Things 2Fix

I would never hire this contractor to do any kind of work in my home. He scammed me out of thousands of dollars then did all sorts of work that was not up to code. I had to hire another contractor to re-do the work. The plumbing was all wrong. The electrical had to be redone. It was a disaster. So after 12 weeks without a kitchen, we had to fire him and hire someone else to do the job right.

First of all Mark is a very nice guy and I hate writing a negative review, but I need to make sure people are fully aware of my experience before they potentially end up in a situation like me. By and large my experience with Mark was extremely frustrating and disappointing and I will outline some of the reason for my score below. I know he can reply to this review but please know if I were able to reply to that I could easily add supporting rational to what I have said. This review is very thought out and intentional and is meant to reflect my experience. 1: The project took months longer than expected. It got to the point where we were more of a side job where people would work for maybe a half day once or twice a week before coming back a week or more later. Contrary to what he says about this I strongly feel that it was related to time management and it was in no way a delay from other people like the plumber and electrician (both of whom were GREAT). 2: The quality of work is also very disappointing for someone who has been doing this for years. First of all he seemed to be unaware of some basic codes requirement (such as the dryer vent duct in the ceiling couldn’t be semi-rigid material (collects lint), and the insulation on the exterior wall needed to be R15 and not R13) and I had to directly request the correct dryer vent duct . Next he seemed to struggle with figuring things out, and getting things correct the first time. Just a few examples of this are extreme trouble hanging the door (took 4 times to get it acceptable), incredibly poor job installing the much cheaper than agreed up toilet (installed a $90 toilet when we agreed to a mid-level one), leaking sink drain (I had to fix), very poor job caulking, and having to be asked to fill/sand holes in trim after he painted. Please note these are just a few things. The overall workmanship feels more along the lines of a DIY homeowner and certainly not a professional contractor. 3: In addition to this he was unable to take ownership on issues and was unable to pivot when things came up (construction issues or even when weather interrupted planned work). By the end we had to have several difficult conversations with him regarding the time for the project and the quality of work (including making him redo several things). He made an aggravating comment to my wife when she was having a “difficult conversation” with him of how this went from a basic bathroom to “Barbie’s dream bathroom” when nothing really changed (other than the sink and toilet placement which was done before day 1). This is still a basic bathroom that followed the plan agreed upon. By the end of this project we just wanted him to be done. We overlooked quality issues and understood that there would be work that I would need to redo/complete after he left. We decided it wasn’t worth the frustration anymore and just paid him to get a lien release. My wife and I feel like we hired someone who just started doing this and not someone who has been doing this for years. Based on my experience I strongly caution people against using him for large or small projects. It might feel at first like you are going to get professional level quality/experience but you will be left disappointed and frustrated.

Mark was fantastic as always. He shows up on time and is very conscious of safety measures. Mark works quickly but is very detailed with the project. He is very personable. He engaged in conversation with my daughter and was sweet to my dog. Mark’s pricing is good and he is upfront about costs and any added expenses if any arise. This was the 4th job I hired Mark for and he has been great each time.

He was a no show

They were excellent and did a good job. He was very good in not disturbing not leaving any construction dust in my house. They were easy to work with and they had a very good craftsmanship.

Mark does excellent high quality, timely work. He has completed other jobs at my house & highly recommend him. He just put in a new glass storm door, mailbox & pole, & hung vertical blinds. The new laundry room project consists of putting up Masonite walls, hanging cabinets & counter top, plumbing for new slop sink & doors. I’m painting & getting the doors, sink, paint, cabinets & counter top. He supplies the nuts & bolts etc & expert skill!!! The laundry room project will be starting this week.

Very good. Fast and efficient

The service was great. Mark, the owner, was responsive, very professional and very thorough. When I described my service request, he asked a lot of questions before doing the work. I really like the way he communicates. His background is very diverse.

I like the way they came in, took care of things, and left quickly.

It went really well. Took about 2 hours due to extra plumbing work. It went really smooth.

Repair went great. Mark was punctual, courteous and professional and did a great job. Will hire again.