
Clayton Computer by The FantasTechs
About us
Clayton Computer, by The FantasTechs, is a locally owned and operated firm of Technology Super Heroes! We cover all technology needs from virus removals and hardware repairs to managed services, as well as full technology department management and administration. We work with: Schools Businesses Residential We are better than the Geeks! Call us for a more personal experience with a local, family-owned company that has a vested interest in your satisfaction! Thanks, Rob Corley
Business highlights
Services we offer
Computer repair, Mac, PC, Windows, computer sales, data backup, data recovery, educational technology, instructional technology, network administration, school technology, service, software installation, technology consulting, technology management, technology support, virus removal
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
74% | ||
9% | ||
12% | ||
3% | ||
3% |
The problem did not recur, so I surmise it was either 1 of those inexplicable computer thingies which I've witnessed so many times during my 30+ years in IT, or something resolved by something in the Tech's cleanup actions.
They really gave their company an accurate name.
"We have begun an investigation into this customer concern. I have called the customer to follow up and determine what we can do to understand her concerns and take the necessary steps to rectify the areas where we did not perform up to her expectations. It is our goal to respond to every customer and every concern, so that we can better meet the customer's expectations and improve as a company. With our respect, The Fantastechs Chris Corley Owner"
"We have begun the investigation regarding this concern. Our store manager has contacted (member name removed) and we are in the process of working to meet (member name removed) expectations.'s. We have offered to provide a free pickup and delivery of (member name removed) computer and completing the work to her satisfaction. As a company, it is always our goal to meet our customer 's expectations in all areas- work quality, communication, and professionalism. We will use this concern to improve in all areas. With my respect, Chris Corley Owner/Partner The Fantastechs"
I called them the next morning, and they apologized, and asked me to bring the computer (and discs) back up. I did so, and it took them about 7 more hours to reinstall & fix all of the things they failed to do the first time. (I was told that they passed the work off between two employees, and each apparently thought the other did the things that never got done.)
I was again a bit disappointed when I got the computer back the second time, as they failed to reinstall a number of personal files (including Microsoft Outlook files) that they were supposed to do. Fortunately however, I made a back up of these on an external hard drive before I took the computer in for repair the first time, so with some work, I was able to restore these myself.
I also had to do a lot of "tweaking" to get Windows and other settings back to where I originally had them. I would have hoped that they would have done all of this as well, but I'm not sure any computer repair place would do that for you. Next time I will remember to print off a bunch of screen shots of these settings, so I can more easily get them back to my liking!
"Please accept my personal apology for the frustration you experienced when we performed services for you. We are continuously striving to improve our processes; the "wipe and reload" is one of the most difficult to return an identical experience back to the client after so much has been installed from scratch. At the end of the day though, we hope that our team communicates effectively and properly discusses our customers' needs to ensure we are able to deliver a valuable service that helps to make our customers' lives a little easier. It sounds like we fell short of our mission in this case, and we will work on solidifying these processes to avoid future frustrations for our customers. I also noticed that you gave us a slightly higher rating for our professionalism, even though you were disappointed with the outcome. I hope you will give us another opportunity to prove that we are the most reasonable, professional and personal technology support company in the area. If we fail to meet your expectations, we will be responsive to your concerns and, ultimately, take ownership of the things we could have done better. Thank you for your business and your feedback. As a side note, I have updated the address here on Angie's List (thanks for bringing that to our attention). As a family owned, local business we rely on our reputation and your satisfaction for us to continue to grow and succeed. We are committed to providing the best possible experience - striving to make people's lives easier through the use of technology and create "Happy Computing" for all of our customers and clients. With my respect, Rob Corley Managing Partner The FantasTechs 866-400-6161 314-394-1433"
Apparently, when the technician connected my computer to his monitor when installing the dvd burners, the action changed the settings for viewing the monitors. The view on my home monitors (I have two connected to the same computer) was incorrect and not very usable when I reconnected my computer. I called the company and another technician tried to walk me through the settings to fix the problem over the phone. When he could not do that over the phone, he said a technician had to come to my computer. The next day a technician made the needed setting changes at my house. I paid $69 for that service trip.
Licensing
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