Founded 1998 • With Angi since June 2011
Service Provider ResponseThanks you Member... Do let me know how it held up I'm intrested also if the brand names do as they say they will... Always a pleasure... Duke
Service Provider ResponsePlease notice in my reply I was expected to perform on exact dates and times and specifics when I never implied them or told anyone of any specific thing, my integrity is a stake here. 1st. The member hired Duke E. Lake DBA (doing business as), Carpenters. The importance to note I’m the only employee is outside my logic, seeing I told the member I would be the only one working on the doors, it would seem then she would have rather had someone have employee’s work instead of the boss themselves. Nowhere on my website do I imply that I have other workers, my integrity is a stake here. 2nd. The member called the office requesting a bid on 13 interior doors removed, and 13 new interior doors installed, which we returned her call within one business day. After discussing on the phone the amount of work, such as; am I finishing them out or just installing them, the member said she would finish them out herself. Finishing them out includes filling the nail holes, caulking them & painting them a charge of $25.00 more per door which would have cost an extra $325.00 which I informed her of. We agreed to a price of, $1,000.00, to install them only, and take away the old doors. As stated: This proposal/contract is for labor, nails, gas & glue only; owner will supply 13 new interior doors. Notice it is not implying to finish them out or including paint, wood filler or caulking, which I informed her again of, when delivering the doors that she would have to paint them to get the warrantee from the company. By the way, it took two trips from Sedalia to Knob Noster to deliver them for no extra charge as a kind gesture for hiring Carpenters, a $50.00 savings. When going to the store to pick them up, the store had all 13 doors pilled one upon another, which I told the member about it, saying in a comment, the bottom door had too much weight on it. 3rd. As stated in the proposal/contract: This job is scheduled for the week of 11/28/11 – 12/03/11. It only takes about an hour per door to install, so I was not implying a whole weeks work when saying, “Scheduled for the week of 11/28/11 – 12/03/11”, either. This was not a specific day. I told the member I was working on another job, and when that job was finished, I would be right there. Also implying not until, and said I thought to be finished by the week of 11/28/11 – 12/03/11 if everything worked out right. This proposal/contract was signed 11/19/11 please note that was not only on a Saturday but also the week before Thanksgiving. So losing a day for Thanksgiving would have to be made up. But mostly the change in date occurred because I was contracted to install 9 new windows. When taking off the old metal wrapping the customer and I found that the previous window installers cut the trim back and nothing but metal wrapping was holding the old windows in. The customer wanted the new windows installed with trim holding them in, which would end up talking 3 extra days to rip down all the materials needed to finish them out, installing, rewrapping and silicone them out, an extra cost of $516.00 which I only charged $225.00. So there I lost and extra 3 days, (4 in total), to accommodate the customers wishes. I was in the middle of redoing a bathroom for this same customer, (see the slideshow http://www.youtube.com/watch?v=DPUrZSmzGUI&feature=colike), & (http://www.youtube.com/watch?v=nWZm05LY9V0&feature=colike), after having already remodeled their downstairs, (see the slideshow http://www.youtube.com/watch?v=2WqEotuyZfM&feature=colike), and that took 4 days more than I expected the customer wanting to change the color caulk after I already silicone it. While grouting the tiles in I accidently broke a tile and had to replace it. Running to the store to get materials that the customers forgot to pick up, and other things also. I informed member at every turn, and never left her in the dark about anything, I even said I would give her the money back, except my expenses for delivery & office, and she could seek another contractor if she would like, exclaiming I was sorry for the delay. 4th. I called the member from Roadway Mini Mart at 6:45-6:50 am, telling her I was on my way, just stopping for gas, she kept me on the phone for 5-10 minutes and that was all I was late the first day, and that was a Saturday 12/10/11. 5th. The member did not let me work until the following Tuesday 12/13/11 needing Sunday and Monday for undisclosed reasons, as if I don’t have a work schedule, which she is complaining about herself. 6th. It took 16 hours to remove 13 old interior doors and install 13 new interior doors, pretty good if I do say so myself, not to mention that the bottoms of the jams had to be cut on many of them to be able to fit in because it’s an old house and the previous installers cut the doors smaller to fit. I told the member for every door that had to be cut it would be an extra charge of $21.50 per door, which in the end was a total of $108.00. Now I could not find my 3/4” butterfly bit to be able drill the latch hole for a deadbolt and said to the member, I’ll give to $25.00 off the $108.00 for someone else to install the deadbolt because that’s what I charge to install a deadbolt myself + the remainder $83.00 off for being late. Now mind you, I was late because of obligations to other customers, and I NEVER specified any certain exacts and do not owe the member anything for being late, because I wasn’t late. I NEVER said I would be there this exact day or that day, but that I hoped to be, and always implied when I was finished with the job I was on. But as a kind gesture I made that statement, she didn’t say anything. When her husband got home she asked him if he had the tool I needed to be able to install the deadbolt, I told him it was a 3/4” butterfly bit and he had one. I installed the deadbolt and asked for the $25.00 back, not asking for the $108.00 total due in the first place, nor the $83.00 remainder money. It is at that point she got mad and everything was uphill then. 7th. The member came home on my lunch hour, I’m a big boy not a school boy, and I take lunch when I want to, so yes, he saw me talking lunch. Funny thing is, I never ended eating lunch until I was driving home that night because my cell phone was off. I couldn’t call the office and find out why because the phone was off, so I asked the member to borrow his phone to make that call, and the problem was fixed within a half hour, the remainder of my lunch, and went back to work without eating my lunch being concerned with the phone being off. I’m not asking permission to take lunch, nor if I can take an hour! 8th. I loaded up seven doors and jams on my truck, I couldn’t fit the last door, (A 24” door only, no jam), and left it downstairs. Due to the rain, and talking an hour to cleanup, I forgot to tell them. The member misunderstanding is I did not forget the door; I left it there because there was no room on my truck for it, but I did forget to tell them. I NEVER said one thing and changed my story to something else. She is confusing the two different questions, I did not forget to take it, I left it there, I did forget to tell them. 9th. I could say the same thing to the member, you caused the door to have a hole in it, because I never noticed it coming up the steps, who’s to say? I know for a fact, because I saw them from the outside of the home while putting away my tools, they checked out all the doors during that hour. Why didn’t they see this hole? So I asked her what she wanted me to do, if she was willing to pay for half, and I’ll install a new one free, seeing no one saw the hole while I was there, and I was paid, which says itself, “I’m finished”, as it states in the proposal/contract: $500.00 down to start, and $500.00 when finished. Of course she didn’t like that, but I’m supposed to, and why wasn’t I told about the hole before I left? So I told her to give me until the next day to find out what I could do. 10th. Lowes did not give, “US”, a new door free of charge, they gave, “ME”, a new door free of charge. I shop there all the time, they know that the doors are cheap, (which we’ll get into in a minute), and Mike simply said he would replace it; all he needed to know is if the member’s did purchase the doors from Lowes, he’s not giving away free doors to people who haven’t bought them there right? By the way, I did all that within the hour emmber called me and told her I would come back up there that same night after having worked from 7:10am – 5:15pm and she said it was too late. 11th. The only conversation with the member was, “Hi”, one time, and another time, “Can I borrow your phone, I need to call the office to find out why my phone isn’t working”, and the third time was, “A 3/4” butterfly bit”. Wherein every time I said, please & thank you. Where was I rude to him again? Notice the member says, “Duke was so rude when he went to check on him during lunch”. But she also said, “My husband went home at lunch to see how things were going. Duke was outside and did not come in for 30 minutes. When he did, he only asked to use my husband's phone because his got shut off or some sort of issue. After Duke was done using it he went back outside so my husband just left after another 15 minutes. I got home from work and all of the doors had been installed”. Not only did little elves not install the doors but they got finished, but how could I have been rude sitting in my truck the whole time he was at lunch? I would think not to bother him during his lunch??? 12th. Now the member informed me that I would have come in the afternoon, not the morning, because the member was unhappy and couldn’t contain himself in my presence. I said, “Are you kidding me, he can’t tell me what he doesn’t like, and we can work it out, he is a child and can’t control himself?” The member acts like he didn’t like me and didn’t want to be around me, that is not what she said on the phone. She said that, “He would be able to be there and be quiet”. I said, “Are you kidding me, he can’t tell me what he doesn’t like, and we can work it out, he is a child and can’t control himself?” Now hold on, this is a man in uniform? An American? Who believes in the right to express yourself, freedom of speech, in democracy? Isn’t that what the uniform defends us for? 13th. My bad, my truck broke down that weekend and I had moved all my tools into the trunk of my car, as soon as the truck was fixed I called the member and went up. I offered to go to the nearest hardware store and by the tools needed, and she said no, just give her the $25.00 back so I did. Did anyone forget about the free delivery & $83.00 grace? 14th. When installing anything in construction from time to time you have dings and scratches, I asked her what she wanted me to do with them and she replied, “just be careful”. This I was already trying to do, they happen, but if we were contracted to finish them out we would have also covered the dings and scratches. By the way, one ding and one scratch, sorry, forgot to mention that. Concerning the trim I did bang it with the hammer and dented it, but again, it wasn’t a broken window, and I was contracted to install them, not finish them out. All the dings and scratches I might have done is covered up when you finish them out, she seems to have been expecting a finished product with paying for it. Even the doors themselves are not painted, only primed; the owners or contractors must paint them still. 15th. Now about the doors, they were ReliaBilt 6-Panel Hollow Molded Composite Interior Pre-hung doors. Notice it says, “Molded Composite”, which means, compressed cardboard! They were split jam pre-hung doors, which means you have to separate them to install them, and every one of them fell apart no matter how careful I was. But the nice guy that I am, took the 5-10 minutes per door to re-nail them & strengthen them at no extra cost for the nails or the time. Go to your local Lowes, and inspect these doors for yourself, they are not lined up, the trim is crooked and many other things. 16th. The member is out right lying, as she has done many times in her comment here. The member did not simply fix them, I know this because I installed them. In order to move them without damaging them is not possible, they are nailed every 8 inches twice with two inch gun nails, which do not come out, they have to be broken off. 17th. Not contracting me to finish them out, then I am also not required to be responsible for others who install things wrong and I have to be the one to fix it. Like when whoever tiled the bathroom wall grouted the door trim in then covered it with silicone, and I cut the silicone but the tiles come with it, it is not my responsibility. This is why most people let the contractor finish out the work, so that they are not responsible. Because of this job with the member, we now have a new clause in our writing of proposal/contracts. If we are not contracted to finish out something, then we will not give out a warrantee at all, & we will be more specific on writing the guidelines when writing the proposal/contracts.
Service Provider ResponseThank you Member for hiring Duke E. Lake dba Carpenters, always a pleasure... Duke
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Yes, Carpenters offers eco-friendly accreditations.
Carpenters offers the following services: Residential and commercial home remodeling, carpentry, interior & exterior construction. We've done kitchens & bathrooms, building in new construction or repairing, residential or commercial, and from putting in counter tops to installing cabinets, new faucets to full remodels, we know we are building your project, we know we are building your dream. Now match that with our quality, and your project will be with your family for many years to come. Yes, we are that proud of our work, & we back i
We do not do plumbing, gas, or HVAC within city limits, we do everything but HVAC outside city limits.
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