Champion Floor Co

Needless to say, we are extremely satisfied with Champion Floor and will have them back for more work and would highly recommend giving Ralph a chance to bid your flooring job. Also, the dustless system they use is truly amazing!

The bid was very reasonable. They are all so nice and did a great job on the floors. I would definitely recommend them to anyone.

Needless to say, we are extremely satisfied with Champion Floor and will have them back for more work and would highly recommend giving Ralph a chance to bid your flooring job. Also, the dustless system they use is truly amazing!

I was very nervous about having this done because of previous experiences with other companies. However, we used their 99% dust free method and it was very good. Because of the amount of square footage there was some dust plus they did the steps which most of that is by hand. But, it was amazing how much cleaner this was than the other time I did it. We also used their commercial grade Radcoat which worked very well. We needed to move into the house right away and with Radcoat we were able to do this safely and put the rugs back down right away. The price seemed higher than some bids but no one else had the products and exact services so I couldn't compare apples to apples. The guys were always on time and they called to let me know when they were coming. They wanted to make me happy and knew that I was concerned. I am so pleased with how everything turned out.

The guys arrived on time, answered any questions we had and did a wonderful job!! Susan Ing was also great in answering all my questions and provided great customer service. Our floors look beautiful and we will be using Champion again in a few months to refinish the floors on the 2nd level of our home.

I spoke to a woman answering phones at Champion regarding receiving a quote for hardwood floor installation at an apartment. She stated someone would be calling me back to schedule. No one called back. They have since contacted me and explained the situation and asked what could be done to rectify it.

The workers were prompt and task-oriented. Their quality of their work is excellent.

The company representative was punctual, and very courteous and knowledgeable. He took measurements, explained the process in detail, and answered several questions I had. He had good suggestions about remedying the gap around the two walls in the bedroom. He called me within a couple of days with a price that was a little more than the other two bids I received, but not to the extent that I would have rejected the estimate on price alone. Based on the way he talked about the process, I assumed a high level of quality (as was reported in Angie's List reports by other customers). This company's process was to sand the first day, stain the second day, and put the finish coat on the third day (or possibly fourth day if desirable). We would not be able to walk on the floors the second day, while the stain dried. Although we were prepared for this likelihood, the reason we selected a different company was that we would be able to walk on the floors at the end of each day. When I called back and left a message to tell the company my decision, I explained that I was happy with the estimate and their service, but liked the process that did not keep us out of our bedrooms and bathrooms upstairs and was therefore going to use a different company.

Salesman was on time and early on estimate. Floor tech Kawan was great to work with. He called when he was on his way and always showed up on time and was finished when he said he would be. He was very knowledgeable about the flooring and had great suggestions as to colors of stain. He explained what he was doing as he went along, and told me how to take care of my floor after refinishing. He did a great job on the refinishing and was a joy to work with.

When Ralph was running behind schedule to arrive for an estimate, he kept me up to date on his revised arrival time. He was very helpful in providing suggestions for replacement flooring and delivered quite a few samples of varying styles and price range from which to choose the next day. When I decided to choose this company to complete the work, an installation date was set up within a week. The installers (Jeff and Jeremy) work specifically for Champion and were quite expedient and careful. They draped everything with plastic covering to keep the dust out and carefully moved the appliances (including a refrigerator, stove, washer and dryer) out and back in when the work was done. The job was done in two and a half days, and they left NO mess behind. They were also quite patient with my 2 year old grandson, who was here with me and wanted to be in the middle of everything. Overall, the experience was trouble-free and I am satisfied with the outcome.

Ralph (the owner) showed up right on time, and from the beginning we were very impressed. He was professional and friendly, and quickly gained our trust. He listened carefully to us, gave us some good ideas and sound advice, and at no time did we feel any pressure. We particularly liked the way he described how he'd frame in our fireplace hearth, and that he thought our desire for longer-length boards would work well in our open floor plan. Everything went very smoothly and on schedule. Tear-out went smoothly; the guys were very careful to drape and cover areas to reduce accumulated dust, even thought we thought it might be overkill (it wasn't!). The young man who did the installation was great; obviously he took pride in his work and had years of experience. And the guy who did the staining and finishing is, well, an artist at what he does. Everyone was on time, friendly, and very accommodating to our schedules. We did have occasion to ask for one minor finishing area to be resolved before the job was declared "done." We were dreading making the call -- we shouldn't have. The return to make the fix happened very quickly, and everyone was very kind and understanding of our request. Definitely a win-win situation. I have no qualms in giving Champion Floor my highest recommendation. I now see why I heard so many positive word-of-mouth referrals for them.

Project not finished yet so far going very well.

It went very well and there was essentially no mess due to their special technique to reduce the dust. They were responsive to all of our concerns. The workers were courteous and when we had a question about a spot post job the came the next day to resolve the issue. I would certainly use them again.

Sales person was on time and prepared as we had given some info on what we wanted on the initial contact. We used the same flooring on the second job. We were given a general schedule and notified to preplan having the flooring in our house for at least five days before install. There were no surprises in the scheduling; the flooring was delivered exactly when agreed upon and the installers started on schedule (also finished on schedule as well). We were also contacted by Scott a few days later to see if everything was OK. In the future, for any flooring needs, we will be contacting Champion for product/labor estimates without conventional shopping (pick out the product and take pot luck on the labor. I also apologize to Champion for not doing this review sooner.

They just finished work last Friday. There was an extra charge for the painting because they don't normally do that. They were absolutely wonderful. I in fact will use them again to do my dining room. They were very responsible. They stuck to their schedule and in fact finished one day early. All the workmen were very polite and professional. I have nothing negative to say about them. I would recommend them in a second.

They were very professional, very prompt and they gave a very clear quote. They were on time.

Professional customer service. I would recommend them based on the interaction with the company, but unfortunately cannot speak to their work as we had to go with another company.

A friend had recommended them. They showed up as planned. They were pleasant and respectful of the house. They showed their plan. It was a lot of things actually. They were good all around. The salesperson that I had, Scott Bernstein, was excellent. There are other providers who are cheaper out there.

They are really good at what they do. They did a nice job and cleaned it up well. There was a little bit of trim which was missed by them. The overall job was very good. Their price was on a high side is what I think.

Champion did an outstanding job!!! They were invaluable with helping us pick out the tile that would work best in our foyer. They were prompt and professional at all times. The finished product is beautiful, and the installation work is excellent. I highly recommend this company.

The overall job was well done. There were a couple paint spots on the floors that were buffed and resurfaced that I was disappointed to see after the resurfacing was done. The promptness and responsiveness was amazing.

Ralph, the owner, came to the house for the estimate. Very knowledgeable and spent a lot of time measuring and getting an exact scope for the project. Upon acceptance of the contract, work began about two weeks later. Cory, who installed new subfloor in the hallways (we had some out-of-level floors) and the new wood flooring was at the house for 2 1/2 days and was awesome. Great guy, very concerned about making sure the floor looked how we wanted, and super at his craft. Two days later the sanding and refinishing crew arrived, also very good at what they do, and finished the job in another three days. They had an especially difficult task working in the kitchen, where they had to sand through thinset (previously tile in the kitchen) and fill many holes from the cement board nails - but the end result was excellent. The Atomic Sanding System (99% dustless) was a worthwhile investment, but still expect a lot of dust. Also, if I had it to do all over again I'd put up plastic between rooms to minimize the dust getting throughout the house. Just plan to stay out of the house during their work if you can arrange it and expect a thorough cleaning will be necessary after it's finished. My only complaint was on the final installation of the shoe moulding. We had many different levels of baseboard (from the previous tile and laminate and many transitions) and we should have corrected that problem before we had them try to install the shoe moulding. The guy who installed the shoe moulding did a good job, but the baseboards were generally in such poor shape that we should have corrected that problem first. We have a lot of unfinished corners and trim pieces that we need to go back and correct. (Baseboards weren't part of the contract, so I don't fault Champion for the result. At most, I wish the installer had warned that it wasn't going to look "finished" after he was complete. I should have simply had the baseboards corrected first - lesson learned.) Overall, the floors were in awful shape and they made them look nearly good as new. The cost was marginally higher than some other estimates, but you get what you pay for - and a little more upfront was well worth the great result. I would not hesitate to go with Champion Floor again for hardwood floors and highly recommend them.

The workers from Champion Floor Co. Inc. did an excellent job. They came when they were supposed to. Unfortunately, my husband had instructed them to leave a window open and then turned on the sprinkler. My husband got the floor wet where they had just finished it so they had to come back and fix it again. Of course I was charged for it which I should have been. I thought that their price was reasonable. They also gave me a 10% Angie’s list discount. They did the job in a timely manner. The dust was minimal and the rest of my house wasn’t messed up. They finished their job quickly enough so that my routine work wasn’t disrupted. They were always on time. They were very professional. They did a good job. I would use them again in the future.

They couldn’t have been nicer. He helped me to understand everything. I just haven’t gone through with the project yet.

The hardwood flooring in our home we recently purchased had stains, most likely pet stains, which we wanted removed. We were going to be out-of-town for a few days and left a key for them to refinish the floors. After they sanded the floors, they left some stain color samples and put some stain on the floor for us to choose. I choose a stain which covered the pet stains. I pointed and chose the stain color I wanted, and left a note for the service men. When they returned, I don't think they saw my note. They sanded the sample stain colors off, and then applied a stain (not sure if they used the color we chose to hide the stains) and sealed in the work. When we returned to the house, we noticed the pet stains were not covered. The work and job they did was top notch, but what really bothered me was the fact that the pet stains were not covered. I called them back and asked why they finished the floor without covering the pet stains. He was unapologetic and demanded payment. The salesman's attitude was less than professional. I told him I wouldn't pay him until he came to my home and saw the work. He insisted that he didn't guarantee anything and it was my problem. The salesman did come to my home to see the work, however I ended up paying the full price and ultimately was disappointed in the service. I never received an apology and expected a better response from the salesman.