DAWSON-DODD HEATING & COOLING

Terrible, heating and cooling system never fully functioned.

Woke to find basement floor wet and furnace not working = boiler leaking right over pilot light. And just after a good-sized snow and cold snap. We've had a service contract with them and their predecessor for a long time. My 7.30 a.m. call was returned within 20 minutes, and I had someone onsite within another hour. He brought two small space heaters and determined what was wrong; had another employee verify his assessment. Yes, new boiler. These days they, like many things, are in short supply. In the meanwhile, they brought another two large freestanding space heaters to prevent pipes from freezing. Lots of explanation and updates as the search went on. The new boiler was in a week later, even working on Saturday to get things done - and they cleaned up after themselves. Not cheap, but reliable and honest. Good stuff.

I contracted with Dawson-Dodd to install new ductwork for my unico A/C system and paid 1/2 the cost up front ($4500). They never performed the work. I emailed Patrick Dodd repeatedly over the next 6 months, who generally responded that his installer quit, or that he hurt his knee, or some other excuse, but Dawson Dodd would be out to do the job in the next couple weeks. It has been 2 years and I have never seen or heard from them. I am out $4500. After 2 years I hired another HVAC company to do the work. If you look at the BBB website you can see that they have a number of complaints against them over the last 3 years, and another Angies List reviewer has had the same experience I had. STAY AWAY FROM DAWSON-DODD!

Very badly! The job was never completed even though it was paid in full. It took over a year to finally decide they were not going to complete the work. I had to hire another contractor to finish the job. I had used Dawson-Dodd in prior years; in fact they installed my original a/c system so I trusted them, but should not have because they did not complete the work.

Bob from Dawson Dodd was really fantastic. I found him to be incredibly thorough in assessing the issue and in ensuring that everything was resolved to our satisfaction. Very happy with the work and their responsiveness.

We have used Dawson Dodd Heating and Cooling for years. They are always responsive and take extraordinary care to keep our house clean while they work, even putting on covers over their shoes when they come in the house. We have a service agreement with them, so they clean our equipment and check for issues twice a year for NO ADDITIONAL CHARGE. We also get same day service - a real bonus last winter when our heating system stopped working. These guys are THE BEST!!

I called Dawson Dodd, and spoke to John who promised he would someone out to take a look at the system in just a few hours. They were very prompt, and clean. The mechanic, Ben, explained the repair to us, gave us an estimate, and then did the work. They were very quick, and we now have heat in the property for a very reasonable fee. We were very happy with their service, their Ben, and the outcome.

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WE'VE USED THIS SERVICE FOR A NUMBER OF YEARS. THEY KEEP THE FURNACE AND AIR CONDITIONER IN GOOD REPAIR. REPAIRMEN ARE KNOWLEDGEABLE, PROFESSIONAL, AND PROMPT.

QUICK RESPONSE AND IN AND OUT.