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Mid-America Appliance Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
We are a professional major appliance and entertainment electronics repair company. We specialize in "high-end" appliance, commercial appliance and large screen television repairs. We also sell and supply parts for purchase to consumers. We have over 26 years of experience in St. Charles, Missouri as the top rated appliance repair company and service a very large area of Missouri and Illinois.
Business highlights
42 years of experience
Services we offer
Residential and commercial entertainment electronics repair.
Accepted Payment Methods
- CreditCard
Reviews
4.486 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 7% | ||
| 5% | ||
| 6% |
Showing 1-25 of 86 reviews
Melissa M.
Apr 2025
I have had this company out 6 times to repair my Samsung refrigerator and each time they claim to have fixed the issue, it still does not cool. Samsung refuses to send another company due to the warranty. This company continues to fail at diagnosing the issue and will not mark the unit as unrepairable because all they want to do is keep getting easy money from Samsung. Avoid at all costs. My fridge has been unusable for 7 weeks and all I get is “I really do apologize” and it doesn’t help when I’m living out of a mini fridge.
Julie B.
Dec 2018
Got the job done. professional, punctual and friendly!
Arkady K.
Sep 2017
I have to deal with this company simply because there is no other choice to service my Fisher Pykel fridge. First, I had to call the manufacturer and they were nice enough to cover their initial visit and send them the parts for repair free of charge. Then their tech shows up three weeks later, spends 2.5 hours replacing the harness (half an hour was spent to call manufacturer to confirm that the new color of the harness is okay...). So the harness was replaced, but the problem still remains. I got charged $150, nothing was fixed and they claim that when the tech came back to verify everything was working. If only I press harder on the water dispenser. Very unpleasant experience. I will probably get a different fridge if it breaks again so I do not have to deal with Mid America "service"
Kurt C.
Sep 2017
good, there was a wait on parts but apparently that is common with such a stove
Todd R.
Aug 2017
They couldn't meet appointment times twice.
Dave S.
Feb 2017
Our refrigerator quit cooling so we called Mid America Appliance Service. Our technician, Bobby, was outstanding. He thoroughly assessed the unit and identified the necessary repairs. He was very honest in that he suggested we purchase a new refrigerator since the cost of repairing the 8-year old unit would be approx. $900. Bobby also called my spouse at work to explain the situation and the recommendation to avoid repairing the unit. He was very knowledgeable and service-oriented. I hope if we need future service we can request Bobby.
Debra B.
Jan 2017
unknown
Linda H.
Nov 2016
Punctual, right to work, out in minutes.
Frank D.
Jul 2016
Inconsiderate, Unprofessional, and Incompetent Inconsiderate - Mid America Service, a certified Miele installer, made and appointment to install my Miele dishwasher between 9:00 am and 12:00 pm. At approximately 11:00 AM, the installer hadn't arrived nor had I been contacted by Mid America Service. Concerned, I called the local office to ask if the installer would still be able to install the dishwasher during the scheduled time frame. The answer was "no". I was told that the installer would arrive to install the dishwasher "around 1:30 or 2:00" -- 1.5 to 2 hours after the scheduled appointment. I was also told that a manager would call me back -- no manager called. Thanks to Mid America, my entire morning was wasted and I had to reschedule my afternoon commitments. Unprofessional - Once the installer finally arrived, he proceeded to behave in an incredibly unprofessional manner. During the install, he bragged about how he was the best installer in town and, as if that wasn’t odd enough, he then proceeded to disparage other installation companies and individuals by name (he went so far as to accuse another installer of sexually harassing a client). Seriously? This from a guy who shows up 1.5 hours late? This from a guy who neglects to install the dishwasher properly (see Incompetent below)? Incompetent - As the installer was leaving, I noticed that he was taking with him what appeared to be a thick piece of felt insulation that came with the dishwasher. Curious, I asked him what it was. He told me that it was extra packaging material. It seemed odd to me that this particular piece of packaging material would be different from the other packaging material in which the dishwasher arrived (felt vs. styrofoam). So, after he left, I looked at the installation instructions -- the felt piece he took with him was supposed to be installed as sound dampening insulation. I called the installer to ask about this; he never returned my call. So now, I have a really expensive dishwasher that wasn’t installed properly. To put it mildly, Mid America Service is inconsiderate, unprofessional, and incompetent. I do not recommend them.
Charles K.
May 2016
Service is still not completed and the company has now missed 2 follow-up appointments.
David L.
Feb 2016
unknown
Response from Mid-America Appliance Service
"Mr. [Member Name Removed], Thank you for you review of our appliance repair business. I was sorry to see that you weren't able to give us all A's, and I hope that we can change your mind on any future repairs with us. The next time you need professional appliance, please contact us at 636-928-4131 and mention a 10% Angie's List review discount. We greatly appreciate your business and hope that you will continue to use our services and provide feedback so that we can continue to strive to provide the best repair service in Missouri. Sincerly, Mid America Service"
RICHARD H.
Jan 2016
unknown
Response from Mid-America Appliance Service
"Mr. [Member Name Removed], Thank you for you review of our appliance repair business. I was sorry to see that you weren't able to give us all A's, and I hope that we can change your mind on any future repairs with us. The next time you need a professional to repair any of your appliances, please contact us at 636-928-4131 and mention a 10% Angie's List review discount. We greatly appreciate your business and your time, and hope that you will continue to use our services and provide feedback so that we can continue to strive to provide the best repair service in Missouri. Sincerly, Mid America Service"
Ida S.
Jan 2016
They are not inexpensive and they do fine. I was a little disappointed that they had to charge me so much just to tell me that there was nothing that could be done, but maybe that's the way it works. They make their invoices so peculiar. They put a charge on for ordering labor and they put a charge on for what they actually charged me. In both cases, they didn't actually do any work. They gave prices for doing work and what they did was they charged for giving estimates for what it would take to do the repairs. I have to have them come out to assess the situation. I may use them again because nobody else really does it well as they do.
Response from Mid-America Appliance Service
"Ms. [Member Name Removed], I am very sorry to that you were not satisfied with the service that your received from us in July, 2015, on your Premier range. When our technician Adam came out to diagnose the problem you were having with the burners, he discovered the following: Found that the right rear and right front burners caps was not in the correct position and the left front burner regulator does not adjust the flame much and the igniter is not properly functioning, need to replaced qty. 1, left front burner regulator, and qty. 1 left front burner igniter. You paid Adam a service call and diagnostic charge after he drove to your home, diagnosed the burner problem, and gave you the repair estimate. The balance due, had you chosen to repair the burner would have been parts, sales tax on the parts, and the labor to install them. We understand that it's not always economical to repair an appliance, however we do our best to make it affordable for all of our clients. I am sorry that your found our invoices confusing to read and hope that you will contact any member of my dispatch team to help you understand any future invoices. (We do use professionally built software designed just for the appliance repair industry.) I hope that you will give us another chance to earn a review of all A's from you. Please mention a 10% Angie's List discount the next time you need appliance repair service. 636-928-4131 Thank you, Mid America Service"
Mary J.
Jan 2016
mike was great. he explained to me how my dishwasher works, what went wrong, and how to maintain/ check in the future if I have problems. highly recommend
Response from Mid-America Appliance Service
"Ms. [Member Name Removed], Thank you so much for your review of our appliance repair company and our professional service technician, Mike. Anytime you need repair on any appliance in your home, we hope that you will contact us, 636-928-4131. Please mention a 10% Angie's List discount and please feel free to ask that Mike be your technician. Thank you for your business and for taking the time to let us know how we are doing. Sincerely, Mid America Service"
Margaret F.
Jan 2016
unknown
Response from Mid-America Appliance Service
"Hi [Member Name Removed], The managers at Mid America Service have read your review and are very sorry to see that you weren't able to give us A's in the survey categories. We strive every day to to do our very best and to provide customer's with superior service. I see from my records that our technician Justin came to your home on Saturday, Dec. 19th, to diagnose your washing machine because you were having trouble with the door. On Thursday, Dec. 31st, Justin returned with a new door seal/gasket/boot and installed it on the door and tested the rest of the washing machines functions. I am very sorry if Justin arrived late or not within the time frame you were promised. Our technicians do their very best to stay on schedule each and every day, however there are sometimes outside factors that hold a technician up or make him late to a service call. For that we apologize. I hope that you will consider using Mid America Service in the future. Please mention the "Angie's List" discount next time you call us for service (636-928-4131). We do appreciate each and everyone of our customer's and hope that you will give us another chance to get all A's from you on your next repair. Sincerely, Mid America Service"
Kate S.
Jul 2015
Techs were professional and friendly. They repaired the oven door hinge and reconnected the door. It went very quickly and they showed me how they were fixing it, so that I might do it myself if there's a next time.
Ed P.
Jun 2015
unknown
Sheldon W.
Jun 2015
unknown
Leah G.
Jun 2015
unknown
Joyce H.
May 2015
unknown
Cheryl T.
May 2015
unknown
Kathleen L.
Apr 2015
The parts they replaced only performed for 7 months...warranty did not cover. Wish we had purchased a new Microwave instead of spending $124 plus the $49 Diagnostic "Angie's Deal" (total of $173 = the approximate cost of new Microwave).
Response from Mid-America Appliance Service
"Ms. (member name removed), I am very sorry to hear that you are having trouble with your Samsung microwave again. Mid America Service preformed a repair on it for you in December 2013 because it was turning itself on when the door was opened. Our technician replaced two door switches and corrected the problem. I have a note that you called on September 22nd, 2014 to let us know the microwave was doing the same thing again. Mid America's customer service rep. offered you a discount to send a technician out again to find out what the problem is with the microwave. Please understand that we are not the manufacture of the microwave and are not responsible for their manufacturing quality. Samsung provides a 90 day warranty on their replacement parts and Mid America mirrors that for labor and in-home service call. Again, I am very sorry that your microwave is not working properly, however if you would like to have the unit serviced again we will be happy to provide a discount."
Samuel C.
Dec 2014
Well. Came once to assess the problems and then again to install new components.
Dawn B.
Nov 2014
I had loose change on the dryer by the vent clean out. When I was cleaning the vent out a quarter fell in and I could not get it out. I took off the back of the dryer and did not feel comfortable taking it apart any more. Looked for a deal on Angie's List to have someone take a look.
They were prompt in getting an appointment. Tech was on time. It took him minutes to get the quarter out and everything put back together.
My problem was I thought the $55 repair service call would have covered this. Nothing was broken or needed to be replaced. I was charged an additional $109. So $55 to just show up and $109 for 10 min. of work.
So keep small stuff off the top of your dryer.
I will probably look on line for a DIY fix in the future (you tube) before calling any appliance repair.
They were prompt in getting an appointment. Tech was on time. It took him minutes to get the quarter out and everything put back together.
My problem was I thought the $55 repair service call would have covered this. Nothing was broken or needed to be replaced. I was charged an additional $109. So $55 to just show up and $109 for 10 min. of work.
So keep small stuff off the top of your dryer.
I will probably look on line for a DIY fix in the future (you tube) before calling any appliance repair.
Response from Mid-America Appliance Service
"Ms. [Member Info Removed], Mid America Service does have an in home service call fee that covers the technicians time to drive/come to your home and provide on-site service. The Angie's List service call special that you purchased was $55.00 and that covered what was mentioned above. We also have a labor fee that covers the technicians time and expertise spent to repair the appliance. All of our technicians are educated, and professionally trained professionals with the skills to perform their job in a timely manner. I hope that your dryer is working properly."
Sharon P.
Sep 2014
It was great. He repaired our almost new stove. He really seemed to know what he was doing. He tested it multiple times to make sure it was working.
Licensing
State Contractor License Requirements
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FAQ
Mid-America Appliance Service is currently rated 4.4 overall out of 5.
Mid-America Appliance Service accepts the following forms of payment: CreditCard
No, Mid-America Appliance Service does not offer free project estimates.
No, Mid-America Appliance Service does not offer eco-friendly accreditations.
No, Mid-America Appliance Service does not offer a senior discount.
No, Mid-America Appliance Service does not offer emergency services.
No, Mid-America Appliance Service does not offer warranties.