Gamma Tree Experts
About us
Gamma Tree Experts has provided high quality tree and shrub care since 1954. Family owned and operated, we are known for our quality and integrity. Additional contact names - Tim Gamma, Frank Gamma Sr, Thomas Gamma. Additional phone - (636) 600-8733. Additional fax - (314) 725-6022. Additional DBA - Gamma's Shield Shade Tree Inc. Additional email - [email protected].
Business highlights
Services we offer
Tree Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 0% | ||
| 3% | ||
| 4% |
We got three estimates and 9/28/15 we got one from Gamma that tied with the lowest one.
We had used Gamma twice before and were satisfied with the work, so we felt comfortable selecting them.
If we had known it would take 10 weeks and many phone calls for them to complete the job, we would have selected someone else.
Here's the timeline:
9/28/15 - received estimate and told it would take "a couple of weeks".
11/17/15 - tree cut down and branches removed just hours before the second tree service we called was scheduled to come out. Gamma workers gave us no advance alert they were coming and did not remove the stump.
11/19/15 - Received invoice for the job including the stump removal not performed "payable upon receipt"
12/11/15 - Stump finally ground out
We have no issue with the quality of the work. However, the poor communication and response undermined most of our opinion about the service. Our job was obviously too small and unimportant to matter to them. In this case, they never should have accepted it and saved us both the aggravation. The only prompt service was sending the invoice.
Too bad, we used to think highly of Gamma.
Estimate was given promptly. They accelerated the work for me due to other work I need done under the removed trees and cleaned up well - They were polite and professional. My big oaks are in "good hands" with the arborists' expertise that Gamma Tree Experts provided.
They showed up very early this morning with four people and completed the three hours of work that were left to do. This crew was very professional and worked hard to get the job complete. They communicated why some branches were not being cut (because they were healthy and not dead) and cleaned up after themselves when they left. We were told the original people they sent out had only been with the company a few months, so maybe they just didn't have the same committment to the company as their normal crew. We're very pleased with the work now, but disappointed that Gamma would employ poor workers like the first crew.
**ORIGINAL POST**
They are more expensive than other companies, but we grew up with the family and they always did excellent work. I would guess that they have hired people who don't know what they're doing, because the work was shoddy, at best!
They showed up late and had to borrow my mom's ladder because they didn't have one to do the job. They were later than expected and she had a doctor's appointment so she couldn't stay.
When she returned they had left some dead limbs that were specifically to be removed, one of which was cut but left hanging in the tree. Ready to fall on someone's head in a slight windstorm! They also broke the downspout off a building, left trash including cigarette butts strewn around the yard and also left debris covering the roof. She contacted Shane, the estimator and he returned and agreed that the work was not complete and promised they would be there first thing the next morning to complete the work. He did not apologize for the debris on the roof or the trash in the yard.
She waited around all morning. When she called them, he again did not apologize but said there had been a wire down so they had to go elsewhere first. He did not call to tell her they would be late. They have yet to fix the problems almost a week later.
Licensing
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