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Ferguson Roofing
Acoustic Ceiling Tiles - Install, Major Home Repairs (General Contractor), Seamless Metal Gutters - Install,
About us
Ferguson Roofing & Exteriors is a trusted roofing contractor in St. Louis, MO, providing top-quality residential and commercial roofing services. With decades of experience, our team specializes in shingle roofing, flat roofing, and specialty shingles, ensuring your home or business is protected with durable, long-lasting materials. We pride ourselves on exceptional customer service, expert craftsmanship, and a commitment to excellence in every project. At Ferguson Roofing & Exteriors, we understand the importance of a reliable roof and offer comprehensive solutions, including repairs and replacements, tailored to your specific needs.
Business highlights
Emergency services offered
86 years of experience
Services we offer
and exterior venting. We also provide window, and garage wrapping to improve your home’s energy efficiency and curb appeal. Whether you need storm damage repair, assistance navigating insurance claims, door, erguson Roofing & Exteriors offers a wide range of exterior services to enhance and protect your property. Our services include siding installation and repairs, gutter installation and protection systems, or are looking to upgrade your home’s exterior, our experienced team is here to help. Trust Ferguson Roofing & Exteriors for all your roofing and exterior needs in St. Louis and the surrounding areas., soffit and fascia
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 10% | ||
| 4% | ||
| 3% | ||
| 4% |
Showing 1-25 of 156 reviews
Shawn L.
Nov 2022
A Horrible, Harassing, Intimidating, Unorganized, Unequipped, and Unapologetic disgraceful behavior from the office manager and president, These are words I can say about my own personal customer experience with Ferguson Roofing Management. You can run away, easy for you. Facing problems and working through them makes a person strong. You hurt me and my family bro. Why did you abandon contract without finishing as outlined? Why did you try charging me for work that your contractors did that was specially detailed NOT to be done? Why was no supervision on you staff or team? Why did your staff harassed me in your office when I came to pay the bill. Why did your staff Not order the siding early and insist it was available? you had months to get that, right? I yes I had to finish the job myself. Your salesman said to me ”I am just another p***** off customer”. Yes it sure feels like it. BBB accredited? Ran this complaint through and not sure what it accomplished. Every detail of evidence was uploaded on the complaint. Looked to my viewpoint the BBB approves such dreadful practices.
Rob W.
Sep 2021
Subpar work to say the least. After waiting a month for Ferguson to repair multiple holes in our roof from a downed branch on August 12, the country inspector had to stop work because Ferguson didn't pull the proper permit. Then I was required to higher an engineer by the country to make sure repairs are done correctly. During the inspection by the engineer he found multiple lower and upper broken trusses, along with other repairs ignored by Ferguson. Not to mention subpar repairs to two upper trusses that Ferguson said were not damaged. If there was no damage then why is there two by fours glued to the trusses right were there where holes in the roof? The engineer from Everroux Engineering also community Ferguson definitely should of pulled a permit and made proper plans before starting repairs...
Briana N.
Sep 2019
John at Ferguson Roofing was outstanding! He came out on the weekend to do the repairs, and was quick (but thorough) and professional. I would definitely use Ferguson roofing again.
Response from Ferguson Roofing
"Thanks [Member Name Removed] it was a pleasure working with you"
Diane B.
Sep 2019
AMAZING! JOHN CAME OUT THE NEXT DAY, DIAGNOSED THE PROBLEM AND RETURNED ON SATURDAY TO CORRECT THE PROBLEM. WE HAD HEAVY RAIN ON SUNDAY AND HE SOLVED THE PROBLEM. I COULD NOT BE HAPPIER WITH JOHN AND THE REPAIRS. I HAVE USED THIS COMPANY FOR 20 YEARS AND THEY ARE TOP NOTCH IN MY BOOK. I WOULD RECOMMEND TO EVERYONE TO TALK WITH THEM FIRST BEFORE SIGNING WITH ANY OTHER COMPANY. THERE IS A REASON THEY HAVE BEEN AROUND FOR SUCH A LONG TIME, THEY TAKE CARE OF THEIR CUSTOMERS.
Response from Ferguson Roofing
"[Member Name Removed], it was my pleasure helping you out with your roofing issues. So glad you were pleased with the results! Thanks"
Brendan G.
Sep 2019
I noticed shingles missing off my roof and several storms came through this spring. I contacted three different roofing companies to give me an estimate on what needed repaired. The first two companies both tried to tell me I needed an entire roof replacement. I contacted ferguson roofing who told me the majority of the roof was still in good shape and only need a few hundred dollars of shingle replacements. After the estimate a date was given for the work and they showed up on time and completed the job. Not only were they honest and reliable but they are huge supporters of first responders and military.
Response from Ferguson Roofing
"[Member Name Removed], we are pleased that you are happy with the services provided, and we truly appreciate those who serve the communities in which we live in Thank-you Sir"
Josh D.
Sep 2019
Work was phenomenal and done in a timely manner. John was great!
Response from Ferguson Roofing
"[Member Name Removed], we appreciate those who "Protect and Serve" Thank-you for the opportunity to help out!"
Loriane P.
Sep 2019
John Kelemen with Ferguson Roofing did a fantastic job. He came promptly, which I really appreciated because water was coming in through the roof. He examined the roof and took pictures of the source of the leak. When he showed me the pictures he explained what was wrong, what he would need to do to fix it, and how much it would cost. The repairs were very affordable and he went ahead and did them right away. If my roof needs any repairs in the future, I'll be sure to call Ferguson and request him. This is the second time we've used Ferguson Roofing--they replaced the roof on our previous home--and we were very happy with their work on that job too. I highly recommend them, whether it's for repairs or for an entirely new roof.
Response from Ferguson Roofing
"Thank-you [Member Name Removed], it was a pleasure working with you and thanks for the kind words."
Elaine S.
Sep 2019
No stress from initial call to job completion.
Response from Ferguson Roofing
"[Member Name Removed], it was a pleasure working with you. Thanks for the review!"
Thomas D.
Sep 2019
It went very well. He was quick and very professional.
Response from Ferguson Roofing
"Glad to help We stop leaks! Thanks for the review!"
Travis N.
Sep 2019
Jeff fixed my bad section promptly and the quality of work was superb.
Response from Ferguson Roofing
"Thanks for contacting Ferguson Roofing [Member Name Removed]"
Duane G.
Sep 2019
Very well! We were happy to find out about the slope issue before any major issues happened. John is very knowledgeable and he showed me everything that was needed before any work was started.
Response from Ferguson Roofing
"Mr. [Member Name Removed], it was a pleasure working with you"
Lex D.
Sep 2019
It went so smoothly I hardly even noticed. They found some unknown by me damage and fixed that very reasonably.
Response from Ferguson Roofing
"Thank you so much, [Member Name Removed]! We are happy we could help!"
Kathleen H.
Jan 2018
Ferguson is the BEST! I would definitely use them again. My first experience with them was when they did a roof repair for me. The second time was to replace my entire roof due to age. The third time was to replace the entire roof after hail damage. They are reasonable, knowledgeable, prompt, professional and so nice to work with! You can't go wrong with Ferguson Roofing!
Jahna S.
Oct 2017
Fast, friendly, professional - work completed quickly.
Response from Ferguson Roofing
"Thank you for your business and for taking the time to review us! Welcome to the Ferguson Roofing family!"
Rebecca C.
Sep 2017
This was an insurance claim. They take all the time that's needed to do a thorough inspection. They made sure they came out when the insurance rep was here so they could make sure they were all on the same page. We had a hail storm and we would have never known all the things that had been affected.
Response from Ferguson Roofing
"Thank you for taking the time to review us. We appreciate your business and kind words!"
Rebecca C.
Sep 2017
.
Response from Ferguson Roofing
"Thank you for your business and for taking the time to review us! Welcome to the Ferguson Roofing family!"
Susan R.
Jul 2017
They were here early in the morning and had everything including the clean up done by 11:30 am. I am very happy with the job they did.
Response from Ferguson Roofing
"Thank you for taking the time to review us! We really appreciate your business."
Michael K.
Mar 2017
My personal ones included them throwing away my satellite dish. My neighbor saw it as it dropped on the drive way, the loading of the shingles was not done with any care, and when a leaked developed they initially stated the cause was from loose siding, except the siding they fixed was on the other side of the house. Then it was siding from an area closer. Then an unsealed nail hole. Now after they have found an unsealed hole they want to say their warranty doesn't cover interior damage. Where do they think leaks go.
Response from Ferguson Roofing
"Mr. [Member Name Removed] lives in a Homeowner Association. We were contracted to re-roof every roof in the Association. This is a large scale construction project. The project went well and we maintained a great relationship with the Board and the Management Company. Any hiccups, which can happen with projects of this size, were resolved quickly and without question. The President of [Name of HOA Removed] was personally involved with the entire project. Unfortunately, this is the second effort from Mr. [Member Name Removed] to pursue an issue with us that is not valid. Despite every effort from us to document and explain the nature of his concerns, we have been met with blind resistance. We are working with the Board and the Management company to navigate these false claims."
Regina B.
Nov 2016
unknown
Response from Ferguson Roofing
"Thank you for your business! We appreciate that you took the time to review us."
PAUL K.
Nov 2016
They are very good reputable firm and very professional.
Response from Ferguson Roofing
"Thank you for the review, Mr. [Member Name Removed]! We appreciate your time and business."
Mark S.
Nov 2016
Ferguson was professional, reasonable, punctual and , from all appearances, did a great job
Response from Ferguson Roofing
"Welcome to the Ferguson Roofing family! We appreciate that you took the time to leave us a review and for your business!"
Kathleen H.
Oct 2016
Ferguson Roofing just finished replacing the roof on my house for the second time. The first time was due to age and most recently due to hail damage. Prior to the first replacement they made repairs to parts of my roof. I would recommend them without hesitation! From the inspection, through the bid and working with my insurance adjuster, to the clean up afterwards, Ferguson is a class operation. Their pricing is competitive and they do a fabulous job. You cannot do better than Ferguson Roofing! Share review Edit review Delete review
Response from Ferguson Roofing
"Thank you for choosing our company for a second time! There is nothing better than having a customer want to go with your business because of a good experience the first time around. Thank you for staying part of our Ferguson Roofing family. We appreciate your business and this review!"
Lynn R.
Jul 2016
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Lynn R.
Jul 2016
Just a little better communication. I would recommend them, they are okay.
Michael M.
Jul 2016
As a professional project manager with 9+ years experience for both Fortune 30 & 100 companies in the St. Louis, MO region and Research Triangle Park region in North Carolina, I am pretty accustomed to dealing with construction suppliers. At this point I have to say Ferguson Roofing completely underwhelmed me with the ability to schedule work, communication among work groups, lack of attention to detail, especially in the production department. Here’s a list of general observations about this specific job: • Work scheduling for neither the roofing or the fascia was not communicated to the homeowner-job site, • The homeowner was not informed the fascia work was complete, • The wrong shingle product was delivered to the job site (this error was caught by the homeowner not the field supervisor/foreman), • Roof inspection indicated a rolled asphalt product (low-pitch product) was used in place of the shingle product ordered without discussion/explanation/approval by the customer/homeowner. This was later noted during an inspection and walkdown, • The field supervisor failed to follow-up on two different occasions to discuss/resolve identified punchlist items and a I initiated a third/final follow-up with the field supervisor/foreman to get closure on the punchlist items. His responses clearly showed lack of follow-up with regard to installation specifications of the shingle product that was being discussed. The invoice description (not amount) was also incorrect and it took two corrections to ensure both the correct product and the necessary warranty language was included in the invoice to ensure an intact warranty. I also sent an additional request to the customer service contact and the production department which would be an immediate red flag to any experienced project manager that there were customer issues. Since we replaced the roof on this home three years ago due to age with another supplier with very trivial follow-up and my experience as a project manager, I believe this assessment is both fair and data-based. I was really disappointed in the service level provided by Ferguson as the company came highly recommended to us. Obviously we had a different experience than other customers hence our decision not to proceed with the gutter installation as we had no desire to continue a business relationship. Save yourself the hassle and hire a contractor with better communication and attention to detail and scheduling abilities. I get the impression they were too busy to provide a better customer experience. I will not recommend Ferguson for any future work based on our personal experience.
Licensing
State Contractor License Requirements
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FAQ
Ferguson Roofing is currently rated 4.6 overall out of 5.
Ferguson Roofing accepts the following forms of payment: CreditCard
Yes, Ferguson Roofing offers free project estimates.
No, Ferguson Roofing does not offer eco-friendly accreditations.
No, Ferguson Roofing does not offer a senior discount.
Yes, Ferguson Roofing offers emergency services.
No, Ferguson Roofing does not offer warranties.