TAYLOR SEWER SERVICE

Everything was great. Bryan was courteous, professional, efficient and thorough. He provided tremendous customer service and I highly recommend his company.

ZERO stars! Brian and his son came out to cable a clogged sewer line at one of my apartment buildings. Originally Brian and his son were very friendly and easy to work with however; then, shortly after, Brian got his cable stuck in the sewer line. After about 30 minutes of trying to get it unstuck, Brian’s demeanor quickly changed from friendly to completely unprofessional. He became very hostile and started cursing stating that he was having a great day until he got to my property and I just caused him a days worth of work because he just lost $350 worth of tools in the cable that was stuck in my sewer. He told then began to taunt me stating that the clog in my sewer had been fixed but now I have a cable stuck in the line and he was out of there. When I asked him what he was going to do about the stuck cable, he told me that it was my problem and he was not going to come back. I immediately called the office. I told his wife the reason I chose them as a service provider is that they guarantee their work and gave them an opportunity to come back out and fix their mistake. She agreed that she would talk to Brian after he calmed down and she would get back to me. The next morning she called me back and left a cryptic message to avoid liability stating that after she talked to Brian, he recommend I have someone dig up the sewer line and replace it. So now I have a 30+ ft sewer cable stuck in my sewer. Thanks, Brian! I guess that 20+ years of experience you boast about really means nothing when the going gets tough.

Perfectly.

Brian called before coming as he said he would, gave me the time they would arrive, were on time and did a great job at getting our sewer unclogged. They were friendly, courteous and very professional. He gave me good advice on how to prevent a back up from happening in the future. I was completely satisfied with their demeanor and professionalism. The cost was very reasonable. I will always call them if I need sewer service in the future and would highly recommend them to anyone needing sewer service.

Brian showed up on time with a camera and was able to determine that part of the tile roof had fallen into the downspout. He was very diligent about making sure the blockage was pushed all the way through. His camera was invaluable to determining what was going on and he ran it all the way out so I could verify the integrity of the clay pipe drain. He is now my go to guy for drain service.