OVERLAND APPLIANCE

It went fairly poorly from that point on. We were told that someone would come out to fix it. Three or four different times we were told someone was coming out on a certain day to fix it and the day would come and pass w/o anyone coming. Once they called and said they were coming in a couple hours, and my husband left work to meet them. However, no one ever showed up. Eventually, after several weeks, someone finally came, installed part of the ice maker and said he'd have to order the gasket for the seal. We called week after week and were repeatedly told the gasket wasn't in. Eventually, they offered to exchange the refrigerator at no cost and w/ no additional delivery cost. My husband picked one out, and they said that it was an "upgrade" so we'd have to split the delivery cost w/ them. My husband initially refused, but then called them back and agreed to it. They said they'd deliver the new refrigerator on Monday. Monday came and they said that they didn't know we wanted the fridge, etc. I told them we had called back and they arranged to deliver the refrigerator a few days later. My father decided to go to the store to make sure that they were planning on delivering it after all. As soon as they saw him walk into the shop, they ran over to the fridge to put a sold sign on it. It seemed as if they were still trying to sell the replacement refrigerator. Finally the new fridge came, it's working, and I'm happy to be done w/ arguing w/ them.

I'll post more about the matter after I get the fridge pan or repair

I was familiar with this store because I drive by it every day. I had been in the store to browse. I bought the dryer and took it home on a Friday. It did not work. I called them and they sent someone out to look at it on Monday. They worked hard on getting it to run. They ended up replacing my dryer. They were apologetic.