NiteLites of St. Louis Outdoor Lights

Start to finish was very simple, I have had projects around the house before and it wasn't so smooth. I even spilled paint on my kitchen floor and as soon as they found out they were inside to help me. They pretty much took care of it for me. As far as the the job they did, it was perfect. I have no complaints and now we are wondering if we can bring them to the lake to do our Lake House.

The entire experience was awful. I called NiteLites because they installed the system and did a good job of that. However, when I called to make an appointment and inquire about the cost of repairs, I was told someone else would have to call me back. The following day there was a message on my answering machine indicating a service person was on their way. When I got home later there was a note on the door indicating no one was home when the service person came by and I should call back to reschedule (no initial appointment was ever made). The crew was late for the actual scheduled service appointment, but fortunately I was still home. When I asked about the cost, they said it was under warranty so the only thing I would owe was the cost for any replacement bulbs. I later got a bill for $84, which included $75 for labor and materials to repair the line that the service person said was under warranty. I went ahead and paid the entire bill instead of arguing with the company. About 3 months later, I received a duplicate invoice indicating that I hadn't paid and was 61 - 90 days late on the account. According to my bank the check I sent them had been cashed more than a month earlier. When I called to inquire about the repeat billing, the voice mail indicated that it was still business hours, but I couldn't reach a live person and could only leave a message.