
About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, Appliances: Refrigerators, Washer/Dryers, Ranges, Dishwashers, Microwaves. TVs - LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
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Filter reviews by service
I purchased a SAMSUNG SMART TV 60" IN 12/12. APPROX. 8/14, noticed dark spot in middle of TV at bottom - a semi-circle.
First available opportunity, called Geek Squad as I had taken the best warranty coverage out BEST BUY offered at that time.
It was not cheap, by any means; however, I had a 2 year payment plan and this cost was included. As a matter of fact,
my last payment will be 12/14 (1 month prior to end of agreement). I was not concerned because I knew the GEEK SQUAD
had excellent techs and had experienced computer assistance in the past. I, as well, knew from friends that this type of
issue could arise and thus make sure you take out the best warranty available. The cost would have been
$12xx.00 approximately, as I believe I noted in paperwork; I paid nothing for this repair. The most important thing I want to stress is the PRIMARY Tech named Sanjay (Sonny). I have his card but will keep it to first names. He was
super. He understood IMMEDIATELY what had occurred; got on his computer/phone and set up the repair of this unit. The
actual repair/replacement was done on 9/5/14.
I would either have a new TV or a new screen replacement; it was indicated either one would be as good as the other, so to speak, using my words. The gentleman with Sonny originally was super, too. The lady that was with him during the actual repair was
super, great, personable and knowledgeable, as well. Sonny is very, very professional; very calm, i.e. patient when I was
going through my story. There was so much he did; checked; re-checked and answered a foolish question of mine as he was
preparing to leave; helped me with the remote and never acted agitated. They were very considerate about my house,
belongings, etc. Very respectful.
I add, too, that he consistently called, verified times, verified when he was close and maintained contact at all times. It was really something I value, is "talked" about by other vendors but seldom done. He was beyond the call of duty.
Really, he made me feel even better about my purchase decision, unit, etc. And, it was a pleasure to have something I did not understand at all so perfectly handled with ease. It was an extravagant purchase by me; one I hoped not to regret, and so far, excellent; don't regret this purchase.
Licensing
State Contractor License Requirements
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