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Better Life Maids
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Maid Service,
About us
Welcome home to BETTER LIFE MAIDS (formerly Go Green Clean). We are a professional green house cleaning company dedicated to making the lives of our clients safer, greener and of course, cleaner. Having a green maid service is about having the upmost professional people in your home, people you can trust and count on. It's about coming home with peace of mind knowing that only natural products were used, making your home safe for your family, your pets and the planet. It's about saving time so you can do the thing that you most want to be doing. It's about the big details and the not so big details. BETTER LIFE MAIDS is a service you can count on every time. It is our singular goal and promise to make Your Life Better. Additional email - [email protected].
Business highlights
17 years of experience
Services we offer
Cleaning, cleaning products, green home cleaning, kitchen & bathrooms., non toxic cleaning, scheduled maid services
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.570 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 17% | ||
| 3% | ||
| 4% | ||
| 3% |
Showing 26-50 of 70 reviews
Stephanie G.
Oct 2013
It went well overall. We had a scheduling snaffu, but once we worked through that, everything went well. The team was on time, looked professional and friendly. I gave them my "priority" list and they tackled it. I came home to a clean house and felt great about supporting a local company using green products. We have set up monthly sessions and I feel so great about it!
Response from Better Life Maids
"Thank you so much for taking the time to review us. We look forward to working with you to keep your home looking great for years to come. Sincerely, Angela"
R H.
Oct 2013
It was a yucky job and they did it without a word of complaint. Would hire them again.
Response from Better Life Maids
"Thank you so much for your kind words. Please keep us in mind for any future house cleaning needs, and we will be glad to help. Sincerely, Angela"
Nikki B.
Oct 2013
Better Life Maids came to do a deep clean on our new home we were moving into. They were flexible with when we needed them to come, had a team of two, and finished the job in a reasonable amount of time. They provided a friendly, good service, and called to follow up to be sure we were satisfied with their service.
Jane S.
Oct 2013
they did a good job but I would like a refund of the extra money they charged. I paid 59.00 my dad paid close to 159.00 seems really like a rip off.
Response from Better Life Maids
"Hi (removed member name), That was a long time back, looks like over 3 years ago and we don't have the records from our old system available. I am not sure if he wanted extra services, as your voucher was for 3 labor hours and $159 would indicate another 4 hours. If you have the invoice still that would help. If so and we double charged you we will work with you to get this settled for you. If you don't have the invoice I can offer you 50% off of a deep clean at your convenience. Perhaps you would like to call me today at (314) 288-0659 and I will be glad to assist you with this. Sincerely, Matt Ricketts"
Nicole H.
Sep 2013
They did a very good job cleaning. Wish we could afford to have a regular cleaning more often. The house looked great when they left.
Response from Better Life Maids
"Thanks (removed member name), Taking the time to review us means a lot to us. Keep an eye out for specials on our Facebook page. We discount last minute openings by up to 50%, and have other great promotions like a chance to win a year of free cleaning. We hope we can be of service again soon. Sincerely, Angela Ricketts Vice President of Client Experience Better Life Maids (877) MAID-TIME [email protected] @BLMAngela"
Kellee B.
Sep 2013
I purchased a big deal from Angie's List. They did a perfectly fine job cleaning floors and everything. I had asked them not to dust, I had a number of knickknacks and that is not what I needed them to do. I was a little bit annoyed that they went ahead and dusted on top of an area and knocked some of the smaller ones down and broke them. They did not really tell me about it, I had to discover them sitting out. They did not through them away or tried to conceal them, but they also did not notify me that it had happened and like I said I had instructed them not to dust. I did not need that done, I just wanted floor and ceiling fans and the difficult unpleasant stuff. They were quiet, they got to it, they did the work and I did not have a problem with the quality of the work or their behavior while they were here. I just would have preferred that they actually listened, as I did not want to spend my money for them to be dusting as that was not just my priority. I would use them in the future, but I would be pretty very very vocal about my expectations.
Response from Better Life Maids
"Hi [removed member name], Thanks for taking the time to fill out the review. I do sincerely apologize about the dusting. It's part of their normal routine, but I completely understand your perspective and wish we had executed that better. Since your cleaning (looks like it was a couple years back) we have implemented an electronic damage report that our teams complete when even the smallest item is broken. That way we can be proactive when things like this happen. I would gladly replace the item for you if you let me know the replacement cost. And again I am sorry that this was not executed to your needs. I would also love to offer you a 50% discount on a future cleaning if we can set that up in the next few months for you. Please call (314) 288-0659 and I will have someone take care of this for you. Sincerely, Angela Ricketts Vice President of Client Experience Better Life Maids [email protected]"
Laxmi T.
Jul 2013
Punctual but a different team of cleaners were sent both times that I used them. They seem in a rush to get done within a certain time. A few spots are missed. The bathrooms were cleaned very poorly and even when pointed out to them, the cleaners they said they could not do anything to make it better. I cleaned the bathroom myself after they left and it did not take much effort to get that dirt off. SO, I changed my cleaners and the new ones are doing a perfect job for a lower price in the same amount of time.
Danko T.
Jun 2013
My wife and I just purchased a home, which required a good clean before we move in. Better Life Maids (a team of three energetic young women) showed up on time with all the cleaning supplies and gave our house an excellent clean. The service is not super cheap, but the results are worth it. Overall, we were very satisfied.
Anne B.
May 2013
The "Maids" were very pleasant and I was pleased with their work.
Amy H.
May 2013
They did a great job cleaning. I have a lot of things sitting around and they were great about cleaning and putting things back. They did a stupendous job in the kitchen where my stove and counters were a mess. My hardwood floors and carpet looked so great you'd never guess I had a long haired dog.
However, they were very (more than 2 hours) late. They didn't call to say they were running late and only showed up after I called and complained. While there they complained to my house-sitter that I was mean and had yelled at them; which was very unprofessional as well as untrue. I haven't decided if I'm going to give them another chance; but I'll be hesitant to ask someone to wait for them again.
However, they were very (more than 2 hours) late. They didn't call to say they were running late and only showed up after I called and complained. While there they complained to my house-sitter that I was mean and had yelled at them; which was very unprofessional as well as untrue. I haven't decided if I'm going to give them another chance; but I'll be hesitant to ask someone to wait for them again.
Danielle C.
Apr 2013
Arrived on time. Thoroughly cleaned the house.
Suzanne W.
Apr 2013
It was okay. I wouldn't necessarily recommend them. It was a cheap deal but I think they weren't very thorough. I was pretty specific with them of what I wanted them to clean since it was not a full housecleaning and I just felt like there were a few things that were left undone and actually they damaged some of my window blinds so I would not recommend them. They didn't tell me that they broke the thing. Had they just said, "Oh we accidentally broke this" then it would have been fine.
Lynn R.
Apr 2013
I had a team of three ladies. The team called when they were on their way. They were all professional, dressed professional and friendly. They cleaned every area of my home as I had hoped. My cleaning was done quietly and quickly. I am recommending Better Life Maids to my mom and all the girls at work!
John F.
Apr 2013
After using several other cleaning services, I found the Better Life maids to be the best. I prefer "green" cleaning, and Better Life only uses natural and "green" products. If I ever had to call them, there was always someone available to answer the phone. In the one instance when I had to leave a message, because I called after business hours, the owner himself called me back later that same evening. The cleaning was complete and the maids were always courteous. I did ask them to come back one time because the area around the fireplace had not been vacuumed and the light fixtures still showed dust. Without hesitation, they returned, at my convenience, and took care of everything. I really cannot complain about this company.
Response from Better Life Maids
"Hi [member name removed], Thank you for the review! We love working with you as well. It has been a pleasure. And I was glad I was able to get a hold of you after hours to help. Thank you so much for your ongoing business. We appreciate it very much! Sincerely, Matt Ricketts President Better Life Maids"
Miriam R.
Jan 2013
Fine. No complaints.
Deb R.
Dec 2012
Very positive experience, from start to finish.
Response from Better Life Maids
"Hi Member, Thank you so much for taking the time to submit a review. We really appreciate it. Please let us know if there is anything else we can do for you. Sincerely, Angela Ricketts Vice President of Client Experience Better Life Maids"
Adrienne B.
Dec 2012
We'd had a regular cleaning person through the end of October who was quite good. Unfortunately, she moved and changed her service area so we were looking for a new service provider. We used the coupon to try this company out. Although they did a decent job - it wasn't as detailed as our previous housecleaner.
Response from Better Life Maids
"Hi , Thanks for the report. Obviously we want each visit to be an A visit, and it sounds like we weren't quite there. You had a voucher for 4 hours of cleaning, perhaps a little more time and we could have better met your needs, or perhaps your old cleaner just really knew what you like best. Given time and the opportunity to build a long term relationship with you and your home, I am more than sure we could meet your needs. Please contact me at (314) 288-0659 and I can see what we can do to make this an A experience for you, and to help build you a cleaning program to best meet your needs. Sincerely, Angela Ricketts Vice President of Client Experience Better Life Maids (877) MAID-TIME [email protected]"
Charles P.
Dec 2012
They were very responsive and we got great value for what we paid.
We intend to hire them on a regular basis.
We intend to hire them on a regular basis.
Anne W.
Nov 2012
A three-person crew spent 2 hours at my home. They were friendly and professional. My home needed some heavy-duty cleaning and the crew did a nice job getting it back into shape. I look forward to future visits.
Katie F.
Nov 2012
With two boys (one baby and one 3-year-old) and 2 big, furry dogs, our house was a mess of dirt, mud, dust, dog fur, and whatever else the kids had brought in. We generally try to get our house cleaned twice a year, but rarely more often than that. I may have been a year since our last cleaning... Honestly, our house was looking pretty rough.
We booked this cleaning around 4-6 weeks ahead of time because of the Thanksgiving holiday (this was the Friday before T-Day), but had to make a last minute change of time the day before our cleaning due to a death in the family. The managers were exceptional to work with. They were able to rearrange the schedule to meet our needs, even at the last minute. I was truly impressed by that, and that was even before the cleaning!
On the day of cleaning, they called to let us know they would be there about 20 minutes before arrival. They were perfectly punctual, and once here they were upbeat and friendly. Our 3-year-old wanted them to know how hard he had worked to pick up his toys before they got there, and they let him know what a great job he did! They responded to my housecleaning needs (we don't generally have the upstairs bedrooms cleaning, just the first floor and the upstairs bathroom) with no problems, and did an amazing job on the house.
This was probably the best clean I've had, after years of using different cleaning companies. I was truly impressed. Everyone we talked to was professional as well as personable, and they took their job seriously. I will definitely use them again!!
We booked this cleaning around 4-6 weeks ahead of time because of the Thanksgiving holiday (this was the Friday before T-Day), but had to make a last minute change of time the day before our cleaning due to a death in the family. The managers were exceptional to work with. They were able to rearrange the schedule to meet our needs, even at the last minute. I was truly impressed by that, and that was even before the cleaning!
On the day of cleaning, they called to let us know they would be there about 20 minutes before arrival. They were perfectly punctual, and once here they were upbeat and friendly. Our 3-year-old wanted them to know how hard he had worked to pick up his toys before they got there, and they let him know what a great job he did! They responded to my housecleaning needs (we don't generally have the upstairs bedrooms cleaning, just the first floor and the upstairs bathroom) with no problems, and did an amazing job on the house.
This was probably the best clean I've had, after years of using different cleaning companies. I was truly impressed. Everyone we talked to was professional as well as personable, and they took their job seriously. I will definitely use them again!!
Ellen M.
Oct 2012
The company is very professional and responsive and well organized. I spoke to the owner the first day and he was very knowledgable about carefully and throughly cleaning. I worry about antiques and wood furniture. And he seemed to train his employees well on how to handle those items. Also, their cleaning supplies are natural and residue-free. They are more expensive then Marcella's cleaning service but I like that they didn't put everything back in the wrong place and that their products are natural. I also like that I can use my credit card and get points every week.
Chad S.
Sep 2012
The cleaning team was prompt and did a great job.
Response from Better Life Maids
"Thank you so much for taking the time to review our services. Please don't hesitate to let us know if their is anything else we can do for you in the future. Sincerely, Angela Ricketts Vice President of Client Experience Better Life Maids"
NANCY W.
Sep 2012
They cleaned several rooms in my home and let me know what they did and did not do and what would be available in a deeper clean. They delivered what they promised.
Response from Better Life Maids
"Hi Member, Thank you for posting your feedback on Angie's List. As a note to our availability. We are available by phone 7:30 AM to 5 PM, but can be reached by email until 9 PM every day, and you can use our online booking tool to book a visit 24 hours a day, 7 days a week. Sincerely, Angela Ricketts Vice President of Client Experience Better Life Maids"
Jennifer G.
Jul 2012
They do a great job, and demonstrate tremendous attention to detail. The customer service reps are very responsive -- for instance, I've had to change my scheduled cleaning time several times and they've been flexible with me every time. They are very conscientious and leave the house spotless... and I appreciate knowing that the cleaning products are odorless and non-toxic to my pets and the environment. The service is a little pricey, but I've used cheaper companies in St. Louis and found that they didn't do as good a job (for instance, Better Life Maids always uses a clean mop head for each house, rather than reusing mop heads all day long the way other companies do).
Leslie K.
Jan 2012
I got the Angies List big Deal to try this service out, it was 2 people for 1.5 hours/ 3hr clean total. The only negatives is that it took like 20 minutes to set up the appt, really slow process, and then after that they changed the confirmation time of arrival the day before via form email, no call, and had me worried because I thought it was going to be 1 person for 3 hrs, but in the end it all worked out, just wasnt really happy about all the time to book then it was wrong.
As far as the Ladies they sent, their performance, attitudes, professionalism, all was 100% spot on! These ladies were great, nice apperance, not afraid to have them in your home, professional, polite, fair, and great cleaning abilities!!! Usually after a service leaves I have to go back over streaks or missed spots in the carpet, or make neat lines in the carpet, and stuff like that, these two young women did a wonderful job and thats coming from a control freak like me, I didnt go back over ANYTHING, it was perfect the first time! Think starting in Feb I might have them come weekly if I can afford their regular rates :))
As far as the Ladies they sent, their performance, attitudes, professionalism, all was 100% spot on! These ladies were great, nice apperance, not afraid to have them in your home, professional, polite, fair, and great cleaning abilities!!! Usually after a service leaves I have to go back over streaks or missed spots in the carpet, or make neat lines in the carpet, and stuff like that, these two young women did a wonderful job and thats coming from a control freak like me, I didnt go back over ANYTHING, it was perfect the first time! Think starting in Feb I might have them come weekly if I can afford their regular rates :))
Response from Better Life Maids
"Thank you so much for taking the time to give us a report on Angie's List. We are very proud of the exceptional young women who clean our clients homes and are glad you liked them as well. Please let us know if there is anything else we can do to make your next visit with us great. Sincerely, Angela Ricketts Co-Founder/Vice President of Client Experience Better Life Maids"
Licensing
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FAQ
Better Life Maids is currently rated 4.5 overall out of 5.
Better Life Maids accepts the following forms of payment: CreditCard
Yes, Better Life Maids offers free project estimates.
No, Better Life Maids does not offer eco-friendly accreditations.
No, Better Life Maids does not offer a senior discount.
No, Better Life Maids does not offer emergency services.
No, Better Life Maids does not offer warranties.