
Exterior Building Solutions
About us
45 employees. Cost is determined by the job. No service fees. No travel charges. May contact through email or call office # (314-729-7663). Please provide a phone number in your email so we may contact you to arrange a convenient time to meet. We recycle old construction materials. Additional phone number - (314) 537-5283. Additional fax - (314) 729-7653, Additional contact name - Leo J Knese. Additional DBA - Knese Enterprises LLC. Award winning.
Business highlights
Services we offer
Brick, Energy Star Rated Roofs, Fascia, Flat Roofs, Inspections, Modified Bitumen Roofs, Residential & Commercial Shingle, Seamless Gutter, Siding (including installation of James Hardie products), Soffit, Stone, TPO Roofs, Tuck Pointing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
8% | ||
3% | ||
4% | ||
1% |
"Thank you for your nice comments. We always strive to provide the level of service that you and all our clients expect. Thank you for your business. We greatly appreciate it. Leo Knese CEO"
"EBS was contracted to do some small repairs to this property. When the client informed of us his closing date, we pushed them to the top of the schedule to make sure everything was completed before closing. The siding that was left on the property was new material that was not needed, it was left so that it could be used for any future repairs needed on the house. The tuck pointing was not fully completed yet as the crew performed some extra work as a courtesy and needed to wait for some adhesive to dry before coming back to wrap it all the way up. EBS strives for customer service but unfortunately none of these issues were brought to our attention until after the job was completed and the customer received the invoice. We would have happily sent a manager out to correct these issues had we known they were going on. After informing the customer that the job was completed in accordance with the contract, and we felt we were due the full amount, this review was posted. We have since been authorized to perform more work on this property."
"I apologize to this client. This is certainly not how we train our crews to leave a clients property when we have completed their work. We will counsel this crew and foreman to insure this does not happen again. We truly appreciate your business as well as your feedback here. Leo Knese"
"I apologize for your experience. It is always our goal to make every client happy with our work. We obviously fell short here and have counselled our crews in regards to this work. Leo Knese CEO"
"There is no excuse for our technician not returning [Member Name Removed] clients call and for this I apologize. This technician has been terminated after receiving several complaints regarding his conduct and not responding to counselling. Leo Knese CEO"
On the fascia, they spent the extra time to deliver great craftmanship for a very complex front fascia build.
EBS also did our roof 3 years ago and did a fantastic job on that so they are our go-to choice for exterior work.
"We apologize for that hiccup but are glad you are happy with the end result. We appreciate your business and your comments."
"Thank you for your business and your kind words. It was a busy summer so waiting times were a little longer than normal. We appreciate your patience."
Rich was my contact for the actual work, and he did a great job keeping in touch as we waited out rain to work on the roof. I gave them a B because after the project was done, we had two slight leaks (tiny) around our vents, (which Rich and EBS came out to fix the morning after I texted them, multiple times) and the workers didn't reattach the power line to my house in a secure way when they left on the day of the replacement. When I told Rich this part about the power line, he came by and had that fixed within a half hour, which I very much appreciated. The leak was due to the workers cutting the shingles too close to the vent to make it look nice, and when they figured out the problem, they replaced those shingles and offered to clean and repaint the ceiling.
So the B was due to a couple of mistakes, (grades as good, not excellent) but I do want to note that they were VERY responsive, professional, and came out multiple times to make sure the repair was done correctly. Whenever I texted or called, they always responded very promptly, which I appreciate.
In my book, no one can be perfect, but if you are willing to take responsibility for your mistakes and fix them, then I'll work with you. I would work with EBS again because I know they will be professional, do good work, and will readily fix any mistakes they might make. You can't ask for much more than that.
"Thank you for understanding that while we strive to never have an issue with the work we do, sometimes things just happen. As you detailed we always stand behind our work. We appreciate your review and your business."
From the original patch job we paid for in 2013, it appears that only 2 new chimney caps were installed, with another left untouched.
From the roofing installation, it appears that the TPO (a white plastic, pool-liner-like material) was not properly installed over the edge of the walls of my house, so that water could be blown in from the side during stormy weather.
The tuck-pointing was sloppy, with mortar caked on to the exterior of the brick, providing plenty of surface area for ice to cling to in the winter.
They sent out a very chatty, and seemingly honest man to do the initial fix (it leaked again) and followup repair. He is supposedly the inspector, but he also seems to do the fixes, so who inspects his work? They also send him out alone to climb up a 40 foot ladder onto the roof, which seems reckless (or cheap) to me. The leak has now occured a 3rd time, and the same man was sent out to deal with it. Is it fixed? I have no idea; I guess I'll wait until it rains really hard.
My initial call into EBS this year to address the leak was around May 9th or 10th, and the repair man/inspector came out on May 11 for the first time. When my roof leaked a second time the next week, I called the managage ("Rich") and insisted that not only should the leak be taken care of, but a second, thorough inspection was to be performed to verify all the work I paid for was actually done and up to spec. That phone call was on Saturday, May 16, and he returned my call that Monday to schedule the second repair and promise that he would dig up all paperwork regarding my house and fully address all short-comings of the actual work.
I have yet to be notified when the chimney cap will be taken care of. In fact, I've never recieved a phone call, email, or physical piece of mail that wasn't prompted by me calling them first, unless it was to get me to sign something or pay them.
At this point, I will be hiring an independent building inspector to make sure that what I paid over $10,000 for was actually done to spec.
"EBS did in fact replace the mortar cap on this members home. There are 5 chimneys on the home, they hired us to replace the mortar cap on 3 on them and repair a 4th. There was no work to be done on the 5th and that is the one they have mentioned here. We did however go back and replace the cap on the 5th chimney after they contacted us and did so without charging the client. The leak they are having is not from the roof we installed or any other work we have done there. The gutter on their home is in need of replacement and is leaking. The tuck pointing behind the gutter is in poor shape and therefore the water is coming in there. EBS has done everything we were contracted to do and then some. I did not respond to this report until I had all the facts. I'm sorry this client is having issues but they are not the result of any work we have performed or were supposed to have performed."
Instead of prolonging the job, EBS called in additional workers and was able to remove and replace in one day.
After the job was completed, an inspection was completed. During the inspection, it was noted that tuck pointing was needed. The additional services were completed in the same professional manner at no additional cost!
We will definately call EBS when our own roof needs to be replaced.
After receiving my deposit, the work was completed about a week later (which i did not need to be present for). My only suggestion is that they should call the day ahead to notify you. They cleaned up everything and the work done exactly as they said it would.
Licensing
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