Helping Hands Cleaning Services
About us
Helping Hand Cleaning Services offers cleaning services for Commercial and Make Readys (move in or out of apartments) and Residential homes. We perform general cleaning for all offices consisting of; dusting, vacuuming, mopping, trash disposal, stripping and waxing of floors.
Business highlights
16 years of experience
Services we offer
Helping Hand offers superior routine cleaning for the homes, apartments, biweekly or monthly cleaning., detail clean, disinfect kitchens & bathrooms thoroughly. Our services are available for one-time, mop, or offices. We dust, vacuum, weekly
Amenities
Free Estimates
Yes
Reviews
4.632 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 13% | ||
| 3% | ||
| 6% | ||
| 0% |
Showing 1-25 of 32 reviews
Joseph M.
Apr 2015
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EILEEN D.
Dec 2014
Very professional. Great cleaning job. Always got back to me very soon after I called.
Response from Helping Hands Cleaning Services
"Thank you for your business."
Mary H.
Aug 2014
That went fine. They sent two cleaners for general cleaning of 1800 sq. ft.
Response from Helping Hands Cleaning Services
"Thank you for your business"
Brad S.
Aug 2014
The service was what was expected,completed efficiently and in a professional manner.
Response from Helping Hands Cleaning Services
"Thank you for your business"
Michele L.
Jul 2014
unknown
Response from Helping Hands Cleaning Services
"Thank you for your business"
Paul W.
Jun 2014
unknown
Response from Helping Hands Cleaning Services
"Thank You for your business"
Kevin B.
Jun 2014
They did a great job.
Response from Helping Hands Cleaning Services
"Thank You for your business"
Phillip A.
Jun 2014
Service was for two people for 1.5 hrs each. One of the two providers showed up 15 minutes late and took the entire time to clean one bathroom. The other provider was more industrious and actually managed to do a powder room, a small bathroom and mopped a 12 X 12 dining room and our entryway. They used a mop and water on hardwood floors. I would not use this service again.
Response from Helping Hands Cleaning Services
"[removed member name] We have personally spoken and Thank you for your business. Thanks Jason"
HELEN T.
Jun 2014
They arrived on time, were very polite, and we went through the list of priorities. They (two people) cleaned three full bathrooms thoroughly, dusted the shelves of our walk-in closet, dusted the window sills and blind tops. They stayed an extra half an hour to clean the hardwood floor in our kitchen/family room for an extra $30.
Response from Helping Hands Cleaning Services
"[member name removed] Thank you for your business Jason"
Sue M.
May 2014
There was one cleaner here doing the work. We had a mishap with the shower handle. Other than that, she was thorough and did a nice job cleaning our home. She was courteous.
Response from Helping Hands Cleaning Services
"Thank you for your business"
Jennifer M.
Apr 2014
Two people came to complete a total of 3 hours of cleaning (1.5 hours each). They were polite, friendly, and did a fantastic job. In that time they were able to clean 3 bathrooms, two of which were kids bathrooms and needed a lot of time, and some sweeping. They took about 10 minutes to start and left about 10 minutes early, so that was a total of 40 minutes less than the three hours. Still, for the quality and professionalism it was a good deal. I was quoted $150 for ongoing cleaning. I assume that meant the same arrangement of 2 people for an hour and a half. That seems a little pricey for me.
William L.
Apr 2014
unknown
Julie R.
Apr 2014
unknown
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
EILEEN D.
Apr 2014
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Roberta F.
Apr 2014
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EILEEN D.
Apr 2014
They were efficient and thorough. Need to hear from them for the $149.00 deal though.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Priscilla F.
Apr 2014
I was not overly impressed with the cleaning job, had problems scheduling their service (didn't come one time), and did not like their attitude about breaking something I valued. Maybe I just hit a bad day, but I don't want them back. It wasn't worth it.
Response from Helping Hands Cleaning Services
"Hi Member, I apologize again for the Helping Hand agent breaking your q-tip holder.This was the first time anything has been broken since we have been in existence. I am truly sorry and i understand that money will not replace it; however, I mailed you a money order the following day as I stated in our conversation on 2/10/2014, and if you did not received the check within a week to let me know. This Review Response was the first of me learning that you had not received the money order. I have contact Western Union on today, April 1,2014, and they confirm that Money Order has not been cashed. Therefore, I have place a stop pay on the money order and I will have a new one reissued to you on April 2, 2014. Please note: if you find the money order, maybe in the middle of your mail dated 2/11/2014, a stop payment has been placed today 4/1/2014. Yes, we had to cancel your first cleaning due to death of the one cleaner's mother, that was assigned to clean your home that day. I sent you the following email and I tried calling you to ensure you were aware of the situation. Helping Hands Cleaning Services2/6/2014 Mrs. Member, I tried calling but we will have to reschedule your cleaning due to the pasting of one of the cleaner's mother. Please let me know the next day your are free for us to come. I truly apologize. Jason Please know, I email or call all of our clients personally, and I strive to have an open communication between the clients and our company. I Thank You for your business."
Roberta F.
Mar 2014
Two people for 1.5 hours each doesn't leave much time to do more than deep clean the 3+ bathrooms I have. Obviously, I would have preferred being able to purchase more time for comparable cost.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Mary S.
Mar 2014
Jason came out ahead of time to go over the details of what I wanted done, to estimate the time so that I would not have any last minute surprises. I liked that they are flexible and will do what I need rather than what they predetermine they will do. Plus they brought their own equipment and cleaning agents. Jason even offered to come back Sunday morning fat no charge or a last minute freshen-up for an open house I had scheduled in the afternoon. I did not take him up on the offer but I appreciated it.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Cindy C.
Mar 2014
Mediocre cleaning job, asked what we wanted cleaned and they shouldn't have to ask that question. If I have you for 3 hours, clean the entire house!!
Response from Helping Hands Cleaning Services
"Thank you for you review; however, we reached out to you personally via, email and phone calls to ensure the cleaning was done properly and if a more experience cleaner needed to follow up on anything, we have yet to received a response. We never received a response, even with us trying to return your check for the over payment, we had to just mail it to you via U.S. Mail. We at Helping Hand are more than willing to follow up on any of our cleanings. I still extend out to you a free cleaning with one of our more experience cleaners. Here is a note I emailed you on 2/16/2014 Hi Mrs. Member, I have been trying to reach you due to the staff accepting a check for the cleaning service they performed on February 14, 2014. The cleaning service was prepaid for when you purchased the order threw Angie's List. Therefore, I am returning your check to you via U. S. Mail. Thanks Jason, 314-761-0819"
NANCY A.
Mar 2014
They did exactly that and everything was done very well. They were polite and courteous and worked hard for the entire time. I was very pleased.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Madeleine K.
Mar 2014
It went well and I would definitely hire them again.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
David K.
Mar 2014
I have mixed feelings about suggesting this provider because I had a feeling the service was good but not great.
Response from Helping Hands Cleaning Services
"Hi Member, I am Jason with Helping Hand and wanted to reach out to you concerning your post. First, I would like to Thank You, for signing up with us for a bi-weekly cleaning. I see that you purchased the $75.00 promotion for someone else, and from our understanding from the client you purchased the cleaning for; we were not to go into the basement. Please let me know if this needs to change. We clean whole homes all the time. In references to the number of cleaners, after the first cleaning you all asked us to continue on a bi-weekly cleaning, we notice the need to continue the deep cleaning with two cleaner to ensure it would not be to much for one cleaner on a bi-weekly. We did not charge for the second cleaner after the promotion, due to you all continuing the cleanings bi-weekly. After three deep cleanings, your home should be okay for one cleaner to maintain on a bi-weekly basic. If you feel we will need to have two cleaner, please let me know. Please let me know if there is anything that needs following up on. Please let me know because we strive to be an excellent cleaning company and not a good or great one. Thanks, Jason"
Janine Z.
Feb 2014
He didn't call me to confirm and so I called today the 25th and he apologized and said that I wasn't scheduled. I planned my entire day around this cleaning. I didn't want him to come clean this is unacceptable behavior, no excuses.
Response from Helping Hands Cleaning Services
"[member name removed], First and for most, I apologize again for the misunderstanding. After further review, Helping Hands reached out to you on January 27, 2014, confirming and requesting your phone number. We requested your number to confirm your order and to be able to contact you if we were running late from the appointment before. However, we did not receive any other communication from you until today, 2 hours before your appointment time on, February 25, 2014. I take full responsibility for the miscommunication. Communication is one of our company's top priorities. You purchased your order on January 26, 2014, and we responded on January 27, 2014. Every home we have cleaned threw Angie's List or other direct marketing, we give 110%. Please Note: From prior cleanings on Angie's List, we have arrive to empty homes that no one lived in (Creve Coeur area). We have arrived at homes that were clients previous addresses stated on their profiles or they purchased the cleaning for someone else. We have shown up at homes and clients may be runnings late, but these are just some of the reasons why we request phone numbers from our clients to ensure we keep open lines of communication. Once again, I apologize for the misunderstanding."
Charles P.
Feb 2014
Good communication from Jason. Purchased a special buy through Angie's list. Very happy with Helping Hands service and the resulting finished product. We probably will use Helping Hands on a regular basis.
Response from Helping Hands Cleaning Services
"Thank You, for your review!"
Licensing
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FAQ
Helping Hands Cleaning Services is currently rated 4.6 overall out of 5.
Yes, Helping Hands Cleaning Services offers free project estimates.
No, Helping Hands Cleaning Services does not offer eco-friendly accreditations.
No, Helping Hands Cleaning Services does not offer a senior discount.
No, Helping Hands Cleaning Services does not offer emergency services.
No, Helping Hands Cleaning Services does not offer warranties.