Lockwell Heating and Air LLC

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THEY WERE GREAT - I WAS GOING TO HAVE THEM CLEAN THE SYSTEM, BUT THEY CHECKED IT ALL OUT AND SAID THAT IT WOULD BE BETTER TO CLEAN IT IN THE SPRING. BEING FROM UP NORTH I KNEW NOTHING ABOUT HEAT PUMPS SO THEY WALKED ME THROUGH IT'S OPERATION, AND EXPLAINED THAT TO CLEAN THE SYSTEM CORRECTLY THEY WOULD HAVE TO WASH OUT THE OUTSIDE UNIT AND IT WAS ALREADY PRETTY COLD OUT. THEY DIDN'T EVEN CHARGE FOR THE ADVISE, I WILL CONTACT THEM WHEN AND IF IT EVER WARMS UP. THEY COULD HAVE CHARGED FOR THERE TIME, IT IS NICE TO FEEL THAT A CO. LIKE LOCKWELL HEATING AND AIR IS IN THE AREA.

Sunday morning I called at about 7 a.m. Jeff said he had one call ahead of me, but should be here by 9. He was on time; very professional; gave good advice and corrected problem quickly. I will be setting up twice yearly checkups with this company.

Initial estimate was $2,000 higher than estimate from another firm for comparable units, however these folks seemed nice and they agreed to come down to a matching price.  They also added a warranty so that they were more than competitive.  Seemed fair enough. 
Installation on 8/20/13 went well and was professionally handled.  They did leave AC piping above ground across a walkway but stated that it could not be otherwise installed.  Unfortunately, YORK (the manufacturer) does include a diagram and instruction for underground placement of the line.  Well, I did not argue the point since the walkway is not heavily used. 
Our City has a utility rebate program that was $350 for an AC, and $400 for a furnace.  In order to be eligible units must be of appropriate efficiency and size.  Lockwell could not guarantee units would be eligible since City funding is variable -- however I did order units that met rebate specifications in terms of efficiency.  The problem began when I failed to receive the rebate paperwork from Lockwell to forward on to the city. I called their office.  They said they had mailed it but that it must have been lost.  They mailed another copy -- but when I received it and looked it over it was incomplete.  I drove to their office and picked up the next applications in order to be sure that they were fully completed.  I mailed them to the city.  Weeks went by.  I finally called the city. Their representative stated that the AC rebate had been approved, but that the furnace rebate depended upon further communication from Lockwell.  They said that they had left numerous messages but the company had never called back.  Two days later they called and stated that they were not going to approve the rebate because the company was non-responsive. I urged CU to allow me time to contact the company and expedite the company's response.  They agreed to wait through the next Monday.  I called Lockwell and one of the owners said that the office would telephone me on Monday morning.  No call came.  I finally called them Monday afternoon.  They said that they got in touch with CU and the problem was that the load calculation needed to be done again because they had used the wrong numbers for square footage (about 20% too low) as the result of a "typo".  They came out and measured and said that they would resubmit.   In the meantime I talked with CU and they stated that the furnace appeared to be too large for the house.
In conclusion:  Lockwell telephoned today and said that the rebate would not be approved because the City felt that the unit was over sized.  Jeff assured me that I would have been disappointed with a smaller unit, and that the unit is appropriate for the house "in his professional judgment".  So, City Utilities says "it's too big for house".  Lockwell says, "No, it isn't".  Who do you believe?  I would believe Lockwell if not for the original bid and the incredible inefficiency of their office as indicated by failures to telephone when promised and inability to correctly complete a rebate form.  Oh, I read that one of the indicators of an over sized furnace is a unit that cycles off and on very quickly.  Yes.  It certainly seems to me that this one does.

t was miserable and hot the air conditioning went off, I called Lockwell they came out as soon as I called even though they had many folks with air conditioning  problems they were good enough to squeeze us in and fixed the unit with minimal cost.

He was on time, professional, explained all in detail and answered all our questions.

Amazing service, hot temperature in 90's very humid...Came right out even though they were stacked up with calls. Gentleman that came out was professional, efficient, and diagnosed and fixed problem quickly.  Would definitely use this company again.

The man who came to our home was very professional and even put "booties" over his shoes to prevent tracking dirt in.  He gave us helpful recommendations on operating and maintaining our units.  We plan to use Lockwell on a regular basis.

Showed up on time and checked and cleaned both units.  Advised of parts that were recalled and to keep an eye on them.  Advised which parts need cleaning yearly.
I was unaware that the fans do not need to be oiled and the Freon rarely needs to be checked and mainly only when there is a leak or problem.
The price was a bit more than I thought it would be for servicing these new units as they were basically just cleaned off.  They were about $60 more than another company.   In the future I will probably perform the basic service tasks of cleaning the units myself and only hire someone to do the actual coolant check when needed or if something goes wrong.
Overall I am satisfied with the service and used it as a learning experience.

Two gentlemen arrived at 9:00 - we had moved the car and other items so they'd have clear access to furnace room - took some bottled water out to them and left them alone. They worked continuously until noon - they drove into town for missing parts and were back in 45 min. Didn't hear from them until they were done - about 1 1/2 - 2 hours later. Area was clean and all was done - they explained new thermostat & new filters for furnace then thanked us for "our business" and said if we had any problems, definitely call. Things were as if they had never been there! Excellent service, very personable! Very efficient!

Steve did a great job. He was very informative as he went through the steps of cleaning intervals and checking system. It now works better than it has in years.

Had a 22 year old system that needed to be replaced. Install of new system looks/works great, seems top notch. The owners did the install, they were professional and timely. The best part is these guys were thousands cheaper than another quote I got. Will do business with them again.

It had veen very warm and my parents are quite elderly. The unit had been down only one day. They came out and had it fixed the day I called them.

The quality of work was good. The system is fix and everything is running fine. They were very professional with keeping us aware of everything that was going on. It was an overall good experience.

You couldn't ask for a better company.

The job was very good. I was very pleased with them. They were professional. At the same time, I didn't get any feeling that they were trying to fool me. I would highly recommend giving them a call. They were reasonable and professional. They did an excellent job. They were very clean and respectful of the house. Overall, we were very pleased with what they did. Our other quote was for $8500, and they did the same job with basically the same equipment for $6050.