HI-TECH AUTOMOTIVE LLC

Quote/Estimate- Service/ car maintenance, been going to them for about 5 years now. Use them about every 3 months. Had previous quote from a Toyota dealer fr about $2500.00. Hi Tech gave me a quote for same work, they provided a quote and now it's a $500.00 dollar job.

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I had an 8 am appointment on 7-8-16 for a Missouri state inspection. We dropped the car of the day before and left the keys in the drop box. At approx. 10 am my wife called and asked if they were finished. She was told they we just starting on it and should be finished in about an hour. At approx. 12 pm my wife had driven by the shop and saw our car had moved position in the parking lot and was on the other side, so she called and asked if they were finished. They said they were working on it now, everything looked good and they were almost finished. She asked how they were working on it, because she had just seen it outside. they said the just pulled it out for a sec for a rush job. About 2:30 pm they called my wife and said it needed about $585 of repairs, and they would be done with the inspection in about an hour. The inspection report calls for brake pads less than one-thirty-second of and inch, and rear control arm bushing torn out allowing excessive wheel movement. They called back about 3:30, to see if we wanted to do the repairs, I told them no not yet, and i would pick up the car. They said they would get it ready. I arrived about 4:15 to get my car and they still had it hooked up to a computer. Had to wait another 15 minutes for them to finish, inspection time on my report is 4:32:05 pm. I changed the rear brakes myself and found the inside pads to be about .125 thick, and the insides to be about 1/16, twice the limit. Then when i checked for rear play according to the manual, I found no play at all. I then took the car to a different shop and paid for another safety only inspection. They came back and told me they could find no play at all in the rear wheel, but the front right wheel had a damaged sway bar end link. This also is the wheel that Hi-tech claims to have checked! So not only did they fabricate problems to charge money, the didn't catch the actual problem that was a true safety issue. I passed the emissions, and I am happy to pay for it, but was charged $12 for a fake safety inspection.

The service technician suggested what my car's issue was from my verbal description. An appointment was scheduled, and the repair was made in a timely manner at a fair price. Hi-Tech has in-house wifi that enables me to wait for service and not worry about a ride home (and back) or miss productive work time. While we don't always like the price and inconvenience to keep a vehicle working reliably; timely, dependable service providers such as Tim and his team at Hi-Tech make it much more palatable.

On time, within expected price range and thorough.

I used to race cars so unlike most women I know my way around an engine, appearances to the contrary. What is important to me as a woman is a garage that is honest and will take the time to listen to me. I trust this garage to be honest and if they tell me that there is a problem on my car before I take off with either my family or dogs going to a show then there actually is a problem with my car and I need to fix it right then. This firm has the highest integrity and unfortunately that is not always the case when women have to deal with the automobile industry. Trust them!

I have been very satisfied overall. Sometimes they get slightly delayed when ordering parts so I do not count on same day service for anything except oil changes. They have been friendly and professional every time I have dealt with them. I do not feel pressure to purchase extra, unnecessary work. I have even gotten a free diagnosis about my lack of heat in the car. I highly recommend them to anyone, especially those who own imported cars.