Edelen Door & Window

Adre showed up on time and ready to go. He had the needed parts on his truck and was able to replace the springs on both doors plus do the maintenance and adjustment in less than 2 hours. My doors are so smooth and quiet now! All this for a great price also. I wish all service techs were like Andre from Edelen Door!

No problem. Salesman and installer were very nice and helpful

The spring on my garage door broke on 12/6, luckily I was able to get the door open and my car out so I could get to work on time. I started calling for estimates for a new door and opener. I was going to replace both in the spring of next year but this moved it forward in the planning. I got 2 quotes, 1 was right in my budget but they wouldn't do the extra trim work around my garage door opening, the other quote was ~$700 over my budget but it did include the extra trim work. Both were projecting to be at least 2 weeks out for installation. I decided I needed at least 1 more quote. My mom said in passing that she used Edelen when she got her door replaced several years ago, so I called for a quote. John N. met me at my house on 12/11, came in just below my budget (including the extra trim work) and could get everything installed on 12/13. I was so happily surprised, I couldn't believe the difference between companies. The Edelen installers showed up on time (a little early actually) and everything was done and they were gone in 3 hours, as promised. I made the best choice in door, opener and more importantly company to work with. I recommend this company for garage door and opener work.

Installation went fine. After about 6 months a couple strips fell off the door. I called them and they came out and repaired them. Then about 2 years after the installation the storm door began to pull away from the door frame. The door was not abused. It is a basement door that can go weeks without being opened. Also I am a senior citizen with only my wife and I living her. In addition the door when opened sometimes would not close. They came out to repair it but now charged me $80 to repair it. They did not install it the first time properly as the new installation was completely different. Now the strips are falling off again.

The spring was obviously broken. The service technician 'DC' was very professional, on-time, courteous, performed work as expected. And 'DC' went Above and Beyond in Explaining what was needed recommended and how much things would cost. It became obvious there was more going on with our door than what we saw on the surface. We are very happy with the results and we would recommend this company. We didn't feel like we were up sold anything even though our repair required more work than what we initially thought. The price was very fair, and the work was done in a professional Workman like manner to our greatest satisfaction. Thank you Edelen Door and Window for the exceptional service.

They did a very good job. They were clean and careful.

Extremely well

followed through, arrived on time with needed parts

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Excellent.

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JD (the tech) was on-time and very professional. He diagnosed and repaired the problem which was a faulty switch. In addition to addressing the immediate problem, he performed other service items which has greatly improved the opener'd performance.

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They did a great job

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Wonderful company from the salesman to the gentleman who installed the door. I was a bit worried since it was a 50 year old door on a cement frame, but the end result is fabulous. I definately would recommend them.

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Installer arrived on time and did a great job installing our new garage door.  Our old garage door was 40 years old and was starting to fall apart.  The install went quickly even though it was not a standard install (low ceiling in parts of the garage).  Now with the new install we have a very nice and very quiet garage door.

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