About us
We are a Full Service real estate brokerage and Property Management company. Helping people buy and sell homes, condos, etc all over St. Louis. We also handle leasing and property management of residential and commercial properties. We pride ourselves on providing the highest and most thorough level of service in St. Louis.
Business highlights
Services we offer
Act as Realtor in a Home purchase or sale situation. Act as Property Managers in a leasing situation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Price: This PM charged a reasonable commission of 8% of monthly rent. Unfortunately, I felt "nickeled & dimed" for every upkeep and repair. After the first two estimates, I surmised that the PM was charging a high - markup for simple handyman chores. I started finding estimates from other sources that were much more affordable.
Quality: This PM had numerous promises that he did not keep after I signed the contract. The contract required property checks every 3 months by the PM with reports to me. I only received one report in 12 months. The PM also did not maintain (or visit) the property when the property was vacant. I made an unannounced visit to my property shortly before my second tenant was scheduled to move in. I was shocked at the state of the property. The yard had not been mowed in months. The house needed cleaning. I spent a frantic 48 hours touching up paint, vacuuming and waxing floors. It was evident that the PM had no intention of preparing the property before the tenants moved in. I was particularly upset with how the PM transitioned tenants in and out of the property. After the first tenant moved out, none of the utility bills were transferred into my name although the
utilities remained on. Several months later, I was contacted that I owed a total of nearly $1000 in various utility bills (during the months the property was vacant). These were utilities that I had trusted the PM to take care of when the first tenant moved out.
Responsiveness / Punctuality: PM was generally unaware of what was going on with the property. His standard answer to most questions was "I don't know." When tenants had concerns about the property, he would generally just forward their emails / calls to me without bothering to investigate these concerns himself (much less come up with a solution).
Professionalism: Poor. The PM decided to terminate his contract and gave me his two weeks? notice. Less than 3 hours after
sending me an email stating his pending departure, he drove over to my property and told my tenants that he would no longer be their property manager. This was before he and I reached an agreement on how to proceed. My tenants (who had just moved in 2 days before) were left thinking they were without property management coverage and contacted me frantically. This was highly unprofessional and honestly spitefully done by the PM.
Fact: I gave three months? written notice that I would not be renewing my lease on June 5th 2013.
Fact: My rent was paid through the end of my lease, June 5th 2013, as agreed.
Fact: By mutual agreement, I moved out on May 11th to allow a new tenant to move in on May 15th.
After I moved out:
The property manager claimed I broke the lease by moving out early.
Nine days of unused rent were withheld.
By mutual agreement, I moved out 24 days before the end of my lease. Only 15 days of rent were refunded.
Part of my security deposit was withheld.
The property manager claimed that $300 of the security deposit was supposed to be nonrefundable. The Pet addendum clearly shows it was a deposit, not a fee.
The property manager claimed the owner incurred over $1,100 in expenses for advertising and commissions because I moved out early. He would have incurred the same advertising and commission expenses, getting a new tenant, regardless of when I moved out.
I was charged for unnecessary repairs.
The only repair required was a broken screen door handle which I replaced. The Herman London Group Move/Out Inspection Report, filled out by the property manager, confirms that.
I was charged for rekeying the locks for the new tenant.
I had to go to court to recover my money from the owner. The judgment was in my favor for $1,176.00.
I?ve filed formal complaints with the Missouri Real Estate Commission and the Better Business Bureau.
The property manager lied in his sworn affidavit to the Real Estate Commission.
The Hermann London Group denies any wrongdoing and blames everything on the property owner who lives and works in Georgia. I'm a senior citizen on a fixed income. I resent them trying to push me around and cheat me..
I consider them unethical and dishonest.
I will never use The Hermann London Group again under any circumstances!
I would not recommend them to anyone ever!!
"[removed member name] interpretation of the facts is strangely skewed and he forgets to mention that he damaged the property. We acted in the best interests of the home owner based upon a situation that [removed member name] created by his own actions. We followed the terms of the lease. The Missouri Real Estate Commission found no wrong-doing from the investigation he initiated."
Licensing
State Contractor License Requirements
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