Gateway Sewer and Drain, Inc.

I had this company come over to fix what should have been a simple clog. After a 2 weeks of dealing with this company, Beis Plumbing (Valley Park) came and immediately fixed the problem. My basement drain was backing up. Gateway immediately went to work in the yard cleanout. The water drained. A week later, the drain was backing up again. He came out again but did no work because the water had slowly drained, but he did not even cable to check if the pipes were clear. The rest of the month, the house smelled like poop as it backed up time and time again. When I called Beis Plumbing, they cabled a line in the basement, which is where the problem was in the first place. He found a soft clog and cleared the line. I paid twice as much with the new company, but at least the job got done. Manager refused to give me a refund claiming my problem did not present itself to the technician, but I don't think the technician knew how to look for the source of the clog. Will not use again.

The Technician, Cody, arrived on time and was very pleasant. He was masked up and was careful of our surroundings. He cleared the drain pretty quickly. I was very pleased. -Rick

Fantastic. I have worked with Gateway three times now and they have been great. The workmen always take the extra steps to explain what the problem might be and give great advice. Do not pay attention to the stray negative reviews, these guys are the best. Very reasonable prices, too.

They provided poor service and communications. They misdiagnose my clog, never finished the work and still charged me significantly more than the competitors. When I followed up they refused to compromise at all. I am a business owner myself and would never have taken that stance.

This work was being performed at a condominium complex and went very well. Discovered that two downspouts' drains were improperly tied together and let drainage water out in a location that directed water back toward a building. Verified the proper operation of additional drains.

It took around forty minutes to open it up,the first method didn't work. He said he couldn't work on the small tasks, because he only opened drains.

When I made the appointment, it was one of those 4-hour time spans, where they could come anytime between 8 a.m. and noon. To my surprise and delight, they called me about 7:30 a.m. and asked if they could go ahead and come to my house. I asked when they would arrive and they said 8 a.m. They arrived promptly at 8 a.m. and were done in about 45 minutes. They used a machine to unclog the drain and it works fine now. I believe the workers were Jim and Calab. After they were done, Jim talked to me for a while about how to prevent future backups, including how to use the garbage disposal properly such that food does not cause backups in my pipes.

Johnny showed up right when they said he would, and they called beforehand to confirm. He was super nice and got the job done quickly. Plus, it was reassuring to have somebody who is familiar with the brittle old pipes in the city.

Kaleb arrived on time with a friendly demeanor and did a quick, efficient job of fixing our problem. Very professional, clean & competent, with no attempt to upsell unnecessary, unwanted services, the exact opposite of previous provider. We're going to ask Gateway Sewer to put us on their calendar for an annual visit to insure no repetition of this nasty problem.

I called Tony La Martina Plumbing to have my basement drain cleaned because the water level in the drain was very close to the basement floor level. They said that they sub contract drain cleaning to Gateway Sewer and Drain and that they could be at my house the next day. I accepted. The technician was courteous and pleasant. He asked me to stay in the basement to listen for a clanking sound that would indicate that the snake was all the way in as he loaded the cable into the outside shaft. I listened but could hear nothing. He added more cable and had his drill pulled apart, twice. He had to call for another drill. He said he was not sure what the cable ran into. He completed the snaking, said the drain was clean, but the water level in the drain was unchanged. He said he did not know why that was, but that it was unusual. I hired them to fix a problem that was not fixed and I am dissatisfied.

unknown

I found drain in basement backed up on Wed afternoon.  I called my plumber (Van's Plumbing) and they said they could not respond until Monday and recommended I call Gateway and gave me the number.  I called Gateway and scheduled for Thur morning.  Technician called a little after 8:30 AM and said he was on his way.  He arrived about 9:00 AM, looked at basement drain and asked me if it had happened before.  I told him it had happened about 10 years ago and that the only outside access to the sewer line was through the roof vent.  He unloaded his equipment, and was on the roof in less than 10 min.  After initial snaking out of the line, he checked out basement drain and we ran maximum water volume throughout the house (all sinks, flushing toilets and filling washer, etc) he went back up on roof and snaked the line again while water was running.  He then showed me the ball of tree roots he removed from the sewer, packed up, did the paperwork and left.  The whole thing took less than an hour!

This was a contracted job via Thome Plumbing.  Brian was very professional.  There was a second man here too but his name is not listed on the form and unfortunately I forgot it.  Both men were kind, efficient, and clean.  We appreciate the prompt service very much!

unknown

unknown

unknown

The tech came about 2 hours later than originally estimated. When we finally arrived,we told him our 1st floor powder room sink was overflowing when we drained our 2nd floor tub. He brought his cable up to the upstairs bathroom and for the next hour and a
quarter, cabled the upstairs tub. He did take out some debris from cabling but when he left, the powder room sink was still overflowing from draining the tub. He said 2 men would need to come and work in the basement to clean out the trap. We called another company the next day that sent 1 tech. We didn't tell him about what had been previously done in the upstairs tub, he just immediately went downstairs to the trap and within 15 minutes, had the blockage completely cleared. The tub stopped draining
into the powder room sink! I called Gateway Sewer and Drain to speak with the owner to see about getting a refund since their tech did not help the situation at all and she said she would think about it. Unfortunately, the owner does not believe we deserve a refund and believes her tech did what he was supposed to do, even though he didn't clear the drain.

The service was excellent. Provider answered my call first ring, sent Brian out within hours to cable the line. This was not an emergency call - but given their quick speed in answering my request and professionalism I will call them first if I ever have sewer issues again. Work was charged hourly, Brian completed the work in a timely fashion, taking a few minutes to talk me through the work that would be performed, helped me to understand how the sewer lines are organized in old U City homes and gave me some tips if there are ever any issues with the line - how to save money on any future issues by explaining that we had insurance through U City which was covered by our property taxes. Brian was very professional and kind.
Thank you Gateway.

Fixed our problem. This technician was proficient and very patient. It took several different cables to get the job done. Problem solved!

Grease traps are not my area of expertise. Called them to clean out the grease trap at our food pantry. Got the appointment. Man came when they said they would and educated me on grease traps and the required maintenance.

I was very pleased with the service along with the additional knowledge shared. Would recommend using them for drain services.

They did a great job. They are efficient, do what they say they will do, they are tidy, and they explain everything they're doing. It went well.

This was a great experience. Very courteous and professional. I have never had anyone be more punctual. I hope not to have this problem often but would gladly use them again.

Tom Gardner from another plumbing company found me a company to help me find someone to clear my sewer drain. Tara called me to tell me that Corey would be there within an hour to fix the problem. Corey showed up and he did an excellent job. He was very professional and explained to me the best way to clean up the mess. He also advised me how to keep the tree roots out of the pipes.