COMPLETE COMFORT HEATING & COOLING

See above.

July 30, 2009 I hired Complete Comfort to find out why the upstairs of my house would not stay cool. Jim Enright (owner) came out looked around and said he could fix it for $1000.00 by increasing the vents. I thought this was very unusual to give a quote without further investigation, numbers, measuring, etc, but knowing that he was the owner of the company I trusted that he knew what he was doing. Approximately four days later on Wednesday June 24, 2009 Jim and his son arrived to complete the work. They did not have the proper tools with them to even take off the cover of the air conditioner, so I lent them my tools. Once they had removed the front, Jim told me that what he had thought was the problem was not actually what was wrong. He also stated that this was good because it was too hot to get into the attic to do the work as he had originaly stated need to be done. The solution that they offered was to cut a hole in the unit to allow more air and to clean the motor. Jim then left leaving his son in charge to do the work, without going over the new estimated cost, even when I asked him about it. About 30 minutes later his son came down to report that after cleaning the motor it was no longer working. He reported that they would now have to replace the motor and he left. The office called about an hour later and said that they could not find a motor and that one had to be ordered (remember it was working before they got there). The office called back later and said that it would be a day or two before they could get one in (Thursday or Friday). The temperature got up to 106 degrees upstairs where we all sleep including my 1 and 2 year old. When I went upstairs after they had left, I found that they left the cover off of the AC unit, left the attic door off, and had spilt my 135 piece socket set, and left it, for me to put back together. On Friday June 26, 2009, I had not yet received a call from anyone at Complete Comfort nor had they returned my numerous calls. The upstairs of our home including all of our bedrooms were not livable due to the excessive heat, which was also impacting the remainder of our house. I had told Jim in my last phone messages that I was going to call the Better Business Bureau and report my dissatisfaction with the service or lack of service provided. Finally on Monday June 29, 2009, the office called and said the new motor came in over the weekend. (Why did they not come out on Saturday to fix what they had broken)? On Monday, the motor was finally replaced and returned to the condition it had been when Complete Comfort first came to complete the needed work. We were without AC for 5 days with little to no contact with the company. At this time, I had decided I would not contact the Better Business Bureau. Two weeks later, I received our credit card statement. Complete Comfort had charged our credit card $500 without permission. We never received an invoice following the work.

They seem trustworthy and dependable.

Complete comfort has moved and reworked the duct work of both furnaces when we finished our basement. They are always so prompt and we are always satisfied with their service. The have re-zoned our first floor and it has made a huge difference in our comfort.