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Approved Pro
Approved Pro

Carroll Roofing and Exteriors

Roofing, Gutter Repair and Replacement, Siding Service,

About us

We offer FREE, NO-OBLIGATION estimates with very fair and competitive pricing. We specialize in Roofing, Siding, Gutters, Soffit/Fascia and Power-Washing services. We are committed to the highest level of customer satisfaction possible with outstanding workmanship and only use top-notch, quality materials. We stand behind the free, honest advice we offer to all of our prospective customers. We are fully insured and BBB accredited. For storm related damage we work with homeowners, insurance companies, adjusters and claim services. Our owner Craig started out with a mission to build a business built on providing honest, affordable, customer service based results. Years later we are proud to continue this trend today with the core focus of "Honesty, Quality & Customer Service"!

Business highlights

Emergency services offered
15 years of experience

Services we offer

Roofing, Siding, Gutters, Soffit/Fascia, Power-Washing, Tarping, and more! FREE, NO-OBLIGATION Estimates.

Services we don't offer

Slate Roofing

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

2%

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
5.043 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 43 reviews
Ronald W.
Jun 2023
5.0
Siding Service
Yes, I recommend this pro
$3,200
Craig is tremendous to work with. His crew came out and took care of it. I'm going to call them first if we have any other problems.
Response from Carroll Roofing and Exteriors
"Thank you so much! I was happy to help out with the repairs you needed! You were great and easy to work with! Thank you again for trusting us to make the repairs to your siding!"

Joel B.
Aug 2022
5.0
Roofing
Yes, I recommend this pro
$9,880
I signed the paperwork and sent the down payment Saturday. By the following Tuesday they were there at 7:00 AM. They completed the job by noon the next day. They did an outstanding job as far as I can tell. I plan on getting the roof inspected by my insurance guy to get a second eye to take a look. But I really liked them and Craig the owner is a standup guy.
Response from Carroll Roofing and Exteriors
"Thank you so much for your review! We were more than happy to get it taken care of so quickly to avoid any more water damage. Thanks again!"

Ryan M.
Dec 2020
5.0
Gutter Repair and Replacement, Siding Service
Yes, I recommend this pro
Craig (Owner) and his team were absolutely great to work with. He answered all of my questions throughout the entire project. He and his teams were professional, experienced, and very skilled at their crafts. I would HIGHLY recommend Carroll Roofing and Exteriors for any exterior work on your home. I am definitely recommending Carroll Roofing and Exteriors to my family and friends.
Response from Carroll Roofing and Exteriors
"Thank you so much! And thank you for posting some pics! You were awesome to work for and appreciate your reviews! Thanks again!"

Paul B.
Sep 2020
5.0
Gutter Repair and Replacement, Siding Service
Yes, I recommend this pro
$13,900
The experience was phenomenal. Pricing was better than the several other bids. Craig was always available before and during the project to handle any questions or concerns. Very easy to work with. The crew was extremely efficient and clean. Couldn't have asked for a better experience. Will do business with again. Hard to find ethics that this team has, kudos to Carroll Roofing and Exteriors.
Response from Carroll Roofing and Exteriors
"Thank you so much for your review! It was a couple years after initially giving an estimate for the work and I'm happy you chose us after the long wait. Thank you again to you and your family!"

Steven S.
May 2018
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
$6,800
We own an older home in St. Louis City, built around 1922. I e-mailed Craig for a quote, he responded promptly. After speaking with him, a few minor changes were made with no price increase. He suggested venting our roof with more back vents to keep the attic cooler. We also added a vent for our bathroom and added ice/water shield to the bay window area. He was very accommodating in working with our schedules; we met on 2 different Saturdays, one to sign the initial proposal and the other to settle/sign the final paperwork. The roofing was completed in one day, the gutters were finished at a later date. He was very responsive and reachable, giving updates as needed. His crews were hard-working. We're very happy with the quality of the work and would highly recommend without hesitation. Craig was a pleasure to work with!
Response from Carroll Roofing and Exteriors
"Thank you so much for the review! They were great to work with as well. Very understanding with everything and working around their schedules was no problem at all. Thanks again and thank you very much for the review!!!"

Leslie F.
Apr 2018
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
$1,800
I called the team and asked for a quick project - they did an amazing job as always!
Response from Carroll Roofing and Exteriors
"Thank you so much for your review! In all fairness this was my old neighbor that we all still love very much! We also did her roof several years back and this was to wrap her fascia, some soffits closed in, and new gutters. Made her house virtually maintenance free. Thank you so much for the review!"

Mary G.
Mar 2018
5.0
Roofing
Yes, I recommend this pro
$9,300
Craig worked closely with my insurance company to replace a roof damaged by hail. His installers were professional and were very complete in clean up.The more impressive feature it that Craig has been out to my house a few times after installation to address minor adjustments. He has helped me figure out what happened after gutter guards were installed by another company. He has been very generous in his help and concern for my roof and proper drainage of water away from my home. I could not ask for a more concerned and honest business man.
Response from Carroll Roofing and Exteriors
"Thank you so much for the review! This is a customer who I first met to make some minor repairs on a front gutter issue where water was getting behind her gutters and then a year later or so was hit with hail and took care of the full roof at that time. Since replacing the roof I've been out to look and try to address any concerns, issues, and even questions with the roof, gutters, drainage, etc. There has never been any additional charges for coming out to take a look at things or make any corrections whether related to the roof, gutters or whatever she had questions or concerns about. Thank you again for your review!"

Scott C.
Mar 2018
5.0
Roofing
Yes, I recommend this pro
$18,000
Great job planning and helping to choose shingles all the way through to completion
Response from Carroll Roofing and Exteriors
"Thank you very much for the review! This was a very large, steep and 3 stories in some places. Took quite a few days from start to finish and it looks awesome!"

Teresa K.
Feb 2018
5.0
Roofing
Yes, I recommend this pro
$7,400
Excellent. Very professional and responsive. Craig was able to get the work done very quickly at a great price.
Response from Carroll Roofing and Exteriors
"Thank you so much for the review! Every customer we take of and every review we receive means the world to us. Every customer is important to us and I try to remember every customer I've had the privilege to take care of. Thank you again for the review and trusting us to take care of your roof for you, it's never easy choosing a contractor and we try to always remember that.."

Tony S.
Jan 2018
5.0
Roofing, Gutter Repair and Replacement + 2 more
Yes, I recommend this pro
I've used Carroll Roofing and Exteriors multiple times on both my personal residence and my investment properties. Great work quality and very professional, honest, punctual, and polite. I've recommended him to other people many times and will continue to do so.
Response from Carroll Roofing and Exteriors
"Thank you very much for your review! I've had the privilege to work with [Member Name Removed] on several occasions and always great to work with! I've been done work on his personal property and investment properties for a few years now whether it ends up being roofing, siding or gutters."

Emily K.
Nov 2017
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
Carroll Roofing and Exteriors put on a new roof and replaced some old gutters and downspouts on our house in September/October. Craig and his team were very professional and his bid was extremely reasonable. Since he was replacing very old gutters and soffit/facia, he did his best to match everything up and made it look great. Good clean up when project was complete. Craig was very communicative with us, making sure everything ran smoothly and that we were happy. I highly recommend Carroll Roofing!
Response from Carroll Roofing and Exteriors
"Thank you so much for your review! The customer had very old copper gutters that were built into the fascia, installed under the roof and even installed into the siding. This is somewhat common on older homes and can be a difficult process upgrading these things and can take a few different steps. Job turned out great and the roof looks awesome!"

Heather B.
Aug 2017
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
I love Carroll Roofing! First of all when you call you always get Craig Carroll, so you can fee good about supporting a small local business and owner. Carroll roofing is quick, reliable, neat and professional. Both times are quotes were reasonable and came in lower than others. Due to the age of our home when we had our roof replaced the cost ended up being higher than the original quote, which Craig had explained was a possibilty before we started, because several boards on the roof had to be replaced in addition to the shingles. Even though the price did increase, Craig was upfront and had reasonable expectations for a fair timeframe for paying the remaining balance. With both jobs we had done, it was quick and easy. We had our quote, chose our products and set the date for the work to be done. Both times they arrived in time on the agreed upon date and had the work completed within the day. In addition they kept the outside of our home neat and clean. You would have never known we had a roof removed and replaced by the looks of our yard. I have recommended Carroll Roofing to several of my friends and they have also had great experiences!
Response from Carroll Roofing and Exteriors
"Thank you so much for the review! We loved working with you on your projects. The house definitely had some bad wood but we tried to make it as painless as possible. Thank you for all the referrals you've sent us and we always try to take great care of anyone who gets referred to us. Thank you so much for the review!"

Chris D.
Apr 2017
5.0
Roofing, Gutter Repair and Replacement + 1 more
Yes, I recommend this pro
Craig Carroll worked with us on every step of the process with our insurance company. Our insurance company would only cover the cost to replace the damaged siding, so we were concerned that there would be too much contrast between the old and new siding. Craig took the time to search for quality siding that would be the closest match, and suggested creative ways to place the siding to minimize the contrast. We were very pleased with the results for the siding, the roof and gutters. Craig was always prompt in responding to emails and my phone calls. He also had his crew come out and repair/replace some damaged siding that I had missed in my original request without further charge. The crew was also very attentive to cleaning up after work. We would definitely recommend Carroll Roofing & Exteriors.
Response from Carroll Roofing and Exteriors
"Thank you so much for the review! This was definitely a tough situation with the insurance company not willing to budge on the siding even though the siding on the home was proven to be discontinued. It took some time and some sorting out but in the end we were able to make the home look like nothing ever happened. The home looks great with the new Architectural shingles and couldn't have been happier with how patient the customers were throughout the process. Thank you again for trusting me to take care of you!"

Sharon H.
Nov 2016
5.0
Roofing
Yes, I recommend this pro
Very smoothly and professionally. I have yet to find any loose nails around my yard.
Response from Carroll Roofing and Exteriors
"Thank you very much for the review! This was a full roof replacement that had some bad wood. We knew ahead of time that there was due to the soft spots on one side of the roof. You can never really know what's going on with the decking until you open up the roof but most times we have an idea if there is a potential problem and on most homes there isn't. Everything went well and 8 sheets wasn't so bad for the amount of areas that felt soft. She also has some water damage to the fascia which she has reached back out to us to fix. Interesting story with this job is that after about 2-3 weeks of completion she was one the roof cleaning her gutters. She called me and said there was a large hole and shingles missing in a spot near the gutters. I went out right away and found that a squirrel or raccoon or something had chewed through our shingles and through some wood to make a home in her attic for the winter. This isn't something that would be covered by a warranty. Because I felt horrible this happened only a few weeks after we completely replaced her roof I told her that if a pest control company can get rid of the critter I'll purchase some materials and send my guys out to make the repairs at no charge. After confirmation from pest control that we would have no animal issue returning we came out to make the repairs and the roof is back to tip top shape and has had no returning guests trying to move in."

Barbara W.
Nov 2016
5.0
Roofing
Yes, I recommend this pro
$4,500
Work was done. I like the color of the roof.
Response from Carroll Roofing and Exteriors
"Thank you for the review! She was great to work with. There was some miscommunication and some delays due to weather so it didn't go as smoothly as I would have hoped but in the end everything turned out ok and the roof looks great!"

Jillian F.
Oct 2016
5.0
Roofing
Yes, I recommend this pro
$6,770
Craig worked diligently with us to help us chose a color and shingle style and answered question after question with the utmost patience. His bid was middle or the road towards the lower end but the quality of the workmanship is highest! When temperatures didn't cooperate he rescheduled the work to make sure that the quality was the best possible even after getting all set up a ready to go. When all the work was completed his crew cleaned up every scrap and nail and I'm pretty sure left the property cleaner than when they arrived. Can't say enough about their service! Great company to work with and we'll be recommending to everyone!
Response from Carroll Roofing and Exteriors
"Thank you very much for the review! She took some time deciding on the shingle and I was more than happy to help out in any way I could. I actually live somewhat close to this home and whenever I drive by I always show it off to whoever is in the car. The roof and the color look absolutely amazing! It's easily one of the best looking roofs we did in 2016. We always try to put on a great roof but the color shingle she chose couldn't be more perfect for the house. That was mostly her doing and not ours :)"

Glennon M.
Oct 2016
5.0
Roofing
Yes, I recommend this pro
$9,000
excellent!
Response from Carroll Roofing and Exteriors
"Thank you for the review! This was a complete roof tear off and replacement. Job went smoothly and no issues or problems came up. Thank you again for the review!"

Irene B.
Sep 2016
5.0
Roofing
Yes, I recommend this pro
$10,600
Working with Carroll Roofing and Exteriors was a great experience from start to finish. Craig, the owner, is very professional, responsive and patient (I asked a ton of questions!) His crew arrived on time and since we were home, they came to the door and let us know they arrived. They were all very nice and very hard workers. After the work was completed they cleaned up and let us know they were leaving. We couldn't be happier with the work done by Carroll Roofing and Exteriors! We are in need of some siding work and will be using them for this job as well. If you are looking around for a quality, reputable and honest contractor for your roof, look no further!
Response from Carroll Roofing and Exteriors
"Thank you so much for the review! This roof had 3 new skylights that we installed. There was also some work on the inside that needed to be done by a drywall/painter and when we were done he had come to finish up the inside skylight trim that he was going to do. There was a place on one of the skylights that he wanted us to tweak so that his work would be better. This was a few weeks after we were completed but we cam back out and made some adjustments on the skylight so that he was able to make his inside work turn out how he wanted it to. The customers were great and have the sweetest dog in the world! They also had us come out and take care of some siding work."

Alan K.
Jun 2016
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
unknown
Response from Carroll Roofing and Exteriors
"Thank you very much for the review! This was a smaller project that included a very long gutter that he really wanted to be seamless. He had trouble getting other companies to even come out because it was during a stormy season and most companies felt it wasn't a large enough job to bother with. I'm very happy to help him out in the situation and take care of the gutter trouble he was having. He also had lots of trees wreaking havoc on his gutters by dropping debris in them. We worked together to decide what gutter protection would work best for his situation."

Debra W.
Apr 2016
5.0
Roofing
Yes, I recommend this pro
$5,000
I contacted several other companies, but I went with Craig as his price was competitive, I liked the tone of the reviews on his company, and I had an immediate comfort level with Craig.  My job was a bit complicated as I live in another state.  I had trouble visualizing what color I wanted from the small sample shingles available, so Craig was able to get me addresses of homes in my area so I could see the colors already installed.  That was a huge help.  We scheduled the job and I came to St. Louis while they were doing the job.  They did a great job and cleaned up nicely.  I would use Craig any time I have roofing problems.  
Response from Carroll Roofing and Exteriors
"This was a very fun job and I enjoyed the challenge of helping pick out colors from a state I was not familiar with at all. It took some time and several phone calls but was able to provide addresses to homes in her own area so she could view homes with the shingles she was considering. We then timed the project for a trip she was taking and would be passing through to make sure things went well. Everything went well and was an absolute pleasure working with [Removed members name]."

Joseph C.
Apr 2016
5.0
Roofing
Yes, I recommend this pro
$12,000
Craig and his crew did a great job installing my new roof.  Craig was always responsive to my needs and questions and was easy to get in contact with prior to starting the job.  I would definitely use Carroll Roofing and Exteriors again in the future.

Response from Carroll Roofing and Exteriors
"I've worked with Joe on a couple smaller projects, mostly smaller repairs on a rental property of his. I was very excited to get the chance to work on his home and such a large project. The job went smoothly. Ballwin requires code upgrades and we took care of them as well. Always great working with [Removed members name]."

Ronald D.
Mar 2016
5.0
Roofing, Siding Service
Yes, I recommend this pro
unknown
Response from Carroll Roofing and Exteriors
"Thank you very much for the review! I don't always get reviews from someone who hasn't gone with me yet but I appreciate it very much! I've looked over a few different things for the customer and some other expenses came up that postponed the siding work. I look forward to taking care of you when you're ready and thank you very much for the review!"

John M.
Mar 2016
5.0
Roofing
Yes, I recommend this pro
$22,000
.
Response from Carroll Roofing and Exteriors
"Thank you very much for the review! This was actually a very large project and had lots of coordination as they were completely changing the outside of the home. Lots of time went in to making sure this project went a smoothly as it did. The customers were absolutely great to work with and I have never met a sweeter dog than the one they have. It was always great seeing her greet me when I came. I just had to say something about the dog because she was that great. Sorry if it seems very completely off the subject of contracting or roofing but one of my personal pets that I've met through all my customers. Thank you again for the review!"

Nichole M.
Feb 2016
5.0
Roofing
Yes, I recommend this pro
$8,000
Great work, responsive company.  Crew cleaned up nicely after the job.
Response from Carroll Roofing and Exteriors
"Thank you so much for the review. These Angieslist members (customers) were absolutely great to work with and had a newborn only about a week before we replaced the roof and I wasn't sure if we should wait or what they preferred us to do and they gave us the ok to start. It was a bigger roof with a couple layers and some bad wood. We tried our best to get it done within the 2 day time frame we planned for so it was as little stress as possible on the newborn and mommy. Thanks again!"

Mary G.
Dec 2015
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
$9,000
This is the second time I've used this roofer's services. Craig always listened well and expresses concern about the integrity of my home, assessing the situation and advising. I appreciate his expertise. He would not accept payment for services the first time he installed a drip edge around the perimeter of my roof until we knew if the behind-the-gutter leak was corrected. When I decided to get a new roof, he left roofing samples with me and a list of addresses where I could look at the various colors. He has lots of experience working with property insurance companies and helped guide me. He was very accommodating and his price was great. He came to my house a couple times the day the roof was installed to oversee the workers. He then came a few days after installation. I went with him up on my roof to see the job, as he pointed out different features of the roof. I found him on Angie's List and knew no one else who used his services. During the recent multi-day rain event, the integrity of the roof was challenged and I saw no deficits! I would definitely use him again.
Response from Carroll Roofing and Exteriors
"Thank you so much for the great review! I couldn't write a better one on myself or my company if I tried. Can't thank you enough for the review at it has been great working with you!"
Showing 1-25 of 43

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All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Carroll Roofing and Exteriors is currently rated 5.0 overall out of 5.

Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: 8:00 AM - 5:00 PM

Carroll Roofing and Exteriors accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard

Yes, Carroll Roofing and Exteriors offers free project estimates.

No, Carroll Roofing and Exteriors does not offer eco-friendly accreditations.

Yes, Carroll Roofing and Exteriors offers a 2% senior discount.

Yes, Carroll Roofing and Exteriors offers emergency services.

Yes, Carroll Roofing and Exteriors offers warranties.

Carroll Roofing and Exteriors offers the following services: Roofing, Siding, Gutters, Soffit/Fascia, Power-Washing, Tarping, and more! FREE, NO-OBLIGATION Estimates.

Slate Roofing