J J S Flooring & Decorating

They replaced the existing bathroom tile with new tile. Installation went fine with no issues. They are very concerned with customer satisfaction, which is the main reason I chose them; and of course a good result! Most of the work was performed while I was at work and I felt comfortable with the two men in my home.

Overall went very well. The salesman was courteous and prompt; the installers did a good job. There was glitch during installation, but it was resolved that day to my satisfaction.
One caveat: I used the shop-at-home service. The salesman only presented a few samples to choose from. I'm sure if I had gone to the show room, I would have had more choices, but it was fine for this project.

The man that I did deal with really went out of his way to make sure that I get what I wanted.

I stopped by to check out their carpet and prices, and was immediately impressed with the customer service. John was very attentive and helpful in explaining my options. They were really nice about rescheduling last-minute, and arrived on the day/time we rescheduled. I only had one room to carpet, and the price was cheaper than other estimates. It only took them an hour to remove old and install new. I would definitely consider them again for future flooring projects.

Don't use this company since they are not honest, and not thorough. The company does not stand behind their work and will not fix problem. We have had our own business for over 30 years and have been very successful; However, we believe "do unto others".

Angie's List helped us to get our money back because we went through a complaint resolution with them. It took about almost a year. It was largely because of Angie's List involvement, that the company contacted us. They came out, they did everything and that was fine. My first report was a very good report. A couple of months after they came out to fix a week. When the plumber came out, what was discovered was that they had shot a nail through one of the plumbing pipe. It takes at least three months before the nail disintegrates from the water and once it does the water starts dripping onto the hole. The plumber told me that it happens a lot sometimes because of the nail work done. We contacted JJS because we were told by our insurance company that most of the big places would have insurance for things like that. They said that our plumber wasn't up to the curve so we contacted the plumber. The plumber sent us the pipe and everything. We were at a stalemate until we contacted Angie's List. Angie's List contacted them and then we got a call from JJS. They sent their insurance representative who took a picture. Actually it avoided us from much more damages than we thought because of fixing the wall board and everything. It was the first time that we ever had to do anything with anyone. I thought they were very personable and they came out at a reasonable time. We have discovered that there were boards that they pushed in a little harder. They also broke my marble threshold when they were putting in the stuff but they were working with me before that. They came back and put in wood in place of it. I thought that was handled very well. They were very kind, they didn't ask for the rest of the payment until we got the issue settled and they really worked with me on that. I thought their price was good. We discovered that they pushed the board up, too close and few of them were cracked. It was kind of prefinished boarding's. They were great about punctuality when they were putting down the floor. One guy even came on a Saturday or a Sunday to do the work. They probably wouldn't work with us although we were very nice to them.

I really liked this company. The salesperson was friendly and professional. The installers were professional and knowledgeable. I felt like the price was reasonable, and they were able to install very quickly. Good experience overall and the floor looks very nice.

John was very helpful and patient as we chose the carpeting we wanted. Installers showed up when promised. JJS was also quick to correct minor issues we had with the install, coming back to re-attach a section that was a little loose and doubling the tacking in that area to make sure it would not happen again. Binding on custom area rug is very nice.

Terrible from start to finish.

I spent around $2500. They tore up and removed the old carpets and pad. They replaced it with new pad and new carpets in the hallway and they also installed the runner of the same carpet on the interior steps. They were great. They were reasonable. The carpets were expensive. I had picked expensive carpets. Their guys were very professional. They cleaned up after themselves every night, even if I had told them not be bothered with it. They did a great job. The carpets look fabulous. I can’t even tell that the carpets were newly put in. They did an excellent job. They did some other work too. I will definitely use this company again in the future.

I spent around $1000 on the job. They were wonderful; they were great. They were very sweet. They did the work in a day. They cleaned up the mess. They were in and out very quickly. Their price was high, but I knew it would be high because of the product. I would use them again in the future.

The second to last job they did was not done properly and I did have to contact them about it. Generally they do a good quick job at a great price. The instance noted has been taken care of and we will be using them again.

Very Good. I called, they came out right away and installed within 5 days or so. I was probably lucky as far as scheduling, but still. This was completely painless. Competent people who know what they are doing.

Work was estimated to be completed in one day. I was not residing in the home so there was no furniture to worry about. Work was scheduled for a Friday installation. Installers ran into unforeseen problems with old carpets. Workers ended up working the entire weekend and came back on Monday to complete the job. Installer called me every evening to provide a status of the work, encouraging me to view the progress. There was no additional charge for extended work. I was pleased with the workmanship. And I could tell the installer was proud of the job he did. End product looked great!

We heard about JJS Flooring on a local AM radio station advertising a sale on hardwood flooring. We had been to quite a few flooring companies and were at about our wits end. It didn't look like we would be able to afford a 3/4 inch hardwood floor for our large family room that would be in our tight budget until we dropped by JJS Flooring and met the owner Dennis. His son Joe showed us the flooring that was on sale and to our surprise there was a sample of a high quality real wood product that not only fit out budget but was BEAUTIFUL to look at as well. This was no bait and switch that we experienced at other places. This was the real deal! Our flooring was installed by professionals and is a pleasure to look at and still not destroy us financially. What a GREAT family owned company. We couldn't be happier! We will certainly use them again for our foyer.