Pride Cleaning & Restoration

Nothing is worse than walking down to your basement and realizing that the entire floor has about 4 inches of water covering it. I called Pride because they were referred to me and I couldn't have been happier. They extracted the water and dried it out and cut out some of the walls. They also packed out my belongings that were downstairs. Everything was handled so professionally. They took an inventory of what they took and helped me to file a report for what items were damaged by the water and everything was returned in good condition. They also really helped me with dealing with the insurance company. I would highly recommend them.

I had the misfortune of working with Pride Cleaning and Restoration. It has been a complete headache and nightmare. The repair work was so poorly done that many things had to be redone several times before they could get it right. i.e.,cabinets were raised and loweredm 4 times because they were put up crooked, My counter tops are 3 inchs

I had the misfortune of working with Pride Cleaning and Restoration in order to have my home completely rehabbed. I liked they had such a high rating on BBB which is why I chose them. Little did I know, most of their work was small cleaning jobs and not the humongous job my house needed. Working with this company has turned out to be a nightmare. The repair work was so poorly done i.e., kitchen cabinets were raised and lowered 4 times. My current counter top is at least 3 inches lower than the standard height... they claim that is not their fault, its because my floor slopes, which is obviously a lie, so now my kitchen looks like it was built for a dwarf. I walked in one day and they were putting up filthy brown crown molding, There has been continued flooding (which I have had to pay for each time) due to them not reinstalling my ac hose, therefore, the drain off the ac was flooding my newly installed carpeting. They insisted there was no drain for my ac system. The electrical work was done poorly (light switches were moved to different parts of the house i.e.,hall light ends up in the living room and not the hall. Water pipe behind the dishwasher had a nail in the pipe where they hammered it in, which caused my house to flood once again. I was held responsible for all of these things and was told I would not be reimbursed for any of it. One of his employees told me he told Jim, the owner, that there was a leak behind the dishwasher and Jim told him to ignore it. I ended up paying to have someone else tear out the wall to find the leak and then fix it. Their General Manager told me my house should have taken 3 months to complete. As of yet, my house still has not been completed. I was told over a month ago they would finish the work but, as yet, nothing has happened. I have electrical work not finished, I have holes in my kitchen wall, some new flooring needs to be completed. I have rats and mice they were suppose to take care of and haven't, window treatments still need to be done. They were suppose to evaluate the mold and mildew situation and haven't. This concerns me since mold is linked to many health problems. Also, his electrician called to inform me a lien was about to be put on my house because Jim did not pay him for his work! Another issue, what I find most unusual is that I currently have a 20K check which they are owed. I think it's almost an admission of guilt that they are not requesting the 20K they are owed. They have been told numerous times that once the work is completed properly they will get their check and they still have not finished the work.

1. When they arrived the first thing was to present me with a contract.  I was told that usually in a situation like this, the insurance pays, but since they could not put a lien on the house I would need to pay up front.  Andre said that they could probably bill the insurance company over $12,000.00 for this job, after he had reviewed it, but if we had to pay for it ourselves, he could promise to keep it under $7,000.00, which would include boxing or packing everything, moving it to "climate-controlled" storage for 30 days, and returning it.   I expected insurance to pay, so I agreed, although it sounded very expensive to me compared to a regular moving company.  Their truck said "Cleaning and Restoration", not moving. "Pride" was unprofessional and inadequate in so many ways that I don't have the time to list them all, but here are a few:

The contract says clearly 1/2 of fee is paid to start, remainder upon completion.  They tried to make me pay in full before starting, and then again before final delivery, and a third time in the middle of final delivery.  I finally had to print out my credit report before they would stop hassling me, even after I pointed out the terms in their own contract.
PACK-OUT
They ran out of packing tape 45 minutes into the job, were offered tape by another crew on site doing other work, and refused it, saying it was against policy.  It took another 45 minutes to get more tape and continue packing.  First, what kind of moving company runs out of tape? Second, what if it was still flooding?  
 I walked into one room and saw two of my canvas paintings in a stack with other things piled on top of them.  The paintings' canvas was dented.
We repeatedly told several of the movers (there were about eight) not to move items stacked on one bed, because we needed to take them with us.  They were removed anyway.  This included ALL my medicines, and we had to call one of my doctors and order emergency supplies of 9-12 different medicines I require daily at my age.
I wondered how professional some of the employees were and why I was possibly paying $7,000.00 when I heard one say, "how do you pack a lamp?"
Because of their need to photographically (with an iPad) inventory fragile items, it was a slow process.  The slower the better for them, because the Supervisor gets $70.00 per hour.    
Again because of the slowness, by the end of the day, the other crew who was doing the "dry-out" had to tear out ceilings in places where we still had furniture, microwaves, tables, chairs, paintings, and other belongings.  So when Pride called about coming back the next day to finish the job, I said "No, there is not need to protect anything from damage that has already been damaged."   They still charged us for 1 and 1/2 days of Moving truck at $275.00 per day, even though it was  not used the second day.   
PACK-IN  
Their printer was "not working" so I was put to work with pad and pen making not of two columns:  ITEM and BOX numbers.
Oddly enough, two thirds of the boxes were labeled as belonging in the closest room on the first floor!!   Somehow most of what we owned had magically been taken out of the easiest place to return it to, where of course it could not fit.  
The employees, all but one African American, were not provided with a cooler full of refreshing beverages for their hard, sweaty work, which for what they were charging, they could easlly afford.
When they had everything in, I wanted to go over the list with their print out, which finally came. As it turned out, there were over 25 boxes that I checked in that were NOT on their inventory!!!  
Then I found a headboard and footboard to a bed that was not ours, and returned it to them.   
I went through the boxes and found four items/boxes missing.   The owners graciously offered to come over and help me look for them.  We found all but one.   
Anytime there was something wrong, I got an excuse, or what seemed like a made-up reason.  The final reason for the missing box was " we must have combined it with the contents of another box when we were re-packing.
In the end, they gave us a refund for $150.00 for a few items that had gone missing or were damaged.  They also refunded and took back some unused boxes for which we had been charged.  
Frankly, I would never consider doing business with them again for any reason whatsoever.   My daughter who has a bigger house than I have, and perhaps more "stuff" paid $300.00 to have it moved.  Not packed, just moved,   But Pride charged us $550 just to load the truck to return our stuff.

They were very prompt, they came out right away.  As a matter of fact while they were at my house fixing my leak, the owner Jim got a leak in his house.  He didn't leave, he just had someone take care of it.  He was really good about that.  I had dryers in the house for about three weeks.  He would send guys out a couple days a week to check readings and whatnot.  They saved my hardwood floors. When I called him I told him I heard water dripping inside the wall and he said I'm on my way.  He was there within an hour to get that stopped.  Their customer service was really great about returning calls and staying on top of things. I am happy they saved my floors.

the work completed went well.  Andy and his helper Jack were very prompt in the 4 days that they worked on the project.  Both were pleasant and polite.  They listened to my concerns and completed the work to my satisfaction.  Unfortunately, there were some collateral damage that included a telephone wire that was damaged and could not be repaired by Charter that was unaccounted for except it happened the morning they started work, the yard was damaged by their truck and some paint splashed on the wooden beams on the stairwell.  Andy willingly took $i00 off the bill to help with the damages.  The carpet has been shampooed , and I was pleasantly surprised how well it looks.  Andy went out of his way to do extra work on the carpet that was unaccounted for on the estimate.