
Goff Heating & Air Conditioning
About us
We are "GOFF Heating & Air Conditioning" and have been proudly serving Springfield,Missouri and the surrounding area since 1973. We take great pride in the people we employ and the clients that we service, and look forward to providing you with our 100% service and/or installations. We are "GOFF Heating & Air Conditioning".
Business highlights
Services we offer
We provide residential and commercial heating, cooling, duct cleaning, indoor air quality, maintenance agreements(Discount Club Membership) for residential and commercial. We service all makes and models of equipment. No Overtime charges after hours or weekends (except holidays)., residential whole house generators
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
0% | ||
0% | ||
9% | ||
9% |
"We are very sorry you had such an unpleasant experience, however the only time Goff Heating & Air Conditioning was at your home was July 19, 2011. At that time we performed a FREE AC tune-up through Living Social. Our company policy is that we do not do any work or install any parts without the customer's prior approval. We believe you are confusing us with another company. There is another company with a similar name that people confuse us with. We are in no way connected with that company. If we can help you in any way or answer any questions for you, please don't hesitate to call our office at 417-869-5203."
About a week later, our A/C stopped running. My husband checked the furnace unit and noticed a lot of condensation everywhere. Water was dripping from the unit and the pipes. The A/C unit outside had ice on the pipes. Called the service number for Goff and was told they would come the next day. The same tech showed up around 9 am the following morning. Shortly after he started, a fan kicked on (not sure if it was the blower or induction motor), and he showed us a burned spot on the circuit board. The tech told us it would have to be replaced, but he could wire it up to route past the board and the blower would run to keep us cool until he could replace the circuit board the next day. A few minutes later, we heard a pop and saw a blue flash from down the hall. Then, the tech ran outside and made a call on his cell phone. His supervisor arrived a few minutes later. They spent some time looking at the until and removing the blower motor, then informed me that (surprise!) now the blower motor was bad and they couldn’t rewire it. They informed us that it would be at least $500 for a blower motor (rebuilt, not new) and at least $500 for a circuit board. No estimates were provided in writing at any point. We asked if the tech caused the issue with the blower motor and the supervisor responded in the negative. He acted extremely defensive and told us that we would have a great deal of trouble finding someone else who could fix our furnace.
We called another company based on recommendations. They spent the time to show us the issues with the furnace and explain what they were doing at each step. They provided a written estimate and worked well into the night to fix the issues. After looking at our furnace, they confirmed that the first tech hardwired the circuit board and blew the blower motor.
Read the reviews on the Better Business Bureau about Goff and how the company responds. They are defensive, angry and incredibly unprofessional. Do your homework before hiring a company - I wish we did. This incident cost us quite a bit of money in the end.
"As a locally owned and operated company, we at Goff Heating & Air Conditioning take great pride in growing our business each day. We are very pleased to have each and every customer we have and even more thankful for the high caliber of employees we have. It is a true fact that every once in a while that a mistake can be made. We are no different and know that when something goes wrong, it is very important to us as a company that we do our very best to make it right. There are two sides to every situation and it is the common truth that people love to complain when they are unhappy and not often enough give thanks when they are pleased. If every one of our satisfied customers responded on the internet, it would be difficult for you to ever see a bad response for our satisfied customers are the proof that we are still in business today and will continue to be in business for a very long time. Our door is open and we are always willing to make sure our customers are satisfied. For those who don't want to allow us the opportunity to make a wrong a right, we appoligize and hope your are never wrong."
"Thank you for your post. Customer satisfaction is very important to us and we appreciate your business. Ron and Brenda Jackson, Owners Goff Heating & Air Conditioning"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.