Budget Heating, Cooling & Plumbing

Here we go again ???, Hasn’t even been a year and my 2 yr old A/C unit is broken…..for the FOURTH time. Took 2 weeks to get someone out to even diagnose the problem. Have to wait again to make an appointment until after they get the part in which should hopefully be Friday…..3 weeks with no A/C….again, with a young child and disabled veteran with asthma in the house ? Turns out it’s a manufacturing defect, 4th time was the charm I guess….didn’t stop them from charging me the $70 dispatch fee though ? a brand new system I paid over $6,000 for, the 4th time in a little over 2 years it has needed fixing because of a manufacturing defect…..and they still charged me the fee ?. Same sentiment I had when I posted my last review here on 08/01/2022……Save yourself the stress and money….go with someone else, someone who won’t let you sit around for weeks at a time in a 90 degree house with a practically brand new system that is again nothing more than a paperweight ? Technician was awesome.

This company cleaned and checked our furnace and A/C unit before the purchase of our home. The previous homeowner chose budget heating and cooling. We asked the homeowner for the furnace to be cleaned and checked that it works properly because the inspector found it to be dirty and short cycling. We came back through for our final walk-through and didn’t see that the furnace was actually clean so they had to come back out, at that time the tech found an issue with our furnace. The service manager did not believe that there was an issue because the tech was a new employee, so he came out and checked everything himself and said there is no problems! Great…so we thought. After 80° last week in November it has now dropped to 32° outside so we switched over to heat mode. Well lo and behold our furnace is not working like the original tech suggested. I called and requested that the charge would be waived because the original tech found an issue and then the manager said no…now we’re stuck with the problem. After explaining our situation the office manager was rude, unfriendly, and completely had no empathy for the fact that we have 3 very small children and it’s freezing cold outside. She said they came in September and it’s been so long that they won’t back up their work. She said I’m going to have to charge you. Even though it was September when they came and now it’s November we haven’t needed our furnace yet! I told her of all people she should understand that. Though it’s only $70 to have them come out we would rather give our money to ANYone but this company. Thank you for reading this far and if you got here, take this as a very strong warning to not use this company… it’s just not worth the hassle if you were to need them to back their work. They just don’t. You can’t even be sure they would get it right the first time.

Update #3 They called again today 8/2 (at 540pm) to reschedule my appointment for Sunday 8/7, apparently there was an emergency request at another house. Then tried to tell me my 3 yr labor warranty had expired on my 1 1/2yr old unit so I would need to pay for labor…..then tried to tell me I was just going to have to pay the $70 dispatch fee….the one they waved when they rescheduled me the first time on 7/29 ? You would think not having A/C when we have a Heat advisory tomorrow because it will be a heat index of 109 degrees would be an emergency especially when young children and pets are involved but I guess not…….Stuck with them because I have a 3 yr labor and 5 yr parts warranty so if I go with anyone else I have to pay out of pocket. I’m a single mother and a permanently disabled war veteran, please save your self the immense stress they continue to put me under just because they hold the warranty to my A/C. Updating this review as my A/C has died…..again, for the second time in less than 3 months. The unit was installed Feb 2021…..it’s not even a year and a half old yet but I digress. I called on Wed 7/27 and had an appointment for Friday 7/29 after 12. Received a phone call at 3:50 letting me know the technician went home sick (hope they are ok) and had to reschedule for Tue 8/2 after 12pm…..6 days before anyone will even be able to come out and diagnose what the problem is. The customer service representative was incredible and they waived my $69 dispatch fee. It is 85 degrees in my house right now and my animals are having a very hard time with this heat, not to mention my 4 yr old as well. Again, if you want fast service and don’t like sitting around in your sweat or have animals that have a hard time in the heat, this is not the company for you. If you need service quickly this company is NOT for you. I first called them on the 26th of April because my unit I bought through them (only 1yr and 2 months old!!!) was not cooling, they could not fit me in until the 2nd which wasn’t bad but the very experienced technician told me he had to order a part…….it came on the 6th, they called me the NEXT DAY to schedule an appointment for the 12th of May. THE DAY BEFORE IT IS SUPPOSED TO BE OVER 90 DEGREES FOR THE SECOND DAY IN A ROW. Mind you my PRACTICALLY BRAND NEW UNIT was not working now I have to figure out how to WORK FROM HOME WITH A FOUR YR OLD IN OVER 90 DEGREE HEAT BECAUSE IT CANNOT BE FIXED UNTIL 2 WEEKS LATER. Save your self the stress and heat…..go with someone else!!!!!

The was a home warranty repair. First of all, the plumber opened a valve to drain the lines and went to his truck. While he was out there I hear a loud pop and rushing water in the basement. I ran downstairs and water was spraying out about 6 feet into my basement onto a table, a lamp and a Bose portable speaker. When he came back down he seemed surprised that this had happened. He installed a new spigot and left. About an hour later when I went downstairs, the new spigot he installed was leaking. I called the company directly hoping to get them back out right away. They told me that I had to go back through the home warranty company. I asked if they could at least get the guy scheduled to come back out that day, since it was leaking. The girl on the phone told me they couldn't do anything until I went back through the home warranty company.

.

..................................................................

I was very pleased with their work; They were very efficient in doing the job;

Always professional and courteous.

Great experience, always courteous service and they explain all of the details of what I need and why.

They fixed it. It just needed a little part.

AMAZING! Friendly. Easy to work with. I seldom write reviews, but when I do it's never positive, but this company IS everything positive! They didn't try to sell me something I couldn't afford. They found an option that worked within my budget. Couldn't ask for more. I'd recommend them to everyone. AMAZING!

Horrible. See above. Will never use them again, or AHS home warranty.

.

They're the only ones that are covered on our homeowners warranty so we use them for everything. It was just 1 worker and it was pretty quick, maybe 45 minutes, definitely under an hour. They did well installing it, we've never had a problem with it. 

.

unknown

Here are the results after one year: 1) The toilet still worked. So Budget did fix them (fingers crossed). 2) 3 months later, one of the sump pump pipes burst at a joint and leaked water all over our basement. The home warranty company wanted to send Budget out again, I insisted they send someone else. The different plumbing company showed me how the pipes were forced together, so after a while, the pipes' joint could not hold. The new plumbing company had to redo all the pipes. 3) Exactly a year later, the water heater valve is leaking again. Budget said it is out of warranty by 6 days, so we have to pay them to come out. No chance will I use them again Now I am hoping the water pressure regulator does not burst. I do not trust anything Budget had done, and I am constantly monitoring the items they've installed. If anything they've done goes wrong, our entire finished basement would be flooded.

My boyfriend and I were very impressed and pleased with the service we received from your guys! They were knowledgeable, professional, and very friendly! They got right to the problem with no questions asked! They got the job done in a timely manner and made sure we were explained everything they had fixed! Budget heating and cooling will definitely be recommended to our friends and family!! We are confident that we will use budget again in the future! Thanks again for your business and Happy Holidays!! :)

It went wonderful. Great job Very professional and courtesy.

The technician arrived and diagnosed and repaired the problem promptly. He was clean and friendly. He cleaned up after himself. Overall, I am extremely pleased with the work. I would recommend Budget for plumbing repairs.

unknown

The plumber turned the hot water heater all the way up - as hot as it went.  When I inquired if this was safe given I have a toddler in the house, he told me it was.  Afterwards, our water would go from normal temperature to super hot.  We subsequently had plumber from a different company come out who informed us that it was completely unsafe to have the temperature that high and could have burned our daughter in less than a second.  Not only did Budget AC, Heating & Plumbing not fix the problem but they created an unsafe environment in our house.     

Everything went as planned.

unknown

Company came in response to a claim with AHS.  I put in claim late on an evening and they contacted me early the next day (SAT), Made an appt for Monday.  Justin was the technician who came for the call and quickly spotted that the issue was a clogged pipe which was allowing water to back up into the system.  He explained how the pipe should be configured better and told me at the pieces I could use to DIY.  No hard sell of anything!