Terminix - Saint Louis -Termite & Pest Control

6 week in still have bugs. Been lied to from the get go. The tech that came out didnt know if their bait would harm aminals or not. I called request my money back because they have a 100% guarantee or your money back. Dont believe it. If you plan to use them i wish you the best of luck.

Terminix called to say they would be by the next day to treat the outside of the house (at the end of January with below freezing temperatures). We told them there must be a mistake, that we didn't ask them to come and DO NOT come. The next day we received a notice of the work they supposedly did on the outside of our house and how much we owed. We called and were place on hold for over 45 minutes before giving up. The next day, we were told that since we had used them in the summer to spray the inside of our house, they had a "verbal contract" with us and that they had the right to service us and charge us. We asked to speak to a manager and they said they would call us back within 24 hours. After not hearing from them for more than 24 hours, we called back and were told that they would be getting back to us soon. Two weeks later we received a bill in the mail for $109, still not having spoken with anyone. After spending an hour on the phone and being told that a manager would get back to us, we demanded to speak with someone who could correct this right then. They finally connected us with someone who once again said they had the right to service us and charge for it, regardless if it was useless and we told them not to. They refused to cancel the bill said we could go to small claims court if we wanted.

Instead of calling me and telling me when they will be here to do an inspection, they could call and see when will be a good time. They say give me a call if that doesn't work for you. I say call me first and ask me.

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I'd give them an A on price because it was a big difference between Terminix and another company that gave an estimate. Terminix had a good price and even a cheaper price if you paid cash, paid up front, and they had discounts also, so my mother was able to get a good deal. They came back out last week to see if all the termites were gone before we started replacing the floor. They definitely came out when they said they were gonna come out, and they came back out for the re-inspection.

We have been using them since we moved here in 1999. We have been under contract with them for years. They do an excellent job. Our house backs to a deep woods with a lot of critters, bugs, deer, foxes, coyotes, and everything else. We have never had any problems with termites. We had an occasional problem with ants which they took care of. They always call me when they are on the way so that I can get my dogs kenneled, which is really important because I don't want my dogs around the pesticide. They would get straight "A" across the board. They are great. They do offer a mosquito control this year because the CDC said that St. Louis is a hot bed for the Zinka virus. I use my own mosquito control, but it is important that they offer that service.

Although the report stated no past or current termite infestations or damage present, after digging around in an old tree stump base away from our house he added to the report that there was evidence of termites in the yard, which red flagged our report. After going back and forth with the lender, my husband gave in and had a full perimeter system installed around the house. After the fact, someone from their office sent out a verification to the lender that there was no evidence of termites at our home or garage.

I tried with them but they were so high. They price they had was so high, so I cancelled everything so I went to Angie's List to try to find someone else. The price was $125 per month for a year. I did not sign the contract because I was looking for more bids.

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They initially came out about a month ago, then came back two weeks after that because I was still seeing bees, spiders and some other bugs. I have been trying to get a hold of them since then because I am still seeing these things when I shouldn't be.

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