Exterior Building Solutions

Started off on the right foot, then went to the wrong foot. In completing the work, the owner made it right in the end, which I appreciate, and tell's me that they value the customer experience in addition to their workmanship. Sign of a good company.

The project occurred in two phases. First was shingle/venting removal & replacement. The crew began on Friday, Oct 12th, 2012 and worked until dark (7 p.m., CDT). They placed tarp over the unfinished areas & the foreman informed me that they would return on Saturday the 13th to finish. The crew returned early Saturday morning & the job was completed by 11 a.m. They performed a sweep of the area for debris & nails both Friday evening & again on Saturday prior to departing. The foreman kept me informed of what was going on & that a different crew would be on site at a later date for the gutter replacement. Gutter removal/replacement occured on Monday, Oct 22nd. It only took a few hours & again the foreman kept me informed of what would happen. This crew also swept the area for debris after they were finished. Final inspection occured Tuesday Nov 6th. I am currently waiting on the final bill. I found E.B.S. to be a good company to work with. They provide a project manager (& phone number) to communicate with. The crews worked hard, were proficient & cleaned up after themselves. I had already chosen E.B.S. in my own mind before joining Angie's list & checking them out. That they had a 5% Angie's coupon just sealed the deal for me.

Anthony Grossman came out to give us an estimate on gutter replacement. He was knowledgeable and provided the quote that day via email. His quote was very competitive, however, we've decided to keep our existing copper gutters.

Overall, everything was handled in a very professional manner. We were notified at the very end of August that the company that had been providing our homeowners insurance for the last 20 years was pulling out of St Louis due to multiple claims with all the storms, tornados, etc. The company that we have our auto insurance with would not insure us as they said we had three layers of roof so all of a sudden we were thrown into the world of finding a roofer. My husband suggested using Angies List to get some good referrals so we did. The first thing we found out is that we only had two layers of roof. Over the next month, we got several bids and overall they were all within $1500 of each other. But what impressed us most about Exterior was their service beforehand. Salesman Dave Green came out and talked to my husband twice. The second time was on a Sunday when we signed all the paperwork to be able to get the roof done on Oct 3rd - the day our old homeowners policy would expire. Wednesday morning, workers were there way before 7am and every though it was drizzling a little, they sat tight because they knew we needed to get this done. There were a couple little glitches along the way. such as a shortage of material and they got a little something on the garage door. But both issues were handled quickly and efficiently and the garage door looked cleaner than when they had started. I work in a service industry so this meant more to me than pricing. Our roof looks great and the neighbors are asking who did the work. We were very satisfied and would definitely recommend them!!! And we got our new homeowners policy on Oct 3. Thank you Exterior Building Solutions!

Called for an estimate on leak repair in our roof. Estimator was very punctual and did an excellent job identifying problem, explaining problem and showing pictures of the problem. Asked about installation of a solar tube which he said he would include with the estimate of the roof repair. Estimate came within the week. Took numerous calls to get a date for repairs to be done. I know the ordering of the solar tube delayed things but once they were reminded about the leak in the roof they sent Mike out promptly to fix the plumbing stacks. Mike was great. He got right to work and communicated everything done. Other than no more leaks you could not tell Mike was here. Everything was cleaned up! Once the solar tube came in Mike was right out. Again, he did a great job. He was very excited about the installation of the solar tube which was fun. We are very happy with the solar tube and are thinking about having another one installed....by the same company!

EBS did a great job and I would use them again.

Great. All of this work took place over a span of about 3 months due to timing of stucco repair in between phases. After the work was completed, there was still a minor leak onto the front porch during heavy rain, but they came out soon after and found the problem, which was a simple piece of step flashing that had gotten cut back during the decorative trim process. Cons: -They charge a 2.5% service charge if you want to use a credit card. Normally, I wouldn't really make a big deal out of that, but when you are shelling out almost 5-grand, it's really annoying. We tried to get them to waive it but they wouldn't budge. In the end we did feel like we got a good deal for all of the work they did so we didn't make a stink over it, but still, it's the principle of the matter -Did fine some caulk and a few scratches on our new windows. Don't know where the scratches came from but the caulk is definitely from their workers. It's not a large amount so I will probably just try and remove it myself. -It did seem to take a long time to get the detail trim work started due to other projects for other clients. During the wait time we did have several heavy rains which allowed water to leak onto the front porch (the finished trim work would have prevented that from happening). Pros: -For the most part everyone was professional and willing to work with the various issues that needed to be fixed. -All workers are employees of the company and not sub-contracted out -workers were friendly and took time to explain to us every step and work through some of the un-forseen problems that old houses tend to bring up -end result is an old house that looks new. No more leaky gutters, clogged down spouts, or ugly aluminum siding that does not belong on a craftsman style bungalow. -So far so good on the impossibly persistent leak that we have been dealing with for 2 years, and we have had a couple good rains since they last came out to repair the step flashing that got cut back in the last phase of work. Will definitely hire again for future work.

Mike was very professional, punctual and knowledgable. He did not try to talk me into a new roof. He explained that the membrane itself was in good condition, but that the edges in several places needed patching and sealing. Most refreshing of all was that he understood that I was capable enough that I could easily do the patching myself. He even talked me through the process and gave product recommendations. I was so impressed that I will definitely be going back to EBS when the time comes to replace the entire roof.

After the big hailstorm some months ago, I wondered whether my roof was affected. I called my insurance company and to my surprise, was told I needed new roofs, gutters, everything, and that my insurance covered it. I talked to Mike Grossman and was impressed by his knowledgeability, and hired Exterior Building Solutions to fix the roof. When I discovered that the roofers had left my driveway covered with nails, I called, and someone was dispatched almost immediately to clean them up. (He did a terrific job, cleaning up the floor of my garage in the process). This made me think more of the company; problems come up, but how a company deals with it tells you whether or not they're a quality outfit. (Some companies try to make it your fault; Exterior Building Solutions responded rapidly and pleasantly). I can't really tell if they did a good job, I don't know enough about roofs to judge it. But it looks fine. My only problem with them is that the roof and gutters were finished on July 5th, while the fascia and shutters were not completed until September 21st. (The insurance agent kept asking me for documentation, and I had to keep telling her the job was jot yet finished.)

I made a call to get an estimate to have some tuckpointing done on my home. I left a message and someone called me back and said they would do an estimate and send it to me. I never received an estimate and had someone else do the work. An update: The company's version is not true. I am in the insurance business and I tell customers to get estimates for damaged parts of their house all the time, and just last week someone provided me an estimate from this company. Also, I have no need to make something up and give this company an F. So people just pick a company on here, without having any contact with them, write a review and lie? I doubt it. Furthermore, I have other companies who were able to come by and give me an estimate. See my other reviews. I rather have companies that would give me an estimate.

They did a good job, and they were very responsive. The price was also very reasonable. They were a little late getting started with the service, but once they got started they finished it in 48 hours. I have gone to their office before, and they are very professional. I have recommended them to others, and they have not had any problems with them.

I waited for the estimate but I also realized they were probably busy due to the large hail storm my area had experienced. The week Dave was supposed to drop off the estimate came and there was no estimate sent. I waited until 06/04 and called the company. The receptionist gave me Dave's cell phone number to call. I called Dave and he was very apologetic. He indicated that he didn't have my paperwork in front of him as he was driving and asked if it would be alright to call me later that evening with the numbers. I said yes that would be fine. It is 06/06 and I have still not heard from Dave. Needless to say I have lost my confidence in the company due to Dave's lack of follow through. I will not be doing business with this company.

After a big storm I noticed water on the floor of our kitchen at the back door and some water near the ceiling. Anthony from EBS was able to come out a few days later, immediately saw what the problem was and made the repair from materials on his truck. All we needed was some caulk and a little tuck-pointing. Although we have yet to get any significant rain to test the work, I'm sure that we won't see water again by the kitchen door. This is the third time we have used EBS for various needs, from new roof to cornice repair, and I won't hesitate to call or recommend them again.

We got three estimate and they give us the best presentation explaining all our options and the process involved to get the job done. Price wise they where about the same as the other estimates for similar types of work and materials. once we signed the contract and put down our deposit they did the work that week in about 3 days. They did all that was called for in the contact and did a good job. I was home for two of the three days so I was able to see most of that was done. Overall it looks very good. Only one or two minor issues. Clean up although good overall was not 100% and a few plants where damaged during the process. Two lengths of drip edge where left behind and although I called them about it a week later no one has come to get them.

They showed up on time and i was introduced to the job foreman. The workers got to work. Quickly they were kind enough to keep a path clear and hail free so i could get my dog out when needed for bathroom tips. The roof looks great. It was done in one day. The clean up was excellent.

THEY PUT THE ROOF ON SEPTEMBER 28,2011. A COUPLE WEEKS LATER THE ROOF LEAKED DURING THE RAIN. THEY FOUND THAT WHERE THEY HAD PUT FLASHING AROUND THE SOLAR PANELS ON THE ROOF, THEY SHOULD HAVE MOVED THE PANELS AND PUT NEW ROOF UNDER THE PANELS AS IT WAS ORIGINALLY DONE. BILL, THE PRODUCTION MANAGER, TOLD ME THAT A CREW WOULD BE OUT THE NEXT MORNING. THEY NEVER SHOWED UP. AT ABOUT NOON I CALLED BILL AND HE SAID THEY WERE RUNNING LATE AND WOULD BE THERE . ABOUT 3:00PM BILL SHOWS UP BY HIMSELF WITHOUT THE TOOLS AND ANY HELP THAT HE NEEDED TO DO THE JOB. THEY WERE PREDICTING MORE RAIN SO I LOANED HIM MY TOOLS AND ALSO GOT ON THE ROOF AND HELPED HIM MOVE THE PANEL. WHEN BILL REMOVED SOME OF THE NEW SHINGLES THAT THEY HAD JUST INSTALLED HE FOUND A HOLE IN THE PLYWOOD ABOUT 6 INCHES IN DIAMETER THAT THEY HAD SHINGLED OVER WITHOUT REPLACING THE WOOD. UNDER FURTHER INSPECTION I FOUND THAT WHEN THEY INSTALLED THE NEW RIDGE VENT THEY ONLY CUT ONE SIDE, SO WE ONLY HAD HALF THE VENTILATION. WEEKS LATER THEY FINALLY REDID THE RIDGE VENT PROPERLY. WEEKS AFTER THAT THEY SENT 2 GUYS TO REPAIR THE OTHER SOLAR PANEL. AFTER THEY GOT DONE, THE PANELS WERE UNABLE TO BE USED. A FEW WEEKS LATER, I CALLED LEO, THE OWNER, AND TOLD HIM THAT WE NEEDED TO TALK. HE AND BILL CAME TO MY HOUSE AND THEY AGREED TO REPAIR THE TWO SOLAR PANELS AND REPAINT ONE ROOM WHERE THE ROOF LEAKED. THEY STARTED THIS PROJECT SEPTEMBER 28, 2011 AND FINALLY FINISHED JANUARY 29, 2012. THIS WAS THE MOST UNPROFESSIONAL COMPANY THAT I HAVE EVER DEALT WITH.

This is one of the most poorly run businesses that I have ever dealt with. Co-owner Leo is completely unprofessional and untrustworthy. Absentee "Superintendent" Bill is absolutely incompetent and has zero integrity. EBS sent an estimator to our home to bid the job. We followed up with him a number of times before deciding to go with them. Despite the fact that we had gone over the contract and agreed upon the work to be done, EBS suddenly disappeared and we didn't hear anything from them for over two weeks. When we called to find out the status of our job, we were told that the estimator no longer worked for them and that Co-owner Leo would come over to go back over the contract. Leo had no idea what his estimator had even agreed to. Not surprisingly, his roofer showed up unannounced a few days later to do the roof. Fortunately we were home. The roofer had no idea what had been agreed to be done. To make it even more of a cluster f, not one of his crew spoke English. This despite the fact that we had specifically told Leo that we were not willing to have a situation like that occur. The one day roofing job took two days because they didn't have the proper materials. Then we got to deal with Marty, the facia and gutter guy. He didnt' show up on the same day (as we had been told by Leo), but instead showed up a few days later with his crew. Again, without even bothering to give us a courtesy call. Guess what? Marty didn't have enough materials either because he didn't have a clue what he was supposed to be doing. Super Bill was, as always, not around. However, every time he was reached by phone, he told one lie after another to either me or the contractor while I was standing there. These guys are bad news.

The estimator came out; looked at the problems; told us the solutions and gave us bids. Then sent the workers out two days later. As I said everything and everyone was very professional and worked quickly

They inspected the roof on my rental property and sent me a written report. It was an open property and they also had a 5% for Angie's List members. They were responsive and professional. They came on time and it was a good price for me. They also repair roofs and I will use them in the future, too.

This is a difficult review to write. Leo was extremely responsive to my initial contact, we set an appt. time, and he & a colleague came out.they were extremely thorough, spent quite a bit of time on the roof,and outlined a quote at that time. However, when the work began there were problems. The subcontractor was having crew difficulties,people not showing up or quitting. The job was supposed to take 2 days but lasted 6. On Saturday, we had to phone the office answering service because the crew was not here by noon, altho we were told they would be here by 9. Sunday was clean up day. I will say the subcontractor and his son, who were faithfully here, worked very hard. One evening they were trying to make up time and were will still working after dark. I went out to ask them to come down, both for their safety and also I wondered as to the quality they could provide after dark. I did not like how the premises were left each day- there were usually cups and plastic bottles tossed on the driveway and lawn. The subcontractor brought his family to clean up on Sunday- they tried to be very meticulous and did spend quite a bit of time. My final bill arrived today. I was told by a supervisor perhaps? that I would receive the lien papers( they did come with the bill) and that the job would be inspected( it wasn't). All this being said, the difficult part is that i could not get anyone else to come bid the job. I contacted only companies that are repeatedly very highly rated on angle's list. 2 called but never came out, the 3rd finally did come out after a few calls on my part. Both bids were similar. If there is a bad economy, you certainly can't tell it in the roofing industry! The initial up front that Leo handled was outstanding, the follow through not as well done. I don't think I would use them again,but from my experience I don't know who I would. Perhaps in this industry, angie's list is not the best referral source.

Leo, the co-owner, was very thorough. Actual work performed took longer than anticipated. A few minor issues were corrected promptly by crew supervisor. Leo was helpful in ensuring satisfaction. I would recommend to a friend.

Had a little problem getting a response to a request for a bid. Found out later it was due to employee not following up. Co-Owner Anthony Grossman got back with me by phone. Came out and gave me estimate for the above work. Also discussed some other issues and he was honest enough to tell me that other work really wasn't needed. Being on a limited income I appreciated that advice. My problem started with storm damage from a tree planted too close to an addition on the back of the house. As the tree grew it branched out and become much too close. Consequently when storm came it batted against and damaged the gutter along this addition. Also one of the branches overhanging the addition did damage to the roof shingles. Rubbed them down. And part of the soffit on the edge just disappeared. Never could find it. Anthony replaced the whole gutter with a seamless one. (Old gutter was in three separate pieces.) Seamless looked so much better. This was done quickly, so much so that one day I came home and it was done! Anthony then came out later on himself and finished up the roof shingle replacement. Matched the old shingles very nicely. Was a hot day and he did a great job. He also replaced the soffit with material I had on hand. All old gutter and shingles were cleaned up and taken away. Nice clean up job. Also received a One Year Warranty on workmanship. Thanks Anthony for taking the time to follow up and get this work done for me!

We had leaks in our roof which we couldn't figure out. They came and diagnosed the problems and fixed them. We were pleased with their expertise.

We had an extremely positive experience. We called EBS at first thinking we needed a repair. Anthony was prepared to repair the roof, but was candid that our roof was of terrible quality and we were just sticking our finger in a crack in the dam. Anthony gave an incredibly competitive bid, and was very patient with all of our questions. In fact, even knowing I was seeking other bids, Anthony answered my phone call every time I had a question about someone else's bid. In the end, we hired EBS, which was neither the cheapest nor the most expensive. But Anthony spotted things the other guys overlooked or wanted to charge extra for. When the day arrived, the crew, led by foreman Jose, was professional, courteous, neat and friendly. They came back the next day to clean up (a Saturday of a holiday weekend), and then Jose returned one week later to put a few finishing touches on the project. Anthony came out on a Saturday once again to inspect the work for himself - again, the attention to detail is impressive. We didn't expect to have to replace our roof any time soon, but our experience with EBS made it easy. We have already personally recommended EBS to other clients.

They are done with the roof and that went great. It has been very easy to work with them on timing (they came two weeks earlier than expected and called a day ahead to let us know) and other arrangements. We are very pleased. Everyone has been very nice and professional.