OVERLAND SHADE CO INC

Excellent. They suggested a much less expensive repair instead of replacement.

It started out very well with Jim, the owner arriving at initial appointment.... I expressed my concerns about holes being put in our "brand new" french doors..... He assured me that two small holes per shade would be drilled in each door to attach the shade... I paid 50% down payment over the phone the next day.... Aug. 29, 2017... On Tuesday, September 19, 2017, two young guys named Chris and Dustin arrived to install my shades.... They were very unkept and both their hands looked quite dirty.... In a joking manner, I asked, " Aren't you guys going to wash your hands before unwrapping my shades.... The shades were off white and susceptible to hand stains.... Chris was the only one to wash his hands... Dustin grabbed paper towels to pick up my shades.... I guess that was suppose to make me feel better.... They started measuring the trim around the glass when I asked, "Aren't you just going to measure from the top of the doors and work that way ? Chris remarked that the shades were constructed differently than he was use to installing.... Chris made several trips outside to call his boss.... Time was passing and I was becoming concerned... When Chris and Dustin "finally" decided to drill holes, Dustin was standing on a ladder holding the shade, while Chris was trying to drill holes.... Chris was complaining that Dustin was not holding the shade in proper position... Dustin was so short, he had a very hard time holding the shade in place.... Two holes were drilled and shade was up and crooked.... When they brought the shade down the two holes in the door were not level by 1/4 in.... It was at that time I told them to stop and I called my husband... Chris and Dustin became very rude and disrespectful..... My husband spoke with Jim the owner and 2 of his brothers were suppose to install shades the next day.... Later that evening, after speaking to my husband, we decided to just get the blinds and install them ourselves... My husband was out of town ... He called Jim early before the next appt to tell him our decision.... My husband paid the balance minus $30 for install fee...by phone. (Could you spare the refund?) A guy (I did not get his name) came to deliver the shades.... I told him I needed to inspect shades before signing the ticket.... He opened the box.... The one shade has two (unlevel) holes in the back of shade.... I took pictures and told the delivery guy that something would have to be done with this. He replied, " That will have to be taken up with Jim".....I proceeded to show him the crooked holes in my door.... When I was trying to contact my husband, the delivery guy remarked, "I have other work to do...!" I said, " Well I am a customer too!" I had not finished making notations on the ticket....The delivery guy "grabbed" the ticket off the table , ripped off his copy and stormed out the door.... I called my husband and told him what happened.... My husband put in a call to Jim... Jim told my husband if he puts up the shade and it is crooked, he will remake the shades.... I will update if review changes....

These folks are what any business should aspire to: they informed me of a less expensive way to make the repair, and performed it promptly.

unknown

Estimater arrived on time for estimate.  I needed the shades to be installed before we moved in on the 20th of November and they arrived and were installed on the 19th, just in time.  The two living room window shades (on the same wall with the patio door) had hardware which did not match the hardware on the patio door.  The two workmen, who were extremely professional, took the two shades back and hand painted them to match.   When they brought the two shades back, it was a perfect match with the patio door.  I had used this company 12 years ago in my last home, and I was just as pleased with their service this time.  I would be happy to use their services again.