GRAY'S AUTO SERVICE
About us
EMERGENCY TOWING #- (314)644-0358
Business highlights
68 years of experience
Services we offer
4 WHEEL ALIGNMENT, 4 WHEEL DRIVE, AIR CONDITIONING SERVICE & REPAIR, ALTERNATOR, AUTOMATIC TRANSMISSION REPAIR, BATTERIES, BODY WORK REFERRAL, BRAKE WORK, CHECK ENGINE LIGHT, CLUTCHES & MANUAL TRANSMISSIONS, DIFFERENTIAL OVERHAUL, EMISSIONS REPAIR, ENGINE, EXTENDED WARRANTY REPAIR, HEATER CORES, LUBE, MUFFLER & EXHAUST WORK, NEW TIRES, OIL & FILTER, RADIATOR SERVICE, SAFETY & EMISSIONS INSPECTIONS, TIMING BELTS, TIRE BALANCE & ROTATE, TOWING, TUNE-UP, WINDOWS & WINDSHIELDS.
Accepted Payment Methods
- CreditCard
Reviews
4.721 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 5% | ||
| 5% |
Showing 1-21 of 21 reviews
Leanne D.
Aug 2017
.
Laura H.
Dec 2016
It went very well! Always pleasant and professional. They always explain what I need and what I don't need. I have been going to them for years and am very happy with them.
Susan M.
Jun 2015
unknown
Michelle Q.
Mar 2014
The work was done as estimated and finished on time.
Jeffrey E.
Jan 2014
.
Response from GRAY'S AUTO SERVICE
"Thanks for allowing us the privilege of servicing your vehicles!! Bruce"
Larissa E.
Dec 2013
The problems I had began after the service was completed. I came in with the issue, Gray's ran a diagnostic and determined the mass air flow sensor needed to be replaced. This service was performed and I picked up the car. I immediately noticed that I was experiencing the same issue so I returned the car to Gray's. They determined that a secondary cause of the issue was the spark plugs. They replaced the spark plugs and assured me that all was well with the vehicle. Within 1 week of the service, I started experiencing the same problem. When confronted with the issue, Gray's staff didn't appear concerned about getting the car in quickly because the "car still runs, it just runs rough and misfires, but it's still running." They told me I could leave the car and they would look at it that day if they had a chance but they were busy that day and it would most likely be the next day before they were able to get to it. My problem with this is that I had already paid them $600 to fix the problem. They gladly took my money and told me the problem was corrected. When this turned out to be untrue, they were unwilling to prioritize getting my vehicle in. I don't feel like it's unreasonable to hold them accountable for poor work and ask that they prioritize doing the job they accepted a lot of money to do.
Response from GRAY'S AUTO SERVICE
"[member name removed], I truly apologize for the problem with your vehicle and any inconvenience we may have caused. I remember the vehicle because I diagnosed it my self. The check engine light indicated that your mass air flow was the problem, your vehicle also had a catalytic converter code registered in your vehicle's computer. It's very possible that we got hold of a defective part, which of course we would have corrected at no charge. I know on the day you came back we were extremely busy to the point of not being able to finish the cars that were already promised. If you recall, you DEMANDED that we look at your car immediately because you had just spent $600 I understand your frustration, but you never came back for us to recheck your car. My service manager told you we would be more than happy to take care of it the next day. This is what we do, sir, we make things right.!! You never came back to let us recheck your car, making it IMPOSSIBLE for us to make it right!! For more than 40 years I have strived at customer excellence. I'm sorry you never allowed me to prove it to you. Sincerely, Bruce Gray Gray's Auto Service"
Julie G.
Sep 2013
I had a tear in my gas line (they think a small animal chewed through it!) and was leaking gas anytime I parked on an incline. My car was towed to their shop. They fixed the line and had me back with my car within a day. Great service. They even protected my wallet when I left it there on accident.
Response from GRAY'S AUTO SERVICE
"Thank you for the excellent review. We were more than happy to be of service! Most Sincerely, Bruce Gray"
Stanley S.
May 2013
I needed tw0 filters replaced and a stae inspection. tThey were prompt in performing services and charged a fair price.They. explained what they were going to do and did it.. Very coutreous and professional.. .I had the same experience when mt daughter needed major auto repairs.
William L.
Feb 2013
I have been taking my cars to them for years. They are upfront on costs and don't try to add unnecessary work. They will call you and keep you posted on any problems or delays.
Response from GRAY'S AUTO SERVICE
"Thanks so much for your kind comments. We've appreciated you and your business over the years! Bruce"
Leanne D.
Dec 2012
After I had my oil changed at another garage and was informed by a worker there that I needed a few hundred dollars in repairs we took my car to grays who let us know that work was not necessary. The staff was always courteous and honest. We could always get the car in the same week we called and work was completed quickly.
Response from GRAY'S AUTO SERVICE
"I love customers like you. Such a pleasure to do business with. Thanks so much for taking the time to share your experience with others who might consider using us for their vehicle needs. Most Sincerely, Bruce Gray"
Nelson R.
Sep 2012
It went well.
Response from GRAY'S AUTO SERVICE
"Thanks for your excellent review [removed members name]. It was a pleasure to serve you! Many Regards, Bruce Gray"
Frank K.
May 2012
I had the part already so I was only charged for labor. The price was good as far as I know. I will use them again.
Response from GRAY'S AUTO SERVICE
"Thanks for taking the time to share your experience on Angie's List. We appreciate your business! Sincerely, Bruce Gray"
Lynn S.
Apr 2012
in their computer system.
Response from GRAY'S AUTO SERVICE
"I wish I had known about this incident for 2 reasons. First of all, there are probably 40 or 50 different issues that can make the check engine light come on. I would have rechecked the vehicle to see if it had the same issue or some other problem had occured- - - at no charge! In either case, I would have made it right! Secondly, I obviously didn't know of any stealing going on. Reguardless, this service manager was terminated in late August of 2011 for an attitude problem. Sincerely, Bruce Gray, President and owner of Gray's Auto Service My personal cell phone # 314-409-5551"
Vanessa B.
Jul 2011
Fantastic. They do repairs that you ask for. If you think something is wrong they will tell you, and let you know what's important and only do important. They don't do things that are not necessary.
Response from GRAY'S AUTO SERVICE
"Thanks for the great review [removed members name]. You and [removed members name] are AWESOME customers! What a great pleasure to get to know you two and take care of your vehicles! Warmest Regards, Bruce"
Timothy D.
May 2011
The apointment was taken on time and I was out in 20 minutes.
Emily M.
Dec 2010
It went very well. They are an excellent company.
Dodie K.
Aug 2010
They are my regular auto mechanic. The light kept coming on in my car and it kept losing power. They fixed the problem. I spent around $500, which was expensive. I will use them again in the future.
PENNEY T.
Jun 2010
They were recommended to by friends for being inexpensive and accurate. They were accurate, as they solved the problem, but I'm not sure if they were inexpensive. They were very honest though and they knew what they were doing.
PENNEY T.
Feb 2010
I liked the fact that they could get me scheduled quickly. They were fitting me in so I expected to wait a while but they were ready for me in 20 minutes. They seemed honest and knowledgeable.
JUDY R.
Jul 2008
These guys are great. Bruce Gray has helped me out. They are very professional, timely and honest. They don't try and push unnecessary repairs. It is a family owned business.
Lydia G.
Oct 2007
My mom called me to tell me that her oil light was on and had been on for a few days. I have sent my mom to Gray's twice for different issues with her car and she liked Bruce Gray. They are always busy, but they have helped her each time. If you don't need a job done they will tell you and they don't fix it if it isn't broken. I know this from countless times I have been there in the past with my very old cars. Bruce gave her an appointment and they changed her oil and put her mind and mine to rest. I have had bad experiences with other companies in the past so I did not want to send her there although it would probably have been less expensive. With Grays we got great service and peace of mind.
Licensing
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FAQ
GRAY'S AUTO SERVICE is currently rated 4.7 overall out of 5.
GRAY'S AUTO SERVICE accepts the following forms of payment: CreditCard
No, GRAY'S AUTO SERVICE does not offer free project estimates.
No, GRAY'S AUTO SERVICE does not offer eco-friendly accreditations.
No, GRAY'S AUTO SERVICE does not offer a senior discount.
No, GRAY'S AUTO SERVICE does not offer emergency services.
No, GRAY'S AUTO SERVICE does not offer warranties.