Dielman Moving & Storage

Dielman destroyed over $$5000 worth of my furniture . Charles, the owner glued a mirror together and never Contacted me regarding the damage. He avoided my calls and then had an alleged consultant contact. Me after I gave an honest review and sent pictures of the damaged items. I was sent a bogus email from the contact person who accused me of not responding. Our first point of contact was via phone . If they were earnest in wanting to rectify the situation, my number has not changed. I suspect their positive reviews are bogus.

showed up with no notice and outside of the promised time frame. they worked slowly and took three hours to move 10 pieces of furniture. granted, there were some stairs, but they even had help from my partner so it shouldn’t have taken that long. damaged our furniture and just dropped it wherever in the apartment. charged $800 and then when i left a negative review on google, the owner called me and berated me then responded to my google review in the most childish, embarrassing way. they do not take responsibility for their actions so beware of them and the wrath of charles price, who is a complete jerk. save your money here and use two men and a truck instead.

Impressive, personal customer service, prompt and courteous. Charles and his team of experts really shined on a day when rain was forecast. For many families, moving is stressful. But, this company went out of its way to make things as easy as possible. The owner himself actually showed up for awhile to help the guys pack things up just to beat the rain. It was incredible. And, the price was more than fair. Every member of the squad was so friendly, and they expertly reassembled a dining room table that would be puzzling to most. My added trip of emptying a storage locker was a breeze. 20 minutes after completion, the rains started. Dielman Moving saved my day.

These guys did an outstanding job with an extremely difficult move. We had a couple of large heavy pieces of furniture to move from the basement to the third floor. They had to navigate around extremely tight turns on the stairs. They accomplished the move without damaging the walls or furniture. They were very professional friendly and competent. Highly recommend them for any moving job.

The packing seemed to go well. The next day, however, the movers didn't arrive until almost ten o'clock. Then it took almost six hours to unload. By the time they arrived at the new place, they were hungry and tired. Around 6:00 a couple of the men almost dropped a couch. I told them to leave and come back when they weren't so tired. They returned Monday. When I went back to my old house, I found lights and a ceiling fan on and an upstairs window wide open. The estimator agreed that it should not have taken so long to unload my house. He also added that the men were tired from a very busy week. Maybe overscheduled???

Got 3 bids. Dielman was the only one to bid 3 trucks and 6 men. We needed them all for the one-day move. Very satisfied. Good team. Would use them again.

Do NOT hire this company! Owner and manager are both terrible and customer service, ethics and honesty are not their values. They quoted me a price to move out of town. When the day came, they sprung on me that there was going to be an additional charge for using a credit card that was never discussed or disclosed even asking them specifically if there were any hidden costs. They help my job of loading the truck up by over 2.5 hours while the workers QUIT working and waited to get approval from their boss who absolutely REFUSED to speak with me. I've never experienced anything like this. I ended up trying to reach the owner, which took forever, and he was not apologetic, resolved my issue, but was rude as could be. They were ill equip to handle an out of town move and should never have taken the job.

Please see above statement.

They went above and beyond and helped make my move effortless.

unknown

Erica was excellent.  She coordinated the move and was the person in charge of packing for 2 days.  Very efficient. Additional packers were great.  Movers were great.  Hard workers.

Chose Dielman's because they guaranteed a 2-day move.  Movers were timely. Had a crew of 7 men with two trucks.
Weather was a disaster in the second half of the day, with 5 inches of snow. Unable to get trucks up steep driveway, but the team persevered and worked until it was done. No complaining. Ended up costing more than estimated due to weather. However, nothing was broken and they returned a week later to finish moving outdoor furniture that we could not get the first time.

The scheduling of the estimate went well. Jeremy was punctual, seemed knowledgeable, professional and personable. After obtaining multiple bids we elected to go with Dielman as we had heard good things from a colleague who had recently used them as well. We decided to also hire them to do the packing. For the day of the packing we asked if starting at 10 am would be problematic as we would not be available until that hour and were told that it wouldn't be. Three packers came that day on time, but I guess there was either more for them to do than they anticipated or they were just not very efficient. They left at 5 pm without having finished a substantial portion of the packing, but promised to come by early the next morning prior to the movers getting to the house to finish. As it turns out the movers arrived on time as scheduled, but the packers did not.It took several hours to get even just one packer as apparently several people had called in sick that day. In the end we had two packers, the 4 movers, Jeremy, who came to help, and ourselves madly trying to finish the packing. As a consequence boxes were poorly labelled. The movers themselves were terrific. They were very helpful and really tried to reduce the stress around the situation as much as they could. The final price was substantially more than the initial bid because of the man hours it took to complete the packing.
In the end it was really a tale of two very different experiences. We loved the quality of the work of the movers, but the packing left a whole lot to be desired. In the end there were two small items that were broken and were repaired. I would consider using the movers again, but would never consider ever allow the company to do the packing.

The experience was HORRIBLE!!! I haven't experienced such unprofessionalism in quite some time. The movers arrived hours late, the movers arrived at the wrong location, the movers were rude and had no explanation for being late, the dispatcher could not be reached despite numerous phone calls. To top it off, I paid more than 50% of the cost of the move in advance. I would NEVER recommend Dielman to anyone. I got the impression they were all completely incompetent.

The entire crew was professional, careful, and worked incredibly hard to get everything done in one day. Steve is a terrific guy who managed his team very well and they did everything I asked and more. I would use them again and recommend them to anyone who asks. Their prices are incredibly reasonable and I did my comparison shopping. If you are going to use a moving company here in the St. Louis area, use Dielman Moving and Storage.

This is my first negative comment page ever, so pretty easy going with things like this. Overall the people who moved my home were professional, and punctual, there seemed to be some confusion between the corporate office and what was supposed to be done at the moving location. Many calls back to "Steve" and Charles" back at the office. So they guys who moved worked hard, it just appears to be a issue of those running the company, they have been around a while. I would tend to think this is a new management team or new ownership, but a complete disappointment.

Everything went well and would hire them again.

They did an awesome job. Everything they promised, they dd. They cane in under what they bid for the job. I would use them again in the future.

kenThe move was a difficult and long, but was handle with courtesy, skills and professionalism. The problem was our sofa and piano could not make it to the 2nd floor, some of the other furniture had to ta They did was great patience and

Excellent service from the initial estimate through the final delivery. All the guys were uniformed, very professional and hustled without rushing.

They are very good and their price was very fair. I thought that they moved me in very quickly and nothing was damaged.

Great job. All items were carefully packed and moved. Had just got hardwood floors refinished and they were extra careful in moving things in - put pads over all areas they walked on. The guys were great - truck was full and feel job was done quickly and efficiently.

They arrived on time, reviewed all that was being moved, then went right to work. They finished the move in a very timely fashion.

There was nothing grossly wrong and they handled my furniture the way I would have expected. I will consider them again in the future.

I grossly underestimated what I needed as far as moving assistance. When the first truck filled up, Jeff at Dielman was very quick in being able to provide another truck. All of the movers were very professional and great to deal with. I'd definitely recommend them.