Williams Heating & Cooling, LLC

"Hi Mrs. [Member Name Removed], thank you so much for your review! I am very glad that you enjoyed your experience with our company! :-)"

"Thank you so much for your kind review. It means so much to us. Please let us know if there's anything else we can help you with in the future."

"We are so glad we were able to come out and get the issue resolved for you. Please let us know should you need anything else!"

"Thank you so much for taking the time to leave us a review. We appreciate your kind words, and are beyond grateful that your experience with our company went as well as it did. Should you need anything else, please don't hesitate to let us know."

"Thank you so much for taking the time to leave us a review! We appreciate your business and definitely are grateful for the pleasant experience you've had with our company so far. That means a whole lot to us!"

"I am so glad the experience was as good as it was! We aim to have top notch customer service and make the process as easy as possible, so this is music to our ears. Thanks again for choosing Williams Heating & Cooling, should you need anything else...please let us know."

"We just love that we can call you our customer! It's amazing that we've installed three systems for you over the course of these years. Thank you so much for leaving a stellar review, and for being a loyal client of Williams Heating & Cooling."

"We are so happy to have you as customers! Thank you for the glowing review, we certainly value and appreciate your business."

"So glad you were happy with our service and final product. We really appreciate your business and hope the system takes care of your home for many years to come!"

"We SO love working with you and your family. Thanks for always being such a great customer, a friendly face! We appreciate your kind words and the favorable review. :-)"

"We are happy to take care your calls and help you with your HVAC issues. Besides, air conditioners can go out at any time of night or day. Sometimes, that warrants a phone call or Face Time! We were able to walk through the issue, attempt some trouble shooting measures. Even though it still warranted a service call, I'm glad we got you taken care of efficiently and effectively. Thanks for being awesome customers..."

"Thanks again for taking the time to leave us a review. We appreciate customers like you, as its the reason we are able to do what we do! All the best to you over the rest of the Summer and look forward to servicing your equipment for years to come."

"Thank you for taking the time to leave us such a favorable review. That means so much to us and our business, we wish you all the best!"

"It was truly a pleasure to work with you and your wife as well. Meeting people like you, working with families like yours is what makes our jobs worth it! We are so happy you're pleased, and know that your new system will be efficient and keep you comfortable for years to come!"

"We appreciate your kind words! Having a response like that to our service, makes us really excited to what we do. Thanks for being wonderful customers. We hope your system lasts and keeps you comfortable for many years to come."

"We certainly appreciate you giving our company a try. It was our pleasure to provide quick and value-driven service. We hope that your son and daughter-in-law are comfortable in the house for years to come!"

"Mr. [Member Name Removed], I'm glad we have a chance to reply to your many reviews since you've hired us in 2014. First, let me apologize that you've had such a horrific experience with our company. In the six years of our existence, we've never had such a review from any customer-either in person or via review sites such as Angie'[Member Information Removed] List. When we installed your third floor system back in 2014, and the installation was complete, you and your wife were disgruntled with our clean up process. In response, my sister and I (the co-owners of the company) concocted a cleaning solution and came out to personally wipe down your walls and also port over a vacuum to remove the amount of dust and wood chips that remained on your carpet. We were happy to do it, because a happy customer is what we strive for! Next, when the unit wasn't cooling like it should during the hottest days of the Summer that year, and humidity continued to build on the upper level of your home, we came out multiple times at no additional cost to you, in a prompt manner, to resolve your a/c problems. We sent our service techs out, always working with you, until we had to ultimately bring a manufacturer'[Member Information Removed] rep to your home to help us solve the mystery. When we finally realized the return issue that was occurring, we fixed it at that time. We don't promise to be perfect, but we do promise to uphold our word and stick to what we say we'll do. And that is, to make sure your system runs the way it is supposed to. This has been 3 years ago. You called us earlier this week to come back out and fix a problem that has apparently been going on since we installed the unit. While it is no longer under labor warranty, it is under parts warranty. While you mention that there was a condensation relief hose back up problem occurring, that could be caused by so many different things! A third floor system will experience different issues than your main floor, older Trane system. We also would've been happy to come out and assess the problem at the earliest availability our service schedule would allow. We understand you are trying to sell the home, and we would've liked to handle that issue for you in the promptest manner possible. We are sorry it wasn't as soon as you would've liked. And yes, we recommend, according to manufacturer guidelines, that your HVAC system is maintained 2 times a year (annual maintenance), once in the heating season and again in the cooling season. This ensures proper operation of the system and anything that needs to be adjusted, tightened or cleaned, is done at that time to greater ensure reliability of that system throughout the hottest and coldest days of the year. But, we have not serviced your unit since its install date, so we have no idea what could've caused the problems you were most recently experiencing. We regret that this relationship did not work out for you and that you part with your home disgruntled with our service. However, it is our priority to make sure that each one of our customers is taken care of, that we are punctual, attentive, and we are always professional. We are sorry you don't feel the same and wish you all the best in the future. Joy and Jane Co-Owners of Williams Heating & Cooling"

"Thank you so much for the enthusiastic review! We certainly appreciate your positive response to our service, and we certainly love referrals. We'd make sure to take care of your friends and family in the same way we took care of you. Have a great rest of the summer!"

"We appreciate your review and are grateful for customers like you! If there's anything we can do to make our grade an "A" with you, we would love that! We certainly stand behind our work, and try to make our prices as affordable as possible, deliver quality products and most professional service possible. If there's anything more that we can do, please let us know. Thanks again for being a faithful customer, we hope you're having a great summer!"

"Thank you so much! We appreciate your review and continued use of our services!"

"That is awesome to hear! Thank you so much for leaving the glowing review. Hope you're having an amazing Summer!"

"Wow, what a great review. We hope that your system is continuing to work well for you, and does for years to come. Thanks for all of your kind words, as it's customers like you that make our jobs so much easier."

"Wow! Thank you so much for that detailed review. We appreciate you trusting your HVAC needs to us, and are so glad we could deliver prompt, professional, and reasonably priced service!"

"Thanks for the A rating! We certainly appreciate it."

"Thanks so much for leaving us an "A" review. We very much appreciate it! Hope your system is working wonderfully!"