About us
Owners: Craig and Carol Bonnarens
Business highlights
Emergency services offered
43 years of experience
Services we offer
FULL SERVICE COLLISION REPAIR FACILITY, RENTAL CAR ASSISTANCE, CLAIMS ASSISTANCE.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Reviews
4.69 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
0% | ||
0% | ||
0% | ||
11% |
Filter reviews by service
Showing 1-9 of 9 reviews
Chris W.
Apr 2014
Auto Body Work
unknown
Response from CARSTAR COLLISION AUTO REPAIR
"Dear [Member Name Removed], First, I do apologize for not responding to this review sooner. Unfortunately, this just came to my attention. I am very sorry that you had such a negative experience with your repair. After reading your review, I did try to locate your file, however, could not find a record of your name/address in my customer list. Possibly the repair was under a different name? Since there are several Carstar locations, I would like to confirm that it was our location that handled your repair. We are located in the Overland area of St. Louis county on Midland Blvd near Woodson Road ... would you be so kind as to confirm if it was our location that did your repair? While we are a franchise, each Carstar location is independently owned and operated so the correct location is very important. At the time of your repair, we also had Carstar locations in St. Charles, Bridgeton, and Chesterfield. If we did handle your repair, I would very much like the opportunity to discuss your concerns in more detail. You can reach me at 314-423-7828. Thank you, Carol Bonnarens."
Drew L.
Sep 2013
Auto Body Work, Auto Painting
The folks at Carstar did a great job of fixing my car after a third of a mature Bradford Pear tree fell on it in a storm. The tree dented the roof, bent the roof rack, damaged the rear spoiler, dented the rear right corner, smashing the taillight and scuffing the bumper.
Carstar's staff was quick about doing the estimate and getting back to me with final numbers. They performed the repairs quickly save a minor delay waiting for a new roof rack rail from Subaru, but they were up front and communicated frequently about the delivery of the part. The parts all matched up well, and the new paint matched the old paint perfectly. I would definitely use them again and actually will soon because my wife's car needs some work now.
Carstar's staff was quick about doing the estimate and getting back to me with final numbers. They performed the repairs quickly save a minor delay waiting for a new roof rack rail from Subaru, but they were up front and communicated frequently about the delivery of the part. The parts all matched up well, and the new paint matched the old paint perfectly. I would definitely use them again and actually will soon because my wife's car needs some work now.
Peter Z.
Jun 2013
Auto Body Work
They did a terrific job, for the price my insurance company estimated. They even took my car to a mechanic for an oil change when I mentioned I needed that done. I highly recommend them.
DAVID H.
Jul 2011
Auto Body Work
Received four estimates for the work and they were the lowest. Carol and Judy in the office were extremely friendly and helpful. Carol arranged for a rental car. The body work was excellent --- no sign of the damage. Everything went very smoothly. Overall, I couldn't be more pleased with the service.
Elizabeth C.
May 2009
Auto Body Work
unknown
Ann O.
Feb 2009
Auto Body Work, Auto Painting + 2 more
Working with the entire Carstar staff was a pleasure. Judy, Carol, and Craig were extremely friendly, helpful and went out of their way to provide personal service every step of the process. When finished, our Jetta looked like new, and much better than before the collision! I would recommend Carstar to anyone needing excellent, professional, personal and prompt auto repairs.
Tara L.
Jan 2008
Auto Body Work
They were great! They contacted my insurance company for me to get the process going, and within 2 days, I had a call from my insurance that the car was totaled. Meanwhile, I had to get a rental car, which they arranged for me. They stayed in touch with me throughout the process and were more than polite and professional. I recommend them whole-heartedly!
Robin F.
Sep 2007
Auto Body Work
My car insurance company recommended Car Star. I've used them twice now and would again. They do really quick work and did a good job fixing my door. I can't remember the cost since the insurance was involved.
JOHN D.
Aug 2007
Auto Body Work
My interactions and overall experience with Collision Auto Repair was extremely positive largely due to Judy Flannery, the Office Manager. Judy was able to get my paperwork directly from the other insurance company and arranged an appointment for estimate within 24 hours from my first call. She ordered the needed parts and had my car in the shop on a Monday and back to me by Thursday. I am extremely pleased! You can't tell that anything ever happened! Judy gave me a ride to the rental car location when I dropped off the care and even stayed late one evening so that I could pick my car up after work. I also spoke to two repair men that were extremely courteous. I would definitely recommend this company. They were great!
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
CARSTAR COLLISION AUTO REPAIR is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
CARSTAR COLLISION AUTO REPAIR accepts the following forms of payment: Check, Visa, Discover, MasterCard
No, CARSTAR COLLISION AUTO REPAIR does not offer free project estimates.
No, CARSTAR COLLISION AUTO REPAIR does not offer eco-friendly accreditations.
No, CARSTAR COLLISION AUTO REPAIR does not offer a senior discount.
Yes, CARSTAR COLLISION AUTO REPAIR offers emergency services.
Yes, CARSTAR COLLISION AUTO REPAIR offers warranties.
CARSTAR COLLISION AUTO REPAIR offers the following services: FULL SERVICE COLLISION REPAIR FACILITY, RENTAL CAR ASSISTANCE, CLAIMS ASSISTANCE.