Helping Hands Cleaning Services
About us
Helping Hand Cleaning Services offers cleaning services for Commercial and Make Readys (move in or out of apartments) and Residential homes. We perform general cleaning for all offices consisting of; dusting, vacuuming, mopping, trash disposal, stripping and waxing of floors.
Business highlights
16 years of experience
Services we offer
Helping Hand offers superior routine cleaning for the homes, apartments, biweekly or monthly cleaning., detail clean, disinfect kitchens & bathrooms thoroughly. Our services are available for one-time, mop, or offices. We dust, vacuum, weekly
Amenities
Free Estimates
Yes
Reviews
4.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 21% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-19 of 19 reviews
Joseph M.
Apr 2015
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Mary H.
Aug 2014
That went fine. They sent two cleaners for general cleaning of 1800 sq. ft.
Response from Helping Hands Cleaning Services
"Thank you for your business"
Michele L.
Jul 2014
unknown
Response from Helping Hands Cleaning Services
"Thank you for your business"
Paul W.
Jun 2014
unknown
Response from Helping Hands Cleaning Services
"Thank You for your business"
Phillip A.
Jun 2014
Service was for two people for 1.5 hrs each. One of the two providers showed up 15 minutes late and took the entire time to clean one bathroom. The other provider was more industrious and actually managed to do a powder room, a small bathroom and mopped a 12 X 12 dining room and our entryway. They used a mop and water on hardwood floors. I would not use this service again.
Response from Helping Hands Cleaning Services
"[removed member name] We have personally spoken and Thank you for your business. Thanks Jason"
Sue M.
May 2014
There was one cleaner here doing the work. We had a mishap with the shower handle. Other than that, she was thorough and did a nice job cleaning our home. She was courteous.
Response from Helping Hands Cleaning Services
"Thank you for your business"
Jennifer M.
Apr 2014
Two people came to complete a total of 3 hours of cleaning (1.5 hours each). They were polite, friendly, and did a fantastic job. In that time they were able to clean 3 bathrooms, two of which were kids bathrooms and needed a lot of time, and some sweeping. They took about 10 minutes to start and left about 10 minutes early, so that was a total of 40 minutes less than the three hours. Still, for the quality and professionalism it was a good deal. I was quoted $150 for ongoing cleaning. I assume that meant the same arrangement of 2 people for an hour and a half. That seems a little pricey for me.
Julie R.
Apr 2014
unknown
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Mary S.
Mar 2014
Jason came out ahead of time to go over the details of what I wanted done, to estimate the time so that I would not have any last minute surprises. I liked that they are flexible and will do what I need rather than what they predetermine they will do. Plus they brought their own equipment and cleaning agents. Jason even offered to come back Sunday morning fat no charge or a last minute freshen-up for an open house I had scheduled in the afternoon. I did not take him up on the offer but I appreciated it.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Cindy C.
Mar 2014
Mediocre cleaning job, asked what we wanted cleaned and they shouldn't have to ask that question. If I have you for 3 hours, clean the entire house!!
Response from Helping Hands Cleaning Services
"Thank you for you review; however, we reached out to you personally via, email and phone calls to ensure the cleaning was done properly and if a more experience cleaner needed to follow up on anything, we have yet to received a response. We never received a response, even with us trying to return your check for the over payment, we had to just mail it to you via U.S. Mail. We at Helping Hand are more than willing to follow up on any of our cleanings. I still extend out to you a free cleaning with one of our more experience cleaners. Here is a note I emailed you on 2/16/2014 Hi Mrs. Member, I have been trying to reach you due to the staff accepting a check for the cleaning service they performed on February 14, 2014. The cleaning service was prepaid for when you purchased the order threw Angie's List. Therefore, I am returning your check to you via U. S. Mail. Thanks Jason, 314-761-0819"
Madeleine K.
Mar 2014
It went well and I would definitely hire them again.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
David K.
Mar 2014
I have mixed feelings about suggesting this provider because I had a feeling the service was good but not great.
Response from Helping Hands Cleaning Services
"Hi Member, I am Jason with Helping Hand and wanted to reach out to you concerning your post. First, I would like to Thank You, for signing up with us for a bi-weekly cleaning. I see that you purchased the $75.00 promotion for someone else, and from our understanding from the client you purchased the cleaning for; we were not to go into the basement. Please let me know if this needs to change. We clean whole homes all the time. In references to the number of cleaners, after the first cleaning you all asked us to continue on a bi-weekly cleaning, we notice the need to continue the deep cleaning with two cleaner to ensure it would not be to much for one cleaner on a bi-weekly. We did not charge for the second cleaner after the promotion, due to you all continuing the cleanings bi-weekly. After three deep cleanings, your home should be okay for one cleaner to maintain on a bi-weekly basic. If you feel we will need to have two cleaner, please let me know. Please let me know if there is anything that needs following up on. Please let me know because we strive to be an excellent cleaning company and not a good or great one. Thanks, Jason"
Charles P.
Feb 2014
Good communication from Jason. Purchased a special buy through Angie's list. Very happy with Helping Hands service and the resulting finished product. We probably will use Helping Hands on a regular basis.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Jason E.
Feb 2014
Excellent!! Jason and his colleague were very professional and did an exceptional job cleaning. The 1.5 hours I purchased were not enough to clean my house (3000 sq. ft) from top to bottom, but that was not their fault. They gave me a quote for a monthly top-to-bottom clean that is very reasonable and that I plan to go forward with. Highly recommend!
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Stephanie B.
Jan 2014
Jason and his team were prompt, professional, and courteous and did an excellent job cleaning my home. Jason even offered to come back if we found anything after the fact, which we did not, because they did a great job. My house has never looked so clean!
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Danna K.
Jan 2014
Let me start by saying that I'm never very comfortable when there are strangers in the house. I was instantly at ease with Jason and Pam. They're wonderful people, and are very good at what they do.
Most people think they know how to clean, but in reality, they don't. Helping Hands really knows how to clean, and they went to extra lengths to ensure that I was satisfied with the job they did. From ceiling fans to baseboards and everything in between, they gave detailed attention. They are very careful not to mar or nick the furniture, and treated everything with care. They even came on a weekend, with short notice, and made sure to tell me that they would come back and correct anything I might find that I was unhappy with. 6 man-hours later my house was so clean, but didn't smell like a pine forest or chemical cleaners--it just smelled CLEAN!
When I get behind again on housework (and I know I will) they will be the only company I call.
I very highly recommend them and would give them 10 out of 10 stars!
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Jr-Shin L.
Jan 2014
We are very satisfied with their services. The price is reasonable. They responded quick through emails.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Bridgette R.
Dec 2013
The company had great communication. They were responsive, punctual and professional. They even negoiated on the service feeds based on what I needed.
Because the home was vacant at the time of cleaning, the employees were able to see everything. They did a good job. At the time of the walk-through it seemed perfect. However, after visiting later that day, I noticed many things that were not going to be acceptable to my tenants. They were small things, but quite a few: streaky windows, film on the floors, some cabinets, basement shelving and window sills were quite dusty or grainy. There was still pet hair in the down stairs bar flooring that should have been vacuumed.
They did do some things that were asked of them, such as cleaning the front porch of debris and leaves and spraying it down. They also swept out the garage and the entire house and garage smelled fresh for a few days after.
I think they may have been a bit rushed for time and I would use them again, but just give more specifics the next go round!
Again, the service and communication were better than expected and for that they deserve your business!
Because the home was vacant at the time of cleaning, the employees were able to see everything. They did a good job. At the time of the walk-through it seemed perfect. However, after visiting later that day, I noticed many things that were not going to be acceptable to my tenants. They were small things, but quite a few: streaky windows, film on the floors, some cabinets, basement shelving and window sills were quite dusty or grainy. There was still pet hair in the down stairs bar flooring that should have been vacuumed.
They did do some things that were asked of them, such as cleaning the front porch of debris and leaves and spraying it down. They also swept out the garage and the entire house and garage smelled fresh for a few days after.
I think they may have been a bit rushed for time and I would use them again, but just give more specifics the next go round!
Again, the service and communication were better than expected and for that they deserve your business!
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Danna S.
Feb 2012
They are the best cleaning company I have ever used. I have spent my whole adult life trying to find somebody decent and I just found somebody and they are unbelievable. If you want anything to be done then you will have to let them know ahead of time. If you want more intense cleaning all you have to do is just tell them and they will do it for you. They are people that are just like you. They are classy people that come down and do a very nice job. You are not getting scared. They are people like yourself that come in and help you and offer their service. They are not kids or old people. They are not people that you wouldn't have in your home. That I like so much about them. They are very good. They have been very positive and it was the best experience that I have ever had with anyone who has come in and cleaned my home. I have used other services and I have never been happy with any of them. I will continue to use their services and I will never quit them.
Licensing
State Contractor License Requirements
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FAQ
Helping Hands Cleaning Services is currently rated 4.7 overall out of 5.
Yes, Helping Hands Cleaning Services offers free project estimates.
No, Helping Hands Cleaning Services does not offer eco-friendly accreditations.
No, Helping Hands Cleaning Services does not offer a senior discount.
No, Helping Hands Cleaning Services does not offer emergency services.
No, Helping Hands Cleaning Services does not offer warranties.