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Marcela's Cleaning
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
Marcela's cleaning is a small family owned business that serves the needs of the Saint Louis, Missouri area. We have been in business since January 2010; our company has grown considerably and now we are having several groups of well-trained staff, and many pleased customers. Award winning.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Carpet Cleaning, Deep Cleaning, Laundry (Folding Clothes and Closet organizing), Move In & Out Cleanings., Regular cleanings
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7190 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 5% | ||
| 2% | ||
| 1% |
Showing 1-25 of 190 reviews
Candace B.
Apr 2020
Marcella and crew did awesome!! They went above and beyond;!! Our house is spotless!!! They did an amazing job organizing our house, also!!! Also, they were all very nice and polite! Marcella is so nice and easy to talk to! Awesome and amazing!!! Above and Beyond!!! After they were finished, me and my husband walked out of our bedroom and we were in awe! We're still in awe!!! My husband and I can't say enough good things about Marcella!!!!! We are definitely going to have them back real soon! We are beyond happy with our decision to hire Marcella!!!!
Laura F.
May 2019
Marcela was great to work with and very flexible with several date changes from me. On the final date, her team arrived on time, were pleasant to have in my home and went straight to work. When they were done, everything was clean and they made the carpet look great! I will definitely use them again. Thank you to Marcela and your team!
Response from Marcela's Cleaning
"Thanks so much for your review, we enjoy cleaning this house."
Betsy B.
Jun 2018
Do a good job. Very professional.
Response from Marcela's Cleaning
"Thanks a lot for your positive feedback."
Judith D.
Jun 2018
I tried "personalized" service for 3 hours. That's a single person cleaning. I had had a private person for many years who moved out of the area. She was able to clean my house in less than 3 hours so I thought this was a reasonable expectation. The first person who arrived did not speak English and was in the Master bedroom/bath for 2 hours and 15 minutes. Most of that time was spent cleaning blinds. A different person arrived the second time. She spoke English and seemed much more experienced. She stayed an extra half hour but did not manage to clean the entire house. There is a learning curve. The first time cleaning a house always takes longer. I think if I had stayed with Marcella's she would have worked out. BUT. I also arranged for Marcella's to clean my daughter's house. They looked at it first and then called and told me the price for a team of 3 people for 2.5 hours. When I called back a day before the cleaning to verify, the price had changed considerably. Even worse, as the conversation continued, the price kept changing. I found that very unprofessional and decided to find a more responsible service. Marcella's prices are about the same as other cleaning services. Marcella's had 3 strikes against them: 1. language barrier; 2. crew change right off the bat,; 3. price discrepancy. I'll find a different service.
Response from Marcela's Cleaning
"We tried to do a good job for this client, there was a big bathroom with a lot of blinds very dusty, a huge shower, high mirrors that were not cleaned regularly for the previous service, the employee we sent spent a lot of time deep cleaning the master bathroom, this client knows all the good work we did, since she stay sit in a chair looking at us while we were cleaning the bathroom, I personally cleaned the second time to confirm that the house was very dusty and need it a lot of work. We cleaned a third time but the situation was even worst when this person start yelling at my employees even to my assistant on the phone, it was an awful situation and we decided not to clean more for this client. We love our clients and we deserve respect."
C G.
May 2018
Extremely well. have been using Marcela's Cleaning for over five years.
Response from Marcela's Cleaning
"Thank you so much for your review. We appreciate to clean your house."
E H.
May 2018
Needed a deep clean on the main level of the home. This is a small house of 2 bedroom, 1 bath, living room and kitchen. When contracting for a deep clean, I expect a thorough ceiling-to-floor cleaning of each room. This includes all fixtures, walls, appliances, cabinets, tubs, commode, sinks, baseboards, rugs, carpets and floors. Deep cleanings are also sometimes called spring cleaning. My parents were present at the time of the cleaning and made payment on completion. When I arrived to inspect the work, I was disappointed to find that a deep cleaning had not been completed. Only a superficial, partial cleaning had actually been performed. Light fixtures and flat surfaces were still dusty. Cobwebs were still present. Walls and baseboards were still dirty. Corners and floors under furniture and cabinets were still dirty. Needless to say, I was dissatisfied with the work because I specifically contracted for, and was charged for, a deep cleaning.
Response from Marcela's Cleaning
"Had I seen the condition of the [Member Name Removed] personally, I would not have permitted my crew to work there. The crew encountered human feces on the walls and elsewhere, cobwebs are the least of concern."
Jessica B.
Mar 2018
Unfortunately not a great job. Two of our household cleaning supplies were taken by accident. Which means an impromptu shopping trip to replace them with a sick baby. On one of the shelves a few bottles were knocked over which caused a huge pool of beta dine to stain and dry on the tile floor. Also they do floors but wear their shoes inside which kind of defeats the purpose. Finally I found dust and dirt in a lot of places that I thought would be wiped off like the front of the couch or on a four or five shelves. Maybe they were having an off day, but the overall job just wasn't very stellar.
Response from Marcela's Cleaning
"Thanks for your feedback. We apologize if our job did not meet your expectations, but at the end of the cleaning the team leader said that she asked you to look around and you said everything was looking great. Unfortunately we did not received this complain to our office on time to take care of. We have a 24 hours guarantee and we try to correct any mistake as soon as possible with a commitment to improve our results on a future visit. The girls told me they did not take any of your supplies. We usually work with our supplies to avoid this and if we accidentally take or misplace any supply, we try to inform to the customer right away. We tried to reach you by cellphone to follow up the cleaning experience but we did not receive any answer. I am sorry If they did not wear shoe covers as they usually do but they told me the floor was slippery. Again, thank you so much for your feedback."
Patricia W.
Dec 2017
Great. They work quickly, thoroughly, and they are all very pleasant and friendly.
Response from Marcela's Cleaning
"We appreciate your review, thank you so much."
Ted B.
Nov 2017
Excellent. prompt. efficient and careful work.
Dolores V.
Oct 2017
Excellent. They were thorough and did a great job. I was very pleased
Response from Marcela's Cleaning
"Thank you for your review. We try to do a quality job always and we are happy to receive any feed back from our customers."
Mike O.
Oct 2017
One day prior to arrival, Marcella came to inspect what needed to be done, and give us a quote. A crew of 3 arrived right on time. They spent 2.5hrs cleaning. Cleaned the Downstairs half bath first as I requested, so the Wife and I could spend the entire time, out of the crews way, in our basement, resting. The crew of 3 exceeded my expectations, leaving our home clean and fresh. In Our kitchen the wood floors (and moulding), countertops, oven-top, microwave, were spotlessly clean and fresh... they also cleaned off dishes left in the sink... emptied all the trash throughout the house, carpets never looked better... and the bathrooms were spotlessly clean. I would definitely use Marcella's again. The cost was slightly higher than the bid of $180... but the difference in the peace of mind I had, was well worth the extra cost. Payment was asked for in cash or check, but I was so disheveled from the hospital experience, the crew was able to accept my credit card over the phone. Wonderful experience, will definitely use again.
Response from Marcela's Cleaning
"Thank you so much for your great review. We were very happy to help you. We try to give our best and to be very flexible with our costumers as we understand everyone has different needs."
Ted B.
Oct 2017
Wonderful job. Thorough and prompt.
Response from Marcela's Cleaning
"thank you so much for your review, we try to give our best!"
Robert G.
Sep 2017
Very well. Quality of work was generally very high. Great flexibility in rescheduling . Occasional problems arose because new crew members were unfamiliar.with the house. Marcela was always.honest and helpful in dealing with these problems, reimbursing us on one occasion for accidental damage. Her integrity is a great asset.
Response from Marcela's Cleaning
"Thank you so much for your review."
Diana S.
Sep 2017
They were very prompt and cleaned everything well.
Response from Marcela's Cleaning
"Thank you so much for your review."
Laura F.
Sep 2017
Called Marcela's on Friday and they were there on Saturday. They did an excellent job of getting rid of all the dust and getting everything spotless. We really appreciated their hard work and will be using them again.
Response from Marcela's Cleaning
"Thank you so much for yout great review."
Joe F.
Aug 2017
Great. They were very professional.
Response from Marcela's Cleaning
"Thank you so much for your review [Member Name Removed], we try to give our best."
Lisa M.
Aug 2017
I was absolutely thrilled with the outcome. My house looks amazing. Marcela (owner) was every good about getting back to me with an estimate and they were ready to complete the job within days. In fact, I was so thrilled with the outcome I have now scheduled a once a month cleaning. the ladies they send out are very professional. Marcela(cleaner) is the best and am so pleased with everything she has done for me. Would highly recommend.
Response from Marcela's Cleaning
"Thank you so much for your review. We are very happy working for you and meeting your expectations."
Karen M.
Jul 2017
Excellent. We still utilize their services.130
Response from Marcela's Cleaning
"Thank you so much. You have been a great customer for us. we appreciate the opportunity of cleaning for you."
Diane O.
Jul 2017
We hired Marcela's for move out house cleaning, so there was hardly any furniture and it was basically floors, baseboards, a bath and a half, and no kitchen cabinets or appliances. I had to leave but my husband was there working in the yard. While I was gone, on literally a 100 degree day, they turned my two zoned a/c units down to 55 and 45 degrees, and left it that way. We are not living in the house, and had we not noticed certainly there would have been serious damage overnight. By the way, the air was set around 73-75, so it was not hot in there. The house cleaning was ok, not stellar as I had to clean up floor spots, etc., after, but I would have been fine with that. It is incomprehensible that their cleaners feel it is their option to move the thermostats. I would not recommend them to anyone.
Response from Marcela's Cleaning
"We agree. The crew had no business touching the thermostat, regardless of the temperature without asking. The crew has been shown this review and they understand how this impacts the reputation of our company."
Grace C.
Jul 2017
Wonderful!
Response from Marcela's Cleaning
"Thank you for your review!, We were happy to help you when you needed it the most."
Peter K.
May 2017
It goes great. They come and get the work done and can work around my pets, which is nice.
Response from Marcela's Cleaning
"Thank you for your great review. We are happy cleaning your house. We offer flexibility to our customers and working around pets is part of that."
Susan S.
May 2017
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Response from Marcela's Cleaning
"We stay in this house for about 15 minutes and then we took our things and left. We care about our employee's well-being so we do not work with people who yell at us and insult us."
Amrita A.
May 2017
The service takes two hours to complete. Yes, they are professional. There were three workers.
Response from Marcela's Cleaning
"Thank you so much for your review. we are pleased to work for you and to take care of your requests."
Dolores F.
May 2017
When they finished everything looked clean and shiny. The house smelled good also. (There was no "Lysol smell" as some housecleaners sometimes leave. I would like to have two cleaners on Thursday as previously discussed.
Response from Marcela's Cleaning
"Thank you so much [Member Name Removed], It was a pleasure to work for you."
Suzan D.
Apr 2017
They are absolutely the best we have worked with in St. Louis!
Response from Marcela's Cleaning
"[Removed Member Name],thank you so much for your review. We are very happy working for you."
Licensing
State Contractor License Requirements
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FAQ
Marcela's Cleaning is currently rated 4.7 overall out of 5.
Marcela's Cleaning accepts the following forms of payment: CreditCard
Yes, Marcela's Cleaning offers free project estimates.
No, Marcela's Cleaning does not offer eco-friendly accreditations.
No, Marcela's Cleaning does not offer a senior discount.
Yes, Marcela's Cleaning offers emergency services.
No, Marcela's Cleaning does not offer warranties.