
Massey Tuckpointing & Masonry
About us
We are a small family owned company. We offer the best quality and service around. We do not use subcontractors. We have 0 complaints with the BBB and an A+ rating and have also won the Torch Award. We do free estimates and take no money down until the job is started or complete, depending on size of job.
Business highlights
Services we offer
brick laying, cleaning of any stone and masonry and caulking., tuckpointing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
91% | ||
5% | ||
2% | ||
1% | ||
1% |
"Thank you [Member Name Removed] for your kind words and taking the time to provide a review, we truly appreciate your business!"
"Thank you [Member Name Removed] for taking the time to post a review, we truly appreciate your business! Michell"
"Thank you [Member Name Removed] for posting your review. You have been a great continuous customer and we truly appreciate your business. Any questions in the future please let us know. Thank you again, Michelle"
"Hi [Member Name Removed], Thank you for taking the time to post a review, we truly appreciate it. Please let us know if you have any questions in the future. Thank you again. Michell Massey"
"Hi [Member Name Removed], Thank you for taking the time to post your review an Angies List we truly appreciate it and glad you were pleased. We strive every day to have the best customer service around. Thank you again and have a great day! Michelle Massey, Owner, WBE"
"Thank you!"
"Thank you [Member Name Removed] for taking time to complete a review we really appreciate it. If you need anything or have questions in the future please do not hesitate to give us a call. Thank you again and have a wonderful day. Michelle Massey, Owner, WBE"
"Thank you [Member Name Removed] for your review. If you need anything in the future please let us know."
"So sorry about the issues [Member Name Removed]. We will update the website as we no longer are doing that type of interior work. Again I am very sorry for the confusion."
"Hi [Member Name Removed], Thank you so much for taking the time to review us on Angies List, it was a pleasure working with you and if you need anything in the future please let us know. Thank you and have a great day!"
"Thank you [Member Name Removed] for taking time to complete your review. Let us know if you need anything in the future. Have a great day! Michelle"
"Thank you [Member Name Removed] for taking the time to complete this wonderful review, we truly appreciate it. If you need anything in the future please let us know. Have a wonderful day, Michelle"
"Thank you so much [Member Name Removed] for taking time to post your review. We truly appreciate it. Any questions in the future we will be here to help. Have a wonderful day!"
"Thank you {Member's name} for taking the time to rate our company. If you need anything in the future please let us know. Thank you again and have a great day! Michelle"
"Thank you [removed member's name] for taking time to complete your review we really appreciate it. If you ever need anything in the future please let us know. Have a great day!"
However, on July 30th, we attempted to schedule some additional work, the email was received, an auto-response was generated by their company indicating a 2 day call back. Nothing...for four business days. Finally today we sent another email asking if that email was still working. It went to another email address (another business) and when I inquired as to the different name, I was told (rudely) that this was a personal email address (associated with the company) and what did I need. I explained I was waiting to hear back and was asked "on what?". I then explained I'd sent an email requesting an estimate on the work on July 30th and never heard back despite the 2 day promise. Then Michelle Massey responded there was a weekend and they'd been busy with call volume and her office manager would call me tomorrow - business day 5. Thoroughly rude and unprofessional from an owner.
Evidently repeat business is a pipe dream for them - this would have been our 3rd job for Massey.
A few issues like this from the office (poor response time, incorrect waiver form, etc) but never an issue with the work crew.
Great guys - too bad management isn't as professional.
"I would like respond by saying we have many repeat customers. We are very busy and respond to our requests as soon as we can. Many previous customers just call the office to set up a time for us to look at additional work as well as there is an office manager who man's our calls each day. We had over 1400 requests this month and keep up as much as we can to respond to them as quickly as we can."
Licensing
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