MAYTAG

I DID EVERYTHING. FILED THE PAPERWORK, CALLED THE COMPANY AND TALKED WITH A REP. HE ASKED ME IF I WANTED TO DO THIS QUICKLY. HE SAID THAT I COULD CALL UP THE LOCAL MAYTAG, BUT I WOULD HAVE TO PAY THEIR SERVICE FEE. I DECIDED THAT I WANTED THE FREE OPTION AND HAVE THE PART MAILED. THEN THEIR WAS NOT INFORMATION INCLUDED WITH THE PART ON HOW TO INSTALL THE PART. I SPENT ABOUT 45 MINUTES TRYING TO FIND A PHONE NUMBER TO CALL. THE MAYTAG IN THE AREA DOES NOT DO SERVICE CALLS. I GOT PHONE NUMBERS FROM BOTH THE MAYTAG STORE AND SERVICE CENTER THAT LEAD NO WHERE. I CALLED THE STORE AGAIN AND THEY FINALLY GAVE ME A NUMBER THAT WORKED. I WOULD LIKE FOR THE COMPANY IN THE FUTURE, FOR OTHER CUSTOMERS, TO PROVIDE THE INFORMATION OF PHONE NUMBERS TO CALL TO GET SERVICE.

I'm shocked. Maytag used to have a good reputation. We wanted it fixed, and it took 4-5 days to get them out initially. It would have taken at least as long to get them out again to actually fix it. I called back to get a phone number and address for their corporate office to make a formal complaint and get my money back, and they wouldn't give it to me! I had to hire someone else to get it done in a competent and timely manner, and he fixed the water pump (exactly what we knew it was to begin with) within 20 min! I will never buy another Maytag product, because of their poor service, even though I have been a lifelong customer.