ACR of Sedalia

They came right out, figured out the simple problem I was having and took care of it.

unknown

Perfect, would contact again.

very well

I came home Sunday 5/6/12 pulled up the companies website. Used the contact section, provided my name, phone and information / reason for request. I waited all week for a call. None received. I then returned back into town again the following weekend and called Sunday 5/13/2012 expecting to get answering service. A man answered the phone taking my name and number saying someone would call me Monday. I explained to him that I had been waiting on a call all week. He didnt offer any apology or comment on my original request submitted online. Monday morning I received a call from them saying that someone could be out sometime during the day and asked me if it would be ok. I said not a problem and was told that the tech would call before arrival. Monday came and went with no visit or call to say that they wont be able to make it. Tuesday morning I received a call saying that the tech would be there shortly. No comment was given on why the tech didnt arrive on Monday as advised.1. Dont use the online contact section as I dont believe there is a process in place to return calls or check on inquiries.2. If you dont hear from the company by mid afternoon on the day of the scheduled appt, call them to find out whats going on. 3. I had requested that the same tech who serviced my system last year come again and was told not a problem and that he would be out but another tech was sent instead. Compared with both visits, I didnt feel this tech was as thorough as the previous. Not opening the unit in the basement for leak testing etc. He brought the leak detector into the basement but only used it in one spot on the outside of the unit itself. Last year the tech removed a panel and checked inside the unit looking at the coils testing several areas for potential leaks. This tech was in the basement for no more than a couple minutes. I also learned this tech was leaving within the next couple weeks and moving out of the area. I dont feel as a consumer that this visit was as detailed and being the consumer I would most likely end up paying for additional man hours if something was problematic in the unit by having them return again for something they could have checked during this visit. Im hoping that the issues are resolved and the valve stem replacements do the trick. I know that if the other tech whom I requested came out, it would have been a much different experience.

Fast, quality service. Actual work came in under the estimate.

Awesome Service!

It could not have went any better! ACR is the most honest and quick respoonding company I have ever dealt with.