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Geek Squad - Best Buy

Computer Repair, TV Repair, Stereo and Home Theater System Service,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.318 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
6%
3
0%
2
6%
1
11%

Filter reviews by service

Showing 1-18 of 18 reviews
Ronald W.
Sep 2015
5.0
TV Repair, Stereo and Home Theater System Service
Yes, I recommend this pro
$99
Tech was excellent. He went over everything and made sure all was working according to my satisfaction. Would recommend him any time.

Gay H.
Sep 2015
5.0
Computer Repair
Yes, I recommend this pro
unknown

PATRICIA W.
Sep 2015
2.0
Computer Repair
I left.  The problem is not with me.  All websites suggest that I update the browers.  Tried--nothing happened.  Still
same messages.

Jayne K.
Aug 2015
5.0
TV Repair
Yes, I recommend this pro
$99
It all went great! They know what they are doing!

Karen S.
Jan 2015
5.0
Computer Repair, TV Repair
Yes, I recommend this pro
$200
unknown

David E.
Jun 2014
5.0
TV Repair
Yes, I recommend this pro
$485
They diagnosed it properly, ordered the part, and fixed it 5 days later.  The only downside was the cost, which was rather high...a total of $485.00.

ANNE B.
Jun 2014
1.0
Computer Repair
Best Buy would not repair - or even look at - a printer we bought from Eager road store in St. Louis.  (Brentwood.)  
We did not pay for a warranty when we bought the printer.
Best Buy stated that they could look at the printer if we had purchased their insurance policy, but would not allow us to pay for services!  Policy prevented them from helping us after the sale.   
Called the national HQ.  They suggested we try another Best Buy!
Geek Squad bent over backwards in repairs a few years ago.  What happened?

Frank P.
Apr 2014
5.0
TV Repair
Yes, I recommend this pro
It went very

James A.
Feb 2014
5.0
TV Sales
Yes, I recommend this pro
.

Barb H.
Jun 2013
2.0
TV Repair
$150
I didn't hire them.  After being on hold for 24 minutes, I reached a technician who advised that they could only work on home theater systems that had "Harmony" remotes.   (I have a Denon remote).   So, in order for these people to re-program my home theater components, they wanted me to purchase a "Harmony" remote system.
They don't appear to be well versed in any type of tv repair/home theater system re-programming unless it's something they sell themselves.   By limiting to 1 product, I don't think this business deserves to be in the category of television repair.   I'm going to call one of the other recommended businesses in this category.

Linda W.
May 2012
5.0
TV Repair, TV Sales
Yes, I recommend this pro
They're very good. They come out and explain everything. They're really terrific. The gentleman that came out was really nice. He gave me his personal card. They're clean and efficient. These people don't intimidate me. Their prices are very fair. The quality of service was excellent. Their professionalism was perfect.

James T.
Feb 2012
2.0
Uncategorized Services
Yes, I recommend this pro
$300
It was not so good.  The lack of knowledge was problematic.

Edward C.
Sep 2011
1.0
Computer Repair
$125
While they did unfreeze the computer, it soon was malfunctioning again. The worst part was they lost many files, both on the laptop and external hard drive. They could not explain why the files were lost. Would not go back to them again.

Pamela P.
Jul 2011
5.0
TV Sales
Yes, I recommend this pro
$700
I needed a new TV as the picture tube on my circa 1998 TV was going out.  First, I reviewed  relative websites, including Best Buys, for price and consumer reviews. Found one I liked at Best Buys, and arrived on a morning weekday (not as crowded as weekend shopping).  I was immediately hooked up with a sales person, told them what type of TV needed and asked many questions. The sales person was extremely polite, listened and answered all my questions and made really good suggestions (i.e. HD, TV size). I purchased the TV, and they loaded the TV into my car, and advised if I could find a lower priced competitor within 30 days, Best Buys would meet that price. And they would also recycle my old TV for free.  Overall, an excellent shopping experience.

UPDATE 7/27/2011
Was inaccurately advised that recycling of old TV was free. I brought in my old TV to Best Buys and found out recycling would cost me Ten Dollars. This is per U. S. Government, and not Best Buy policy.  However, received Ten Dollar Best Buy gift card based on my previous purchase (Reward Zone) of new TV.  It was quick and easy.  Pulled in front of Best Buys, ran in and secured help with unloading old TV set.  Please note that I came on a weekday morning within 20 minutes of the store opening to avoid crowds.  Sorry to Angies List for the incorrect information regarding free TV recycling.

RANDY W.
Jun 2011
1.0
Stereo and Home Theater System Service, Auto Radio Service
see above, dont use Best Buy, left hand doesnt know what the right hand is doing...

ANN P.
Mar 2011
5.0
Computer Repair
Yes, I recommend this pro
$50
Found the replacement computer I wanted, took it to them, waited maybe 20 minutes, picked it up and paid for everything.

William S.
Feb 2011
5.0
Computer Repair
Yes, I recommend this pro
They were very nice. The job was very efficient. The price was fine. The quality of the work was perfect.

Elizabeth M.
Aug 2010
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$500
Went well, cam on time and explained what they did and how to use.

SARAH K.
May 2009
5.0
Computer Repair
Yes, I recommend this pro
$139
When I called and explained my computer problem, I was told the visit would take 3 to 4 hours and cost around $399. The technician was on time and went right to work. He was able to fix the problem by optimizing my computer. He removed startup items, updated wireless card driver and bois firmware. It took less than an hour and cost $139.99. He was very helpful in explaining what he was doing. My PC has been problem-free ever since his visit.

Heidi M.
Oct 2008
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$200
Very well. There were two different people who came out but they were both patient with my questions, clearly showed me how to use the new TV & DVD, programmed everything so it was ready to go. When the TV was calibrated I really had no idea what this was, but the technician clearly showed me what changes had been made to my TV. Also, the technicians were pleasant and I did not mind having them in the house. I have to admit that when Best Buy bought the Geek Squad I was a bit skeptical. I thought they might just hire people at a low wage and not train them well. The people I had do work seemed to be knowledgeable. I don't always seem to find this!!

MICHELLE G.
Aug 2008
1.0
TV Repair
$100
The first time the repair tech was to come out, he arrived 1.5 hours after his 2 hour window and then said he needed to order parts which would make the total for service and repair $350. They were to call when the parts came in, 5-7 days. After 7 days, my husband spent an hour on the phone with the national number trying to figure out the status because they won't connect you to anyone local. Finally, they said the parts were in and the tech was supposed to come the next day. After he was supposed to be there, he called to say he wasn't coming because their computers were down. Came 2 days later and spent 1.5 hours to say it still needs additional parts and they'll be out the next day. The next morning a different tech came who had no idea the other guy had been there the day before and didn't have the parts. Then the original tech scheduled to come at 1:30 so I could run home from work. He arrived at 3:00 for a 15 min. job that turned into 50 and then he needed to order another $500 part. At that point, we called and told him not to order anything, not to charge us anything and not to return because he had no confidence in what he was doing. They were disorganized and not knowledgeable, did not come when scheduled, and on top of it, their customer service was horrible and you can't reach anyone local to talk to about what's going on.

JILL M.
May 2008
5.0
Appliance Sale
Yes, I recommend this pro
$1,000
They brought the dishwasher in and removed the old one. They installed and hooked the new one up and disposed of the old one. They were helpful, friendly and punctual and did a good job.

Ron W.
Sep 2007
4.0
Computer Repair
$150
I think they did a pretty good job removing the viruses and getting it back to me fairly soon. They did however end up removing Windows Explorer completely from the system. I have since talked to other PC people and they said that they shouldn t have done that and they considered their work to be amateur.

Donna S.
Sep 2007
5.0
Computer Repair
Yes, I recommend this pro
$139
They completed the job with expertise. They absolutely knew what they were doing. They finished very quickly. They noticed that one of the computers was running slow and with no pressure offered to install more ram if I wanted them to. I will call on their services again!

JOHN M.
Jun 2007
5.0
Computer Repair
Yes, I recommend this pro
$250
By and large they were very professional, very knowledgeable. They had a staff of about five in the store. They know what they are doing they tell you what they are doing. I found out over time you can spend hours on this stuff if you don't have someone that knows what is going on.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.3 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.