SMITH MANAGEMENT GROUP

Stay tuned! news channel 4 will be investigating and I have contacted the Better Business Bureau. They claim on their website that they are accredited and are not. Even better, they gave themselves and A and I have heard nothing but bad reviews of this company, not to mention the investigation done on them by another homeowners association member. Liars cheaters and frauds.

The management does not care about their tenants.  Our condo is infested with spiders and they cannot seem to think that that’s a problem.  They don’t keep up our bushes in our property.  We pay fees every month and we pay annual fees every year for the pool, grass, and for snow removal.  The snow plow hit our curves and not the carved pieces off, they don’t fix it.  Bushes are dying, they don’t fix them.  We have a nice lake in the back; they don’t clean it up and constantly dumping trash in it.  They didn’t put the gutters right and it eroded so much dirt that the foundation is cracking and they denied to work on it.  They don’t use the money we pay monthly and yearly to do anything.  They cut our lawns better now and that’s about it.

COMPANY COULD CARE LESS ABOUT YOU, YOUR PROPERTY OR THE SAFETY OF OUR LOVED ONES PETS AND COMMUNITY. THEY ARE IGNORING A FIRE HAZARD AND POSSIBLE GAS LEAK IN A FOUR UNIT BUILDING. THE WORK ORDER PUT INFOR REPAIR A MONTH AGO. IM IN TEARS

I live in a loft downtown at the Meridian Building. I have contacted Smith Managent on a few occassions to fix some issues. Here are the results: 1.) Washer floods and floods unit below me. Quick response to cleanup and checked neighbor's unit for me. Found out drain below washer is malfunctioning. 2.)Drain Pan under washer/dryer leaking on to neighbor's ceiling: -Made an appointment in March, No Call, No Show. -Made an appointment in April. Repairman was extremely friendly and polite. Didn't fix it correctly, more water in neighbor's unit. -Called to have fixed correctly in June. Repairman shows up approximately 6 hours late. Doesn't have time to fix, just trys to re-route air conditioner hose (which uses this drain) unsuccessfully. To date: (6/22) still not fixed. Unable to install washer until fixed. No laundry in my unit. Using coolers and buckets to catch condensation from A/C. Still waiting on callback since I have paid to have it fixed already. Also have left messages and finally got ahold of someone via e-mail. A representative let me know they are going through a transitional period. One of the maintenance coordinators and one of the repairmen I have dealt with previously are no longer with the company (!). Maybe they can turn things around...not impressed with my experiences. July 12th. Still not fixed. Getting ready to have to eat the costs of hiring another contractor. No washer/dryer and still running A/C into a cooler. Deanna Reed called me to follow up on my reviews and experience to see if they could make it right. Luckily, they have fixed the drain pipe (which has now gone out in other units) and they did NOT send me a bill. This did quite a bit to restore a lot of lost credibility in my experience. The transistion certainly seems to be paying off finally! Update 3/22 - Decided to give them another chance and e-mailed them through their site. No response. Time to move on.