Secure24 Alarms/ADT Dealer
About us
Secure24 ADT is an Authorized ADT Dealer that is focused on providing the most comprehensive FREE alarm installation while providing top tier customer service. Our installers are professionally trained, back ground checked, drug tested, and employees of Secure24. Your buying experience is paramount in how we connect you to the nation's #1 Alarm Provider, ADT. For professional service without a high pressure atmosphere please call!
Business highlights
Services we offer
Carbon Monoxide Detection, General Home Security Tips., Home Security, Small Business Security, Smoke Protection, Video Surveillance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
10% | ||
10% | ||
5% | ||
5% |
Ultimately I got a call from AJ @ Secure 24 and he apologized for the communication problems. I received a refund from Angie's List and AJ offered me a better deal/rebate than the original offer. Once we made contact, he was very professional, punctual, and attentive,
We scheduled an appointment and the tech arrived early on the install day. We did a thorouhg inspection of the existing system and weighed all of the possible options for the new system I ended up buying a different system than I ordered for a couple of reasons specific to my particular situation and paying more than I anticipated. I would recommend getting a consultation or estimate of some sort before buying any specific deal so you know what you need and don't need before shopping for a deal. I don't blame Secure 24 for this surprise. I blame myself for not doing more homework before-hand. I bought an old house and as usual, nothing is as easy as it looks.
In the end, I am happy with the product I paid for and the service provided by Secure 24. The main reason for the less than perfect rating is the communication process in the beginning. Secure 24 redeemed themselves at the end of the day.
"Thanks for the feedback (removed member name). I believe we have redeemed the coupon and made the necessary changes to earn your business. Please let us know if there is anything else that needs to be done. Thanks!"
They did not press any sales only provided education, upon researching the business on my own I decided to purchase their services.
They were very prompt professional and their customer service was outstanding. If I had any questions or issues, I was contacted by a human when I called and the issue or question was resolved within minutes.
I couldn't be happier with my service and peace of mind!
"(deleted member name), Thank you for your feedback. We are searching our database to make the necessary corrections to our process. Are you sure that Secure24/Authorized ADT Dealer did the installation? I would love to get to the bottom of this however we do not have your information in our system. Contact me at [email protected] or 866.203.6691 Thanks, A.J. Vogler"
"Thank you for your positive feedback!"
"Thank you [member name removed]!! We are happy to help protect the things you value most!"
"[member name removed], Please contact me regarding your sign. 866.203.6691 I will have an installer drop it by a designated time~! Thanks, A.J. Vogler"
Licensing
State Contractor License Requirements
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