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Victor Shade Company
New Windows - Multiple, Blinds or Shades - Install or Replace, Blinds or Shades - Repair,
About us
We are the fourth generation of a family owned business, open since 1908. We are a Hunter Douglas Gallery Dealer, which means we get the best pricing, specials, and products, and pass that advantage on to you. We have earned the Angie's List Super Service award for the last 4 years (since we started our profile) Our installation team are certified Hunter Douglas Installers. We have a beautiful showroom with full sized samples and/or we will come to you for a free in-home consultation (within a 20 mile radius of our store).
Business highlights
117 years of experience
Services we offer
Custom-made blinds, blind and shade repair, certified installation & superior customer service. Motorization: Battery Operated as well as operated by your smart phone or tablet. Hard- wired motorization is available and a great option. Wires will need to be run by an electrician., free in-home consultation (within a 20 mile radius), shades, shutters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.996 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 96 reviews
Bob G.
Dec 2020
Absolutely perfect! Very professional and courteous!
Response from Victor Shade Company
"We are so pleased that you were happy with our service. We look forward to working with you next project!"
Bruce K.
Nov 2020
Job was performed with perfection. Love the blind and the cost.
Response from Victor Shade Company
"Thank you so much for your review. We are so happy you are pleased with your blinds. We look forward to working with you on your next project."
Ronnie F.
Aug 2020
we had ancient roman shades in the sun room; Mr Segal came and helped us pick the new shades. Delivered and installed in less than three weeks. Looks beautiful!
Response from Victor Shade Company
"We are so glad you are happy with your new shades! Thank you for your positive review. We greatly appreciate it!"
NATE O.
Aug 2020
Victor Shade did a beautiful job on our solar shade project! They are experienced professionals with a warm, personal touch that gave us exactly what we wanted. And on top of it all—they are dependable, communicative, and easy to get along with. We desired a simple, modern shade solution for a sliding door window on the third floor of our condo—for a room that is drenched in afternoon sun. We wanted to kill the heat, but still let some light in. I met with Scott Segall, the owner/designer/manager, at their shop and we went over options and samples. We decided on a commercial screen roller shade with 3% openness. Scott recommended commercial over residential because of our taste for simplicity, disinterest in the options supplied by residential, and the fact we could save significantly without sacrificing any quality. A win-win! Scott explained that we could do the install ourselves, but for Victor to do the install (which included measuring) would only cost 10% more. It seemed more than worth it to us. Scott set up a measuring appointment and clearly explained the schedule from manufacture to install. The shades were made to order and currently, because of Covid, Scott explained, it could take from 4 to 6 weeks from the time the shades were ordered for them to appear at their shop. Then, an install appointment would be scheduled which would finish up the job roughly a week later. Although we were disappointed at how much time things might take, we so much appreciated Scott’s transparency and his refusal to promise something he could not guarantee. The shade ending up arriving on the early side of Scott’s estimate and, as promised, it was installed around a week later. Not over yet. . . here’s the best part. . . There was a hiccup with the install that Victor Shade went the extra mile to solve for us. We were missing endcaps for the brackets we had been promised—that would cover them and give them a more finished look. This is the kind of thing, that depending on the company, can never get solved. Nope! Scott responded immediately to our concerns and remembered we had discussed this issue. He investigated with the manufacturer and found out that the only solution was to use another kind of roller cover that would allow the proper endcap covers. With no fuss, the manufacturer (and Scott) created these at no extra cost to ourselves—and reinstalled. Wow!! A textbook example of top-drawer customer service. We are so grateful and love our shade!
Response from Victor Shade Company
"Thank you for your review. So glad you are happy with your new shades and with our company. We look forward to working with you on your next project!"
Lisa B.
Mar 2020
needed five new window treatments for large windows that would match the rest of my existing blinds throughout the house
Response from Victor Shade Company
"Thank you so much for your support of Victor Shade Company. We are so happy that we could work with you on your project and that you love your window treatments!"
Chalen J.
Oct 2019
Excellent solution provided by Scott. Installation was on time and perfect.
Jane S.
Jul 2019
We hired Victor Shade to replace a 10 year-old large shade in a bedroom. The service we received from Victor Shade was outstanding. The owner, Scott, helped us choose the best shade, including color, for the room. Installation was timely and professional, and the shade looks fabulous. Recently, we had trouble with the slide device used to raise and lower the blind, and when I contacted Victor Shade for repair, it was fixed within days. We will definitely use Victor Shade again in the future!
Linda S.
May 2019
Do not hire Victor Shade Company (10100 Page Ave., St. Louis, MO 63132) to purchase window treatments or for repairs. They have the poorest customer service I have ever encountered. Six weeks ago, I hired them to fix a broken shade (bottom up/top down). I have called them on 3 separate dates to find out the status. The first time, I was told they were looking for a part. The second time (last week) the serviceman told me the part couldn't be found and he would try a different solution. He said he'd have it fixed by this week. It's Friday (5/17/19), and I have not heard from Victor Shade. So, this morning I called for the third time to see get the status. I talked to the manager and he told me it couldn't be fixed. Okay. I get it. The shade can't be fixed. BUT, THEY NEVER ONCE CALLED ME TO TELL ME ANY OF THIS. I HAD TO CALL THEM. If I hadn't called them, I wonder if I would have ever heard from them. THIS IS NOT OKAY. I'm not complaining that the shade can't be fixed. I AM complaining because no one ever called me to inform me of this problem. I had to call them. The person I talked to today who is in charge was rude and condescending. He flippantly said "I'm sorry." Well, "I'm sorry" doesn't work. Be honest. Tell the truth. Get back to your customer. That's all I ask. So, now, I've waited 6 weeks to get this problem solved and I'm at square one. If they would have come forth upfront and told me the truth, I could have ordered a new one and had it hung by now. You've lost my business Victor Shade. I've been a customer for 40 years but NO MORE!
Response from Victor Shade Company
"We are disappointed with the above review. Although the customer states that she has used us for 40 years, this shade was not purchased from Victor Shade Company, but was a product purchased at Home Depot Expo in February of 2008, and they are no longer in business. We tried to help this customer to fix the product. We pride ourselves on quality customer service (and have received numerous Super Service Awards) and are sorry this customer feels she received something less than that. When this shade was brought to our shop the customer was informed that the parts could not be gotten to make the repair. However we would attempt to find parts at a number of different suppliers. A second conversation was had informing her that we still could not get parts and we would attempt to fix the shade by fabricating parts at our own shop. Unfortunately this effort did not work either. When I was contacted yesterday (before we could contact her) I had to share this news, but before I could offer a discount on a replacement shade I was yelled at and hung up on. We once again are sorry that this customer feels dissatisfied with our service however after 2 conversation and a lot of effort to get a shade fixed that was purchased at a now defunct company there is nothing more we could have done."
Michelle S.
Apr 2019
Excellent.
Lamarr B.
Jan 2018
Called around, Sunshine indicated that they would send the shade out and it would take 10 days. Went to Victor Shade Co and the repair was performed in 10 minutes for a very reasonable charge. Awesome and quick experience.
Response from Victor Shade Company
"Although this is not generally the case, I am glad that we were able to repair your shades while you waited. Thank you for the positive review, and please contact us if we can help in the future."
Dolores V.
Sep 2017
It was excellent in all aspects of job. The windows were measured in a professional manner, I was given assistance in choosing suitable blinds within my budget , workman arrived on time and installed blinds without a hitch. The areas were left clean and tidy after they finished. Very pleasant and professional
Ellen F.
Sep 2017
The entire experience was flawless and the end result was magnificent. I worked with the owner of the company throughout the entire process and their professionalism is top notch.
Sharon V.
Sep 2017
The salesman and the installer were very nice and professional. We were very pleased.
MARGIE C.
Jul 2017
The tech was able to repair shade in my home, which I did not expect. This was great because my shade was repaired immediately, and also I did not have to pay for the tech to make 2 trips to my house.
Response from Victor Shade Company
"Thank you so much for your positive review. Generally speaking, we need to take shades to our repair shop to fix them. However, I am glad in this instance that the problem with your shade was able to be fixed in your home and that we were able to save you the return trip charge."
Barbara C.
Jul 2017
no problems were encountered excellent serice
Response from Victor Shade Company
"We are so glad you are happy with your new window treatments and that everything went smoothly and according to plan."
Olivia C.
Jun 2017
Absolutely awesome!!! They came out very quickly. The shades had to go to their spot but were fixed and reinstalled in a few days. Wonderful service! As a side note, Victor Shade installed all the window shades in our house and the customer service has been the best. I have recommended them to many of my friends and family.
Response from Victor Shade Company
"Thank you for your return visit and for recommending us to your friends and family! Word of mouth is a wonderful way to grow our business. We almost always take repairs to our shop- it is the best way to repair them correctly. Our repair manager has been with Victor Shade for 40 years and is the best! I'm glad you were happy with our service."
Michelle S.
Jun 2017
Wonderfully well.
Response from Victor Shade Company
"Thank you for your review. It is always nice to hear from our customers! We are glad you are happy with your repairs and new blinds"
Steven B.
Apr 2017
All went well.
Response from Victor Shade Company
"I am glad that everything went smoothly and you are happy with your window treatments. It was great to work with you!"
Helen P.
Dec 2016
Great! Great advice on placing order. Prompt and on time. Polite. Helpful, installation was on time (in fact earlier than promised). Timely & perfect installation.
Sheila W.
Nov 2016
Scott came out, measured, and gave us an estimate after discussing our need for window blinds over the phone. He was punctual and professional. The blinds arrived when Scott said they would, and Sean called to set up an appointment for installation. He installed them without any problems. Things went fine, as expected, and we would recommend this company for this type of work.
Bruce K.
Oct 2016
Responsiveness with regard to ordering and receiving the blind went great. Installation by Scott and his team was quick and professional. Could not ask for a better company to work with for window treatments. Will be using them again the next time I need any shades or blinds for my window(s).
Ellen F.
Oct 2016
Excellent experience. Would recommend this company to everyone.
JoAnn S.
Aug 2016
Owner of company came out promptly for quote & measurements. Blinds installed 3 ½ weeks later.
Teri D.
Jul 2016
Superb I could not have found a more professional group & people : from sales to installation the experience was wonderful. When I installed new windows, Victor Shades was called upon to help the window installers properly remove and reinstall the shutters to the new windows.
Joan M.
Jun 2016
Excellent – arrived and installed the shade efficiently. The shade has worked well since installation. He cleaned up after himself.
Licensing
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FAQ
Victor Shade Company is currently rated 4.9 overall out of 5.
Victor Shade Company accepts the following forms of payment: CreditCard
Yes, Victor Shade Company offers free project estimates.
No, Victor Shade Company does not offer eco-friendly accreditations.
No, Victor Shade Company does not offer a senior discount.
No, Victor Shade Company does not offer emergency services.
No, Victor Shade Company does not offer warranties.