I had this company come over to fix what should have been a simple clog. After a 2 weeks of dealing with this company, Beis Plumbing (Valley Park) came and immediately fixed the problem. My basement drain was backing up. Gateway immediately went to work in the yard cleanout. The water drained. A week later, the drain was backing up again. He came out again but did no work because the water had slowly drained, but he did not even cable to check if the pipes were clear. The rest of the month, the house smelled like poop as it backed up time and time again. When I called Beis Plumbing, they cabled a line in the basement, which is where the problem was in the first place. He found a soft clog and cleared the line. I paid twice as much with the new company, but at least the job got done. Manager refused to give me a refund claiming my problem did not present itself to the technician, but I don't think the technician knew how to look for the source of the clog. Will not use again.
Description of Work: Basement drain backing up
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$195
Rick P.
07/2020
5.0
drain cleaning
+ -1 more
The Technician, Cody, arrived on time and was very pleasant. He was masked up and was careful of our surroundings. He cleared the drain pretty quickly. I was very pleased. -Rick
Description of Work: Clear Basement drain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
DOUG T.
02/2019
5.0
sewer cleaning, drain cleaning
+ 0 more
He was not able to handle our issue at the moment, but was a huge help in directing us to another Angie's List member with his recommendation.
Description of Work: Checking on sewer and drain needs
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
David and Janet S.
08/2018
5.0
drain cleaning
+ -1 more
This work was being performed at a condominium complex and went very well. Discovered that two downspouts' drains were improperly tied together and let drainage water out in a location that directed water back toward a building. Verified the proper operation of additional drains.
Description of Work: Gutter Drain Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$130
Gerald L.
04/2018
3.0
drain cleaning
+ -1 more
It took around forty minutes to open it up,the first method didn't work. He said he couldn't work on the small tasks, because he only opened drains.
Description of Work: Kitchen sink was backed up. Had a couple of small tasks to do also.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Dawn J.
07/2017
5.0
drain cleaning
+ -1 more
When I made the appointment, it was one of those 4-hour time spans, where they could come anytime between 8 a.m. and noon. To my surprise and delight, they called me about 7:30 a.m. and asked if they could go ahead and come to my house. I asked when they would arrive and they said 8 a.m. They arrived promptly at 8 a.m. and were done in about 45 minutes. They used a machine to unclog the drain and it works fine now. I believe the workers were Jim and Calab. After they were done, Jim talked to me for a while about how to prevent future backups, including how to use the garbage disposal properly such that food does not cause backups in my pipes.
Description of Work: When we washed dishes in the sink the basement drain would back up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Vaughn A.
04/2017
5.0
sewer cleaning, drain cleaning
+ 0 more
Johnny showed up right when they said he would, and they called beforehand to confirm. He was super nice and got the job done quickly. Plus, it was reassuring to have somebody who is familiar with the brittle old pipes in the city.
Description of Work: Cleared an exterior drain pipe that had gotten clogged with mud or debris.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Lynne R.
09/2016
5.0
sewer cleaning
+ -1 more
Kaleb arrived on time with a friendly demeanor and did a quick, efficient job of fixing our problem. Very professional, clean & competent, with no attempt to upsell unnecessary, unwanted services, the exact opposite of previous provider. We're going to ask Gateway Sewer to put us on their calendar for an annual visit to insure no repetition of this nasty problem.
Description of Work: Clear tree roots causing our sewer line to clog & back up.drain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
John H.
08/2016
2.0
sewer cleaning
+ -1 more
I called Tony La Martina Plumbing to have my basement drain cleaned because the water level in the drain was very close to the basement floor level. They said that they sub contract drain cleaning to Gateway Sewer and Drain and that they could be at my house the next day. I accepted. The technician was courteous and pleasant. He asked me to stay in the basement to listen for a clanking sound that would indicate that the snake was all the way in as he loaded the cable into the outside shaft. I listened but could hear nothing. He added more cable and had his drill pulled apart, twice. He had to call for another drill. He said he was not sure what the cable ran into. He completed the snaking, said the drain was clean, but the water level in the drain was unchanged. He said he did not know why that was, but that it was unusual. I hired them to fix a problem that was not fixed and I am dissatisfied.
Description of Work: Basement drain cleaning to lower water level in the drain.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$240
Shari K.
04/2016
5.0
drain cleaning
+ -1 more
unknown
Description of Work: I had them come out to clear my clogged kitchen drain. They did good work, charged a reasonable price, cleaned up after themselves, and the young man who came was pleasant. I now have them in my phone contacts to call if I need this service again!
Rating Category
Rating out of 5
Yes, I recommend this pro
CHUCK N.
12/2015
5.0
sewer cleaning, drain cleaning
+ 0 more
I found drain in basement backed up on Wed afternoon. I called my plumber (Van's Plumbing) and they said they could not respond until Monday and recommended I call Gateway and gave me the number. I called Gateway and scheduled for Thur morning. Technician called a little after 8:30 AM and said he was on his way. He arrived about 9:00 AM, looked at basement drain and asked me if it had happened before. I told him it had happened about 10 years ago and that the only outside access to the sewer line was through the roof vent. He unloaded his equipment, and was on the roof in less than 10 min. After initial snaking out of the line, he checked out basement drain and we ran maximum water volume throughout the house (all sinks, flushing toilets and filling washer, etc) he went back up on roof and snaked the line again while water was running. He then showed me the ball of tree roots he removed from the sewer, packed up, did the paperwork and left. The whole thing took less than an hour!
Description of Work: Cleared main sewer line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
NATHAN J.
10/2015
5.0
sewer cleaning, drain cleaning
+ 0 more
This was a contracted job via Thome Plumbing. Brian was very professional. There was a second man here too but his name is not listed on the form and unfortunately I forgot it. Both men were kind, efficient, and clean. We appreciate the prompt service very much!
Description of Work: Cleared kitchen sink drain and main line drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Michael M.
03/2015
4.0
sewer cleaning, drain cleaning
+ 0 more
unknown
Description of Work: Unclogged kitchen sink drain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Suzanne B.
02/2015
5.0
sewer cleaning, drain cleaning
+ 0 more
unknown
Description of Work: unclogged a drain in my basement. |issue resolved.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
Louise R.
12/2014
5.0
sewer cleaning
+ -1 more
unknown
Description of Work: We had a clogged toilet. The cause was a blocked sewer line. Went up on the roof and took care of the problem. No mess in the house! Service people were very nice and professional. Will definitely use them again
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$118
Mia L.
11/2014
1.0
sewer cleaning, drain cleaning
+ 0 more
The tech came about 2 hours later than originally estimated. When we finally arrived,we told him our 1st floor powder room sink was overflowing when we drained our 2nd floor tub. He brought his cable up to the upstairs bathroom and for the next hour and a quarter, cabled the upstairs tub. He did take out some debris from cabling but when he left, the powder room sink was still overflowing from draining the tub. He said 2 men would need to come and work in the basement to clean out the trap. We called another company the next day that sent 1 tech. We didn't tell him about what had been previously done in the upstairs tub, he just immediately went downstairs to the trap and within 15 minutes, had the blockage completely cleared. The tub stopped draining into the powder room sink! I called Gateway Sewer and Drain to speak with the owner to see about getting a refund since their tech did not help the situation at all and she said she would think about it. Unfortunately, the owner does not believe we deserve a refund and believes her tech did what he was supposed to do, even though he didn't clear the drain.
Description of Work: Cabled the 2nd floor bath tub
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$231.25
Ann C.
07/2014
5.0
sewer cleaning
+ -1 more
The service was excellent. Provider answered my call first ring, sent Brian out within hours to cable the line. This was not an emergency call - but given their quick speed in answering my request and professionalism I will call them first if I ever have sewer issues again. Work was charged hourly, Brian completed the work in a timely fashion, taking a few minutes to talk me through the work that would be performed, helped me to understand how the sewer lines are organized in old U City homes and gave me some tips if there are ever any issues with the line - how to save money on any future issues by explaining that we had insurance through U City which was covered by our property taxes. Brian was very professional and kind. Thank you Gateway.
Description of Work: Cabling main sewer line from house to the city line under the street.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
Leslie S.
04/2014
5.0
sewer cleaning
+ -1 more
Fixed our problem. This technician was proficient and very patient. It took several different cables to get the job done. Problem solved!
Description of Work: Cabled downspout pipe underground.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$206
Pam D.
02/2014
5.0
sewer cleaning
+ -1 more
Grease traps are not my area of expertise. Called them to clean out the grease trap at our food pantry. Got the appointment. Man came when they said they would and educated me on grease traps and the required maintenance. I was very pleased with the service along with the additional knowledge shared. Would recommend using them for drain services.
Description of Work: Cleaned the grease trap at the food pantry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Catherine B.
10/2013
5.0
sewer cleaning
+ -1 more
They did a great job. They are efficient, do what they say they will do, they are tidy, and they explain everything they're doing. It went well.
Description of Work: They removed tree roots from my sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
STEPHANIE P.
07/2010
5.0
sewer cleaning
+ -1 more
This was a great experience. Very courteous and professional. I have never had anyone be more punctual. I hope not to have this problem often but would gladly use them again.
Description of Work: Another sewer cleaning company had told me that I had a broken sewer line. My municipality contracts with Gateway and they came to run a camera thru my line. They determined the line was not broke and that there were additional tree roots to be cleaned. They cleaned the line of the tree roots.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
PAMELA D.
09/2008
5.0
sewer cleaning
+ -1 more
Tom Gardner from another plumbing company found me a company to help me find someone to clear my sewer drain. Tara called me to tell me that Corey would be there within an hour to fix the problem. Corey showed up and he did an excellent job. He was very professional and explained to me the best way to clean up the mess. He also advised me how to keep the tree roots out of the pipes.
Description of Work: They unstopped my sewer drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$157
Contact information
11070 Gravois Industrial Ct, Saint Louis, MO 63128
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*Contact business to see additional licenses.
Service Categories
Sewer Cleaning,
Drain Cleaning,
Septic Systems,
Excavating
FAQ
Gateway Sewer and Drain, Inc. is currently rated 4.2 overall out of 5.
No, Gateway Sewer and Drain, Inc. does not offer free project estimates.
No, Gateway Sewer and Drain, Inc. does not offer eco-friendly accreditations.
No, Gateway Sewer and Drain, Inc. does not offer a senior discount.
No, Gateway Sewer and Drain, Inc. does not offer emergency services.
No, Gateway Sewer and Drain, Inc. does not offer warranties.
Gateway Sewer and Drain, Inc. offers the following services: Plumbing-Drain & Sewer Cleaning,Septic Tank & System Cleaning,Sewer Cleaners & Repairers,Sewer Contractors
Contact information
11070 Gravois Industrial Ct, Saint Louis, MO 63128