St Louis Restoration

I brought Brett four severely water damaged thermofoil kitchen cabinet doors, after having spent countless hours on the phone, online and in person trying to find someone who would take this job on. No one would! They were discontinued by the manufacturer. Finally I brought them to Modern Kitchens hoping to maybe purchase doors at least similar to the originals and they suggested I try St. Louis Restoration. I did, and Brett agreed to take it on! I really didn't have much hope because the doors were so severely damaged, but I figured anything would be an improvement. I could not believe my eyes when I saw them completed!! The doors could not be restored , so they rebuilt them! The paint match was as close to perfect as you could get! They are so well built and sealed, I will never have the water damage problem with them again! I could not be happier with the work as well as the price!!!!

it is stunning!

They did a good job for us. It was done very quickly. They were very prompt. They got us in right away and out right away.

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Brett and his assistant picked up the door on a Tuesday and replaced it by Friday. Everything went great!

wow I never realized the details and design that is on the radiators. It looks wonderful.

See above.

Everything went well. We were warned that it would probably take longer than a week to work on the door since it was pretty badly damaged and we were fine with that.

GREAT!

The quality of their work was good. However, I attribute their extreme underestimation of the time requirements to total inefficiency. They would have, I am told, 2 workers there each day but one of which worked until appoximately 5:00 or 6;00 with the other staying until 9;00 and still unable to make much headway. While I was willing to give a day or two leeway, they seemed to have no concept of time, were unresponsive as to when they would finish, worked for many of the first days without a heat gun, seemed to spend a lot of time on the phone (the one worker at least during the periods I was home) and generally seemed to have little respect to schedules. When I asked the one worker about a completion date, he gave me the one line I absolutely abhore--he can either do a good job or a fast job. The expectation when you are paying for service is ALWAYS that their work will be quality work but you also expect people to be able to properly estlimate and actually work to completion. At the very least, I should not have to track them down to find out when they would finish. Rather, once it became clear that they would not finish within anything close to the estimated time, the owner should have come to me with revised specificiations.

We found a quality cherry wood cabinet that we could afford for this large project but we were not happy with the cherry stain colors that were available from the manufacturer. We ordered the cabinets unfinished and sent them to St. Louis Restoration for staining. They stained a sample for us and got the perfect color and the finish on the 1st try. The cabinet staining was completed in a timely fashion and made available to our contractor for installation. St. Louis Restoration was also very accommodating when we brought them additional trim pieces for staining. After the installation was completed we found areas that needed to be touched up. Again St. Louis Restoration was very accommodating. They came to the house and touched up all areas to our satisfaction. There was one cabinet door that we were not happy with, the color appeared uneven and splotchy. They took the door back to the shop to restain it. This was completed in a timely fashion. This was a large project and we did not expect that everything would be perfect. Our complete satisfaction is based on how the company handled the minor issues that we identified. They came through for us with flying colors and all the touch up was completed without question.

Derek arrived promptly for the estimate appointment and patiently answered all our questions. The workers arrived as scheduled on Monday morning to remove the door and install the temporary barrier. The door was returned on Friday as promised. It was late in the day on Friday and the crew was in a hurry to be on their way. The next day I took my time looking at the door. The repair of the crack was satisfactory, however the rest of the work was dissappointing. There were places where the poly coating pooled and others where the poly coating was very thin. There were many rough spots where a little more sanding would have improved the appearance. I contacted Derek and he very quickly arranged for the door to be removed again and the work to be redone. The negative for me was that we were without a front door for another week with a makeshift plywood barrier. The door was returned again within the 5 day period with the appearance much improved.

Brought doors in and some other items that were smoke/fire damaged. Because I like natural wood unpainted the staining was a concern. They were honest about the damage on all items, some would likely not be cleanable. The doors were able to be salvaged. They could have easily have told me otherwise, but they kept it honest. I have had doors and wood work stripped by them before and it has always been 99% perfect. Will continue to be a customer for a long time.

They did a good job on the work. But it took longer than they said it would. I didn't think it would cost that much. But that part was well worth it. They did better than I thought they would.

I was a little apprehensive to use Strip Clean after reading some of the reviews, but I gave them a chance. They also repair, paint, and refinish furniture and other items. I also believe that they have new management. I brought in two old metal vent covers to be stripped. The shop now has a front office area where they provide a written estimate and contract. I recommend that you write a detailed description of your items on that contract. I had to pay up front which I was not happy about. I do not know if they require up front payment for more expensive jobs. They estimated that the job would require 7 days, but said that it could be sooner. I called 5 days later, and the pieces were ready. When I picked up the pieces, the workmen were more than friendly and gave me several recommendations for priming and painting the covers. One of the vent covers still had some paint on it, but that piece had numerous slats and louvers. Strip Clean did a much better job than I ever could have accomplished and in less time. I am very satisfied with their work. I will definitely use them again for future refinishing work.

I never received anything in writing and I didn't like that. They said they would be finished in 3 weeks and it took them 6 instead. The most disconcerting thing was their initial estimate. The said it was a rough estimate of $800. When I picked up the furniture, the bill was $1800. When I questioned them about it, they said "well it was a rough estimate." The quality of work was okay, but I wouldn't deal with them ever again.

The work done was quite good and only required some additional sanding to prep the surface for stain. The piece was not completed on time and delayed about 10 days. Price was competitive with others in the area.

Well, they LOST OUR DOOR!! When my husband went to pick it up, it could not be found. We gave the guy that "runs" the place a few days to find it and we had to contact him and were told that THEY STILL COULD NOT FIND OUR DOOR! The guy said that he would try calling everyone that had picked up in the last couple of weeks to see if they had an extra door. Again, we had to contact him for any updates and were told no door. At this point, we have a big problem. The door is exactly like all the 4 other doors in our hallway. My husband and I have spent several hours searching the internet for a door like ours as well as visiting the Habitat for Humanity and various other "architectural salvage" places with no luck finding anything that would replace the door that STRIP CLEAN LOST. When we contacted the guy again, he still didn't seem very concerned and we told him that he needs to find our door or have another one custom made. So far, we have not heard anything from him.

We found this business on Angie's List, called them, were delighted to know they were open until 1:00 pm on Saturday (it was 12:30), told them we were coming, and drove over to drop off the doors. They waited for us, helped us carry them in, asked us if we were intending to paint them or stain them, and gave us a receipt. They estimated seven to ten days to finish and came in several days under their estimate (to our delight). They did a nice job. The doors still needed sanding, but overall they did a good job with a rough situation doors that had at least seven or eight coats of paint.

I BROUGHT MY GRANDFATHER'S MORRIS CHAIR TO STRIP CLEAN TO BE STRIPPED, AND REFINISHED. THE STRIPING TOOK A WEEK, AND THEN STRIP CLEAN ASKED MY TO COME IN, AND PICK OUT A FINISH. I WAS HAVING TROUBLE DECIDING, AND THE STAFF PERSON WAS VERY PATIENT, AND TRIED SEVERAL FINISHES ON THE BARE WOOD TO SEE WHICH I LIKED THE BEST. WHILE THE STAFF ARE A ROUGH LOOKING GROUP, I LIKED THEM, AND THOUGHT THEY DID A GREAT JOB. THE CHAIR LOOKED BEAUTIFUL. THEY EVEN SMOOTHED OUT AN AREA THAT MY PUPPY HAD CHEWED.

THEY CAME OUT AND PICKED UP THE FURNITURE AND I ALMOST DIDN'T RECOGNIZE IT WHEN IT CAME BACK. IT WAS BEAUTIFUL! THE PROCESS THEY USED TOOK OUT SEVERAL IMPERFECTIONS AND THE LIGHTER STAIN AND FINISH REALLY BROUGHT OUT THE WOOD. THEY WERE VERY HELPFUL AND DID A TREMENDOUS JOB. THAT SAID, DON'T WORRY WHEN THEY COME TO GET YOUR FURNITURE OR IF YOU HAVE TO GO DOWN TO THEIR SHOP TO PICK OUT A STAIN. THE SHOP LOOKS LIKE YOU WILL NEVER SEE YOUR FURNITURE AGAIN AND THEIR EMPLOYEES LOOK ABOUT THE SAME. I'M NOT EVEN SURE IF THE EPA KNOWS THESE PEOPLE EXIST WITH ALL THE CHEMICALS FLOATING AROUND THE PLACE. FANTASTIC WORK. WELL WORTH THE COST.