016
Wasn't completely satisfied with the way the job was completed. I had to call to get updates from them. The owner ended up coming out and we reached a mutual agreement. I think if you were using them for different projects the experience would have been much better.
Duane R.
May 2016
The lead Service Professional was Carl Nelson and the second Service Professional involved was Efril Beralde. The work took approximately 4 days. During this time both of the Service people were very courteous and professional. I was kept up to date on the progress and of any issues that they encountered. The Company owner even became involved when an issue requiring his attention was discovered by Carl. Given the scope of the project the minimal time that we were without electricity was not an issue at all. Now we have the ability to add additional circuits as needed and the piece of mind that our Electrical service is safe. In the Electrical service field the old saying "You Get What You Pay For." is definitely true. I am very satisfied with the worked that was performed by the representatives from Mr. Electric of Southwest Missouri.
Donna S.
Apr 2016
unknown
Response from Mr. Electric of Southwest Missouri
"Thank you for choosing Mr. Electric for your home electrical needs and repairs. It has been an honor serving you. We strive to give 100% of customer service for all our Customers. You are a valued customer and we appreciate your honest review. We trust you will choose Mr. Electric for all your immediate needs and repairs."
Julia T.
Apr 2016
unknown
Response from Mr. Electric of Southwest Missouri
"Thank you for your review regarding Mr. Electric. We appreciate you choosing Mr. Electric for your residential repairs. At Mr. Electric we make a point to record every call for review to properly evaluate our work. In doing so, we noticed when you called in for your service repairs that your were in duress and it was urgent that your needs were met that very day. Our customer service representative felt your duress and immediately accommodated your need for that day on our schedule. While listening to your call on the recording, we noticed you requested after 2:30 pm as you were at work, so we therefore scheduled you at 3:00 pm to give you time to get home. Our technician arrived at 3:00 pm. Our policy is to do their best to complete their job before 5:00 pm to not interfere with the customers evening schedule or plans. Therefore, since our technician needed a special tool to finish up and to complete the repairs and the evening was growing late, we aimed to please and satisfy the customer. We apologize that having to add another day to finish up interfered with your time and schedule. It is always our policy to give 100% of customer satisfaction and leave every home safe."
Kathy H.
Mar 2016
Spoke with Sherry at about 9:00 AM. Technician, Efril, arrived at about 9:15 AM the same day. The work was completed by 10:00(including a Home Safety Check-Up). Sherry and Efril were both very professional and friendly and service was provided at a reasonable cost. Efril determined why the receptacle had shorted out and found a new receptacle on his truck that matched the color of the old receptacle so it matches the other receptacles in the room. He wore "booties" to cover his shoes while in the house and put a Mr. Electric doormat outside the front door while he was here to keep our floors clean from any outside debris, dirt, etc. Efril kept the work area clean.
Licensing
State Contractor License Requirements
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FAQ
Mr. Electric of Southwest Missouri is currently rated 4.5 overall out of 5.
Mr. Electric of Southwest Missouri accepts the following forms of payment: CreditCard
No, Mr. Electric of Southwest Missouri does not offer free project estimates.
No, Mr. Electric of Southwest Missouri does not offer eco-friendly accreditations.
No, Mr. Electric of Southwest Missouri does not offer a senior discount.
Yes, Mr. Electric of Southwest Missouri offers emergency services.
No, Mr. Electric of Southwest Missouri does not offer warranties.