COMPUTER PROBLEM BUSTERS

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Please see previous paragraph as to what was done from start to finish. This is a continuation of an earlier review of Computer Problem Busters. Overall, it went well.

Please read above. Overall, not a good experience.

My computer started giving me trouble, running very slowly and doing strange things that indicated to me that there was something wrong. Before we could get mine fixed, my husband's computer began giving him trouble. We took both computers into this company and they took all our files off the computers and put them on their server. They then did a search for the problem. Our computers were brought to our house and hooked up by one of the people from the company. My husband could tell immediately that his was working good. However, I continued to have problems with mine. The computer company had me take the computer, the monitor, the key board, and the mouse back in so they could eliminate each part and find out what was not working right. They could not find anything wrong and we picked it up and they suggested changing the keyboard and mouse in case it was incompatible. My computer still didn't work right and we took it in again. The computer company called and said they had found a problem with the mother board and suggested I buy a new computer. They also said that since I had paid to repair this computer and they were unable to do that, that we should buy the computer and bring it to them. They installed all my files from their server that they still had from my old computer and set the computer up so that it was just about ready to do everything I had on my old computer. They did this at no additional charge.
I found them to be friendly, helpful, and professional at all times. I know that if I have any problem with my computer, I can call them and get some help. What they told me is that I could call 100 times and they will still help me. That's terrific.,

When I suspected that my laptop had a virus I called Computer Problem Busters. They explained what they would do and how much they would charge. I took the computer in one day and picked up the computer the next day. They fixed the problem and recommended new virus scan software since the software I had did not block the virus. I had them install the new virus scan software. It is now six months later and I have had no other problems with the laptop. I thought their service charge was a little expensive but that may be unfair on my part, since I have nothing to compare it to. They did explain the charges to me before they did the work and the bill was as they stated on the phone.

One was not worth repairing and they told me. The other one had data on the hard drive. They would've charged me $610 to retrieve it. It was my daughter's laptop. I paid their $65 examination fee to check the laptop. I took it back and recovered the data on the hard drive myself. I think well of them considering what their business arrangement is and what I asked them to do, but certainly not on price considering that I did $610 worth of work for under $100. That price for data recovery is competitive with other shops. It would have been a lot more if they had to send the drive away to be taken apart. Fortunately, that wasn't the case. I felt challenged and I called a friend who knew how to do it. He advised me on which software to use and that's what I did.

COMPUTER PROBLEM BUSTERS were good but they were expensive. I liked everything except the price. They got the work done in a timely fashion. They fixed the problem

We were referred to them by CompuSmile (though we'd also seen on Angie's list.) We had to take computer in but they had it done in a couple of days. It was expensive, but then we did have to replace the hard drive. Dell phone support had said it didn't need replacing, but then the computer kept crashing after we'd followed their instructions

They were professional and responsive. They did a good job and the computer is working fine now.

I was having multiple computer problems--booting the computer, pop ups, disabling McAfee, keys sticking. I looked at Angie's List and the BBB and based on reports, took my computer to this company. The man at the company asked very detailed questions about the problems and logged in to the computer to see what I was talking about. The agreement was very detailed. I recieved a call within two days about what needed to be done to repair the computer. I was given options and costs. There was also a need to contact Dell for a replacement and they offered to do this. There was a problem with Dell delivering the keyboard and they called to let me know. But within a day there was another call that the part was in and the computer ready to be picked up. Within 4 days, I had my computer back. They also offered to come and take care of establishing my DSL and installing the printer.

I live in Chicago, but my son attends college in St. Louis. He called me to tell me that his lap top was acting up, so I checked out Angie's List and found Computer Problem Busters. He dropped his lap top off and they said it would be $65 to run some diagnostics. Later that day, they were able to determine that both the hard drive and optical drive were failing. I was told that while they could install new parts, they did not recommend it and gave me some very valid reasons why. Not only did these guys walk away from what could've been a $500 + job for them, the guy that we were working with helped steer me towards a deal on a new lap top he had just seen and they don't even sell lap tops. He was just being nice! (Shocking in this day and age, I know.)

This company was recommended to us by another vendor from Angie's List. We took the tower to Computer Problem Busters. They got back to us with their evaluation within hours. They performed the work very quickly and gave us suggestions as too which firewall program to use in the future. We will consult with them on any future problems and would highly recommend their services.

I took the old drive to Computer Problem Busters. Within a few hours they called to say that they had recovered the data and they placed it back on my computer the next day.

We were very pleased especially with the cost. The diagnostic test cost $69 which they deduct from the repair if you choose to have it repaired. They were extremely professional. I am very happy to have my computer back and the whole experience was great. I am not very computer savvy and not very familiar with computer terms but they never made me feel stupid.

My computer just shut down while I was working. I had no idea what the problem was. Compusmile referred me to this company, advising that Computer Problem Busters could probably diagnose and repair the problem more quickly and at a lower cost. Computer Problem Busters was able to diagnose and repair the problem very quickly. I dropped my computer off at 6:30pm and it was repaired by 11am the following morning. I appreciated the professional manner of the staff. They were quick to call with the diagnosis, informative about the expense of the repair, and prompt in making the repair.

The operating system would not load. I called and was told to bring my CPU in any time. I did so and was greeted immediately. My computer was connected on a test bench and the problem noted. I was told that there was a standard $65.00 charge for a diagnostic, but that charge would be applied to any work that I agreed to have done. Early the next day I received a call that the hard drive had failed. I agreed to have them replace the hard drive and was told to bring in my software distribution Cd's. I had my computer the next day working perfectly.

I called and was told to bring my laptop in at any time. I was helped within a few minutes of arriving, and left my computer there to be checked. I did have lots of viruses, so they suggested I replace the hard drive and install new anti-virus software. I had my computer back the next day. When I had questions a few days later, they listened patiently on the phone and offered to look at the computer again in their shop. I brought it in again and was helped immediately. They were able to clear up my problem right away and explain it to me (at no charge). I will definitely use them again if I have another problem with my computer.