Mediacom

Well except the WiFi extender isn't connected and a cable is waiting to be buried in the backyard.

Horrible, atrocious, abysmal, frustrating, effete, the most unsatisfying consumer experience in my life. We have had so many service outages this year, 2016, we have lost count. Mediacom never offers to adjust our bill unless we wait forever on hold to get real live person and then we have to suggest it. Enough is enough we are switching our provider. Goodbye Mediacan't you are a horror of a company!

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Service is a bit spotty so wish price was a little lower.

I had been having a huge amount of problems with my phone service. I
contacted Mediacom and they sent out a service repair person twice who
fixed the issue for only a small period of time but then the next day
(or same day in one instance) the problem reoccurred.  Finally, I had
scheduled a service appointment on 6/5/15 but to my surprise when I came
home on 6/4/15, a repairman from Mediacom came out and found an issue
with the line and fixed it and my service has been working excellently
since that time. I had been very frustrated with Mediacom up to that point, but am a very happy customer now.  They even adjusted my June billing due to the inconvenience.  I really appreciate the great service! 

We wanted to add a particular channel, the science channel, and the associate very patiently explained the packages and how much it would be to upgrade. It was only $5 to add a package with several of our favorites. We are getting a great package of Internet, TV and phone now (it took effect immediately) and barely an increase in monthly price. Good service, good price. He also gave good advice about our modem rental cost.

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Initial service installation and setup was quick and professional. I have enjoyed the service thus far except the TiVo has had many issues as well as on demand problems. Mediacom will be coming out to resolve the issues.

It has been a bumpy road so far getting the speed over what it was, in fact, oddly, it may even be slower. The basic package 15Mbps is excellent though and reliable.  Its been up 98% of any given month.  Price, I think is high. But you have to realize they deliver unlike a DSL provider here.  I would and do continue to use them.

The day started off bad when no one showed up for our 8:00-10:00 installation appointment.  We called our sales person to see what was going on and found out that the company didn't even have us on their schedule for the day.  Someone had made a mistake somewhere.  Our sales person worked on it all day until someone finally came out around 6:00 PM.  Two young gentlemen came out and had all three services hooked up in less than two hours.  They were friendly, efficient, knowledgeable and professional.  Everything worked fine except for our phone service.  We could make outgoing calls but no one could call us because AT&T wasn't scheduled to release our existing phone number for another two weeks.  A problem easy to fix.  Mistakes happen, but I feel our sales person, the technicians (and whoever else was involved) worked hard to make up for a shaky start for a new customer.

They were unable to fix over phone with tech. Set up service repair date for the next week. I was not happy with delay and asked for option. I was able to take modem to service center the next day and exchange for free, to a different modem.  I went home followed directions and hooked up modem.....and back on the internet.

Overall a good experience . The technician was very polite, just kind of new and inexperienced. It took a while to locate the problem.

We asked if there was a way to decrease the bill.  They told us we could lower our cable service to achieve this, therefore we did.    Our bill has increased each month since.   We were told we were out of contract and that is why are price is higher than it was and that we did this when we lowered the service.  Our bill was initially cheaper but have steadily increased since this time.  We were never told this when we "lowered" our bill and service.  When we stated we would need to cancel the service because we could not afford it we were told that we would have a penalty to pay for cancelling our contract.   In one day I was told the bill for cancelling would be approximately $140.00 then we were told there would be no cancellation fee and then again in the same day I was told it would be $240.00 minus $30.00 every 3 months.  This representative didn't seem to know the exact amount to tell us.  The reason for the cancellation fee?  Because we would be breaking our contract.  You can not have it both ways Mediacom.  We can't be in contract and out of contract at the same time.  They can not even tell us what the "contract" specifically states to begin with. 

I repeatedly asked for ways to decrease my bill and was told their was none.  I finally asked them if they had any specials that we could sign up for.  I was again told their was none.  I again asked, "you have no promotions you are offering now?" this time I was told that there was someone else in another department that could do that but that this individual could not do this.  I was put on hold for several minutes then he came back on line and told me they would have to call me back due to a high volume of calls.  My call was never returned.

Frequently when the individual you are done talking to reaches the end of the answers you get transferred to another representative that comes onto the line and is extremely aggressive verbally yet offering no resolution to your problem at all.  

In any problem you address with Mediacom you will quickly become bombarded with technicalities and their employees talking in circles that benefit their company and you will have no resolution to your situation.   More than not the conversation will end only because you realize you have no recourse against them except to not pay their penalties and get sent to collections.  We have excellent credit and this is not an option for us. 

Mediacom has  a family cable package with about 65 channels, of which you will find more religious programming and telesales stations than you would ever care to see. We dropped the cable service to internet only.  Our bill was within just a few dollars of having kept the cable too. First they raised the internet cost to 49.95, add a $5 modem fee and a $15 "punishment fee SIMPLY for not subscribing to the cable service.  Taxes and fees are tremendous and if your late 1 day its another $7.50. Our INTERNET alone came to about $78. Sorry, but thats crazy expensive for 15/1 internet. With the TV portion we got a much better HD deal with Dish 160 channnels and we pay about $60 a month, much better than what Mediacom offered and we got a DVR.  \
We have the internet service still because we run the entire house on it.  A necessary evil.  It works great.  Rarely is it down. I bought a Roku Box to stream movies and TV shows by the dozen and cut back on TV cost even more. I cant get over how hight the cost is just for access, you do not even get virus protection.

Mediacom cable and internet was going out but we didn't know why. I would not recommend them very highly.

As the weather became cooler, TV service deteriorated; the picture would tile, could not receive most of the channels we were paying for.  After repeated calls with long waits, some arguing with the customer rep, and technician calls to the house, discontinued the service.
 

Appointment as scheduled but it took 3 hours to get all done as new cable had to be strung from pole in back yard. Service since is good on all three And problems are quickly resolved talking to their computer or if necessary a human.

Mediacom contacted us with a deal too good be true for landline phone
service.  We fell for it.   We made an appointment for installation. 
They never showed up or called.   We rescheduled.   Again they never
showed up and called at the end of the 3 hour time window that they were
supposed to come and said they couldn't find us and refused to come
when we gave directions.  We told them to never call us again.  ( what
ever happened to google maps if they couldnt find us?

They gave us a two year special that is why we went with them. They do offer good specials. I don't like the fact  that when the offer is over its a huge increase.

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