Russo Stone & Tile Design LLC

My granite looks fabulous!  There was one small problem but Tony and his crew stood behind their work and made everything right without any problems.  I now have a perfect counter-top and the seams are invisible if you don't know where to look.  His crew were very polite and very considerate of my home.  
Do NOT be afraid to use them because of the aforementioned "problem"  it was a fluke and would not happen again.  I only mention it because I want you to know what a fantastic job he did about making it right.  I can not rate them high enough.  You will be glad you chose them.  
Everyone showed up ON TIME and worked hard.  Moving granite is very difficult but these guys knew what they were doing and it showed!

After unsuccessfully contacting two other fabricators, Russo Stone and Tile Design was the only one interested in a complicated design and installation of granite counter tops.  Tony was very detailed in laying out the templates on the granite.  This was a very large project in that the kitchen and bar alone required eight slabs of the same granite.  The contractor and I flew to New Jersey to select the slabs as local companies could not locate eight slabs cut in order from the same rock.  Russo Stone and Tile Design arranged for the shipping and receiving of all ten slabs purchased in New Jersey and slabs from two local companies used in two other rooms.

He has no respect for your time and money. He had no problem taking our money, but was negligent, and he did not even complete the work. I still have to wait 1.5 month with no kitchen.

The response was excellent the installation was excellent I would recommend them.

I purchased an Angie's List Big Deal special offer for this service. Things went very smoothly; actually it was pretty much perfect. Their pricing was very competitive.  

We first started talking with Bill at Russo Stone and Tile about 1 year before the actual installation.  I went to see the business and get a feel of the company.  Bill was very professional and was kind enough to show me hos the process works.  He gave us an estimate in the late fall and then I contacted him again after we began demolition of our kitchen in late December.  He didn't seem to mind that we were taking so long to get everything done.  The guys that came over to template were very professional.  My husband and I met with Bill to lay out our template and he was very  helpful on the best way to get the most out of the marble we chose.  They were able to move up the installation a few days for use which helped our timeline for finishing the project.  The installation went very smoothly and Bill was able to send out one of his guys to seal the marble a few days later.  The counter top looks so beautiful and we couldn't be any happier with their services.  I would use them again for any other project in our house.

Smooth process from start to finish. First I looked at their showroom for the selection, and Tony took a copy of my kitchen layout drawings. Once we chose the countertop material, the templates were made, and two weeks later the countertops were installed. My only comment for improvement would be to apply the Angie's List discount straight away - I had to remind them a couple of times before this was actioned. (At 5% of the job, it was worth reminding them!) Still cheaper than the other two quotes I had from other suppliers. 
Happy customer!

Every appointment I made with the company was kept exactly on time. They Were more than patient with me as I changed my mind quite a few times before deciding on a material and color_ I never felt pressured or rushed In any way. There was a fairly long delay unexpected by and not the fault of, Sol id Sur-laces) In obtaining the material for my track splash and I was offered the option of changing to another material or color but I chose to wait tor whatever length of time it might take. I could not be happier with the end result] It was a joy working with Solid Surfaces. They did everything exactly right and I would definitely use this company again.

VERY GOOD!

I would recommend them again in the future if we have work done. They were friendly and the job they did was great. I can see why they are rated. We love our new counter tops. The work they did was great. They all were friendly.

Very easy to work with.  Met us at their showroom early one Saturday to pick out the CaesarStone.  Building the book case took longer than expected but a representative from Solid Surface kept in touch with us to make sure they would be ready to install countertops when we were ready.  Everyone we dealt with was very professional and a pleasure to deal with.

We received three bids from Angie's List vendors and also from big box stores. We had a plan of the kitchen layouts that all vendors could use for their bid and then visited them to discuss the bids. Solid Surface Solutions people were extremely helpful in discussing our needs and within a day gave us a written proposal with three alternative options. Of these we accepted the low bid for LG Viatera Galaxy Ice material. We decided to buy our own sink and faucet. Within three days of acceptance their people came to make a cardboard template of the L shaped top and explained in detail their procedure.

Reba our salesperson and Rheema who schedules the job were very helpful in detailing all the work that was required, and we agreed on an installation date. John and Josh arrived early that morning, to be followed by their foreman Willie. The removal of the old top took 20 minutes and then they carefully prepared the site to install the sink and the new top. The sink was slightly smaller than our original so they had to carefully put supporting wood strips to hold it firm. Then came the Viatara top in two pieces to make the L. I was concerned about the seam between the two pieces showing, but they carefully shimmed it to be perfectly true and filled it with epoxy matching our top color. It was then epoxied all around, the hole for the sink and soap dispenser was drilled, and the whole top was meticulously cleaned.

They even helped by putting our microwave oven in place.

It just was an outstanding job.

I recently remodeled the entire main floor of our home myself with the exception of flooring and countertop which I decided to leave for professionals. I want to share with you, my wonderful experience that I had with, what I consider to be, a very good company.

After comparing and visiting various companies in the St. Louis/St. Charles area that specialize in providing new countertops, I chose to go with Solid Surface Resources. During a lunch hour in November of 2011, I visited Solid Surface Resources. I found their cozy show room provided a well organized display of various countertop materials which allowed me to visually and easily compare side by side. A salesperson (Reba Green) was promptly available to assist me. I provided a simple sketch of my current countertop surface dimensions. I provided her with information as to what I was looking for in a countertop material such as colors, patterns and edge types. After quickly showing me the wide selection of materials for consideration that they provide, she showed me a quartz product from LG that perfectly matched our project specifications.  After viewing the display of color selections, I was able to quickly narrow down to 3 color choices.  My salesperson (Reba Green) was able to provide me with a couple of scrap  samples from the on-site shop which I was able to keep and take home and match up with flooring and paint samples. Based on the dimensions I provided Reba, she was able to email me a detailed estimate on the same day of my visit.

That evening my wife and I compared the sample provided by Solid Surface Resources with other sample material we had from other companies. We decided we liked the LG Quartz material and color the best. The overall cost estimate from Solid Surface Resources was actually a little more reasonable than other estimates we had from other companies. The next day, we notified our salesperson (Reba) that we were interested in them for this project. And that I was a couple weeks out from contacting them again to have them come out and measure for new countertops I was installing.  

A couple weeks later as planned, we informed the company that we were ready for them to come out and measure for a new countertop. Within two business days (Greg) came out and carefully took detailed measurements and notes. He then carefully reviewed the specifications with me and I verified the final plans.

From what I understand, it normally takes 2 weeks or more from measurement  to install. However, to accommodate my tight project schedule, Solid Surface Resources was able to install our new countertop only 1 week after measurement.  

The installers came out seemed very experienced and did a good job installing the (company provided) sink to the countertop, and then the countertop and backsplash to the cabinets. I'm glad I left this to the professionals.

During the entire process, Solid Surface Resources responded quickly and thoroughly to any questions and inquiries (through phone or email) from my first visit to after project completion. They kept me well informed as to progress during the process which was key to keep up with my tight schedule.  

MY COUNTERTOP from Solid Surface Resources IS MAGNIFICENT AND GETTING LOTS OF COMPLIMENTS FROM EVERYONE THAT SEE'S IT.  

Now that my home remodeling project is completed, I wanted others to know that I'm a very satisfied customer of Solid Surface Resources and would recommend them for ANY projects that require the use of materials such as marble, granite, quartz and a few others that this company offers.

Not one thing to complain about. From start to finish - going to the showroom and explaining what I was looking for, to them finding a new color with the product line that was a price I could afford, to the fast installation and not a problem at any point.

For us, our kitchen remodeling project was on and off, so it took quite awhile from start to finish. We worked with Geoff during most of that time, and he was courteous, patient and responsive to us, and always on time. He answered all our questions. The templating was professionally done. Our island granite countertop design called for a irregular shape, and the template person was patient and worked with us to get the right shape. I know some other granite fabrication companies use the newer laser technology which is supposedly more accurate. But I am really glad that SSR used the template because we can actually see the shape with the template. The installation went smoothly. The long side counter is longer than the stone itself, so there needs to be a joint. They did a good job in selecting the joint location and hiding the joint as much as possible. Although that left a gap from the countertop to the wall, our excellent contractor said no problem and built the wall thicker afterwards. We also have granite backsplash behind the cooktop. That required a another templating, on the same day of the original installation. And a second installation trip, a few days later.  After the installation, we noticed some "scratch marks" on the quartz and some fissures on the granite. The repair crew came in to rebluff and filled in the fissures. They all turned out beautiful.
A couple of items to note. They seem to be busier than other companies, so the lead time for the fabrication is somewhat longer than others, schedule the installation dates early.
We previously understood that the granite slabs are rated A, B, C and D, and with their corresponding price levels. When Goeff went with us to select the granite slabs, we really like one particular slab. Geoff said that will be even more expensive than the D granites, and said this was an exotic class stone and had to be priced separately. We ended up paying much more to get this slab. While we are very happy with the granite selection and the work that was done by SSR, this one situation put a small question-mark in the back of our mind.
Overall, we are very happy with Goeff and SSR services.

In one of those rare cases of perfect timing, a few days after I subscribed to Angie's List their Big Deal was 48" granite countertop replacement for $349.  I was in the process of getting bids from other contractors for a 48" granite wet bar top replacement, the first of which had just come in obscenely high, so it was a no-brainer to take advantage of this Big Deal.

The first step was to set up an appointment to take measurements, a few days after which we went to look at the stone samples at Solid Surface Resources.  The one we liked most was a few inches too small so we went with our second choice.  I think the Big Deal offer was meant for a bathroom vanity but they were flexible in making it work for a bar install. Installation was quick and painless, though I had to remove the old bartop / sink (due to the deal terms) and, post-install, redo the plumbing because it interfered with the sink.

End result - it's awesome!  Their work was first-rate and their communication and follow-through was appreciated.

The first thing we did was research granite fabricators on Angie's list,  SSR had quite a few positive reports, and their customer service awards put them over the top as compared to some of the other fabricators, so we decided to contact them for an estimate, we had already received 2 other estimates, and all 3 were within $100 of each other so we decided to choose the fabricator with the best reviews on Angie's list. We worked with Geoff, who was very helpful with the design phase. Geoff came over and looked at the kitchen prior to any cabinets being installed. Actually, the kitchen was completely empty when Geoff came by on his first visit. We had gutted the kitchen to the bare brick, and were in the process of having it drywalled when Geoff came by to review the plans. He gave his estimate based on the design we furnished from our cabinet supplier. Once the drywall and cabinets were in place, Geoff came back for one more look, to make sure everything would work as planned. After reviewing the plan, Geoff then sent a template person over to fabricate the templates needed to cut the granite to the design specs. We were then invited to the shop to see the 2 slabs we had purchased, and to lay out the various template pieces on each slab to our liking. About 1 week later, they sent a crew over to install the counter tops, which was completed in 1/2 day. They made a 2nd trip out to install the back splash. Once completed, we were very happy with the entire process. Everything came out just as we had pictured it to be. The install crew did meticulous work in setting the counter top, and making the entire experience an enjoyable one.

I called Geoff Luegger at Solid Surface Resources out of the blue one day after looking online to find a St. Louis Paperstone manufacturer. Although I decided not to get Paperstone, I was very impressed by the time he spent with me over the phone on that first call and I decided to let him bid my countertop job. I was not using a general contractor for my kitchen, so I had some flexibility with regard to which company we chose, but the downside of that is that many fabricators and installers do not attend to you the way they attend to contractors they work with often, or contractors they want to work with often. To me, in addition to price, product, and knowledge, a company that treats what is likely to be a one-time customer with respect and promptness is worth raving about. I really appreciated the fact that as I was deciding which product to go with, Geoff answered all my questions honestly and in a timely way. We made contact both over the phone and via email while I was deciding what to buy. I went to their workshop and showroom to learn more about the fabrication process. But I also appreciated that he could tell it was going to be a process and he was patient with me and my questions. He was also understanding of our budget and suggested ideas to keep the price in line. Geoff gave me passes to several local granite wholesalers, and met me at two of them to help choose granite.

I had three companies bid the job. SSR was not the cheapest, but I was confident they would do a good job because their questions to me were more thorough and they were so professional, so I went with them. I am so glad I did! First, Geoff spent a while with me laying out the template on the stone so it was just right. Second, I thought the installers were very polite and nice to have around. Third, Geoff was clear about the time it would take from templating to install, and it wound up being just over a week, so it was very timely despite the fact that they were clearly busy. Fourth, they drilled the holes for the counters on site, so I could make good choices about where the faucets would go in relation to my workspace. Fifth, the company's owner stopped by during the installation to check out the work (and the unusual granite I had chosen!), which was really nice. Finally, the installers spent a lot of time with me afterward, showing me how to care for the granite and answering all my questions about sealers and maintenance products. Overall, my experience with Solid Surface Resources was a very positive one, and I would recommend them without reservation.

They were very helpful and spent a lot of time helping us find the right piece.  The installation was very good.  We were treated as if we were spending thousands on a kitchen counter.  I would highly recommend this company.

My previous cook top burned out and any replacements required a larger opening.  They were able to come the next day after I called,   The workers were efficient, pleasant and neat.  They cleaned up most of the mess that cutting always causes.  If I could give them an A+ I would.  they were professional and able to help me out the week before Christmas.  I would recommend them  highly!

My sales rep Kelly was very professional, as were all the people I interacted with. I solicited bids from 3 different companies, contacted 6 overall, and they were the clear choice. I'm very picky and even though they were as much as $1500 less than the high bid I was confidant that quality would not be compromised. I was very pleased with the results and would not hesitate to use them again or recommend them to my family or friends.

called for estimate and appt, showed up on time, did job in 20 min, maybe less

Solid Surface Resources were incredible-every staff member was friendly & went above & beyond to make sure we were happy.  They were attentive to our needs, responsive to our questions & accommodating.  The sales representative came prepared, was knowledgeable about all facets of counter tops.  She delivered her cost proposals ahead of time, made changes to her schedule to accommodate the selection of granite, was quick to provide an updated proposals when we selected a more expensive granite, was willing to negotiate pricing where possible.  She offered to order my special faucet from her suppliers to save me money, e.g., she gave me wholesale price vs. the retail price I had identified.

The customer service staff were great-very helpful.  The service reps were incredible-they gentleman who came to measure the template made sure I understood exactly what he was doing & why it was an important component of the project, e.g., it would be used to actually fabricate the granite.  He explained the various markings & their importance to the fabricator.

The gentlemen who came out to tear out the old granite & install the new were so nice & clearly experts, which actually convinced us we needed to replace the remaining granite.  To avoid delay, the gentleman came out the next morning to create the template & the remaining granite was fabricated & installed in less than 10 days.

A friend of mine is an interior designer & I recommended that she consider Solid Surface Resources for all her counter top projects.

We are still happy with their work.  They had good service, the entire project worked out well. 

It went very well.