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Aqua Systems
Water Treatment & Purification System Installation and Replacement, Water Treatment & Purification System Repair or Service,
About us
7 Employees. Cost is determined by the job. No travel charge.
Business highlights
66 years of experience
Services we offer
Aqua Systems, Drinking Systems., Water Purification, Water Softeners
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.740 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 40 reviews
Marilyn T.
Sep 2018
Hours as stated on line are no longer reliable. One Friday afternoon I found them closed at 4:20; they are no longer consistently open in the afternoons and appear to take hour plus "breaks" since we have had to return multiple times to find them "open" again.
Response from Aqua Systems
"I am sorry to hear about your recent experience. Our business is open until 5 PM Monday thru Friday. The doors should not have been closed at 4:20 PM on Friday. I appreciate you sharing this information. I will follow up on this information and address it promptly. Let me know the next time you stop by and I will provide a complimentary case of water for your inconvenience. This is not the kind of service we wish to provide to our customers. I followed up on the person that was scheduled to be here until 5 pm Friday. He clocked out at 5:04pm on Friday. I questioned the employee and he said he was here until after 5 pm on Friday. I am not sure what happened, but we do have folks scheduled to close at 5 pm Monday thru Friday. I am sorry you were not serviced on Friday and my offer still is valid for the complimentary case of water. Thank you, Brett"
NITISH S.
Dec 2017
I was pleased having Aqua Systems help us. Brett Line, the owner, was super helpful regarding assessing our service needs and proving us all the necessary information. Kyle Eugea from Aqua Systems came to service our water softener system. Kyle was really knowledgeable and helpful and helped me understand the maintenance issues with our system. I will surely be relying on Brett and Kyle for my future needs.
Nicole S.
Sep 2016
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Manel E.
Jul 2016
We contacted Aqua systems because we wanted to install a good, cost-effective water softner in our recently-purchased house. Brett visited us, ran us through the different options, and checked the basement to make sure there would be no unexpected problems during installation. he also took a water sample to test it for hardness, which came back pretty high as we expected. He was very professional, and pointed us to the most cost-effective option given our needs. We ended up choosing the most basic setup which he had recommended. After deciding we scheduled the installation. We had to reschedule a couple of days before the chosen date, and they were very accommodating. Kyle came to install the softner and got the job done in about 90 min. The installation looks extremely professional. He even suggested what the best place for the softner would be in our basement. He left the softner completely set up and operating, and we haven't had to adjust it since. It's been running for more than four months without any issue. We are extremely happy with our purchase with Aqua Systems and with their service. Water feels significantly softer in the shower, and we see much less residue in the dishwasher. Our clothes also feel softer and degrade significantly less since we installed the softner. Really worth the investment!
David H.
Dec 2015
I am pleased with the work they did. Joel was very professional and was very helpful with all my questions and he went the extra mile to make sure I understood how his products work. The installer did a great job and he was pleasant and professional. I waited for some time to write a review to make sure everything would be working and functioning properly. I am happy to report everything is fine. These people aim to please and I would definitely hire them again.
Adam K.
Jul 2015
Joel did a great job of providing exactly what I wanted for our home...and for a good price. Their installer accommodated our schedule and even paused the installation while we ordered a specific PEX line (our choice) to install the system. Overall a very positive experience.
Dan L.
Mar 2015
unknown
Maryann J.
Jun 2014
unknown
Dan L.
Jun 2014
unknown
Patricia E.
Feb 2014
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Dan L.
Sep 2013
It was a little rocky the first few weeks getting the schedule straight. But since then, delivery and service has been A+. They continue to deliver our water every two weeks. I would recommend them to any consumer.
Sean I.
Aug 2013
The installation of the water softener went fine, I felt like it took a long time and the worker tracked dirt all through the basement.
The installation of the reverse osmosis system was a different story, he constantly complained about how little space there was, but he came out ahead of time and said there was enough space for it. The entire time he was making racist remarks about the last customer that he went to go see, and he also made very sexist remarks to my wife. In the process of installing the reverse osmosis system he broke the drain on one of our sinks, but didn't tell anyone about it and left.
The next day we noticed water under the counter, so we called the company and they claimed that it was a preexisting problem that the worker told us about. After a few back and forth's with the manager they finally decided to cover a plumber coming out to fix the drain. The plumber came out and fixed the drain but while he was here found that the filters on the reverse osmosis system were not tightened and part of the water problem we were having was due to that.
Overall the system has been working ok, but it seems to run out of water fairly quickly, we are lucky to get two pots of coffee water out of it. I would not recommend this company if they still have that worker who claimed to be the only person who does installs for the company.
The installation of the reverse osmosis system was a different story, he constantly complained about how little space there was, but he came out ahead of time and said there was enough space for it. The entire time he was making racist remarks about the last customer that he went to go see, and he also made very sexist remarks to my wife. In the process of installing the reverse osmosis system he broke the drain on one of our sinks, but didn't tell anyone about it and left.
The next day we noticed water under the counter, so we called the company and they claimed that it was a preexisting problem that the worker told us about. After a few back and forth's with the manager they finally decided to cover a plumber coming out to fix the drain. The plumber came out and fixed the drain but while he was here found that the filters on the reverse osmosis system were not tightened and part of the water problem we were having was due to that.
Overall the system has been working ok, but it seems to run out of water fairly quickly, we are lucky to get two pots of coffee water out of it. I would not recommend this company if they still have that worker who claimed to be the only person who does installs for the company.
Response from Aqua Systems
"At the time of this insulation, 6/6/13, our installer contacted me and communicated that there was existing water damage under the sink. He said that he was going to take pictures to verify it so there was no question that he might be blamed for the damage. I instructed him that it was ok to take a picture and then proceed with the work. Our installer said he did take longer to complete working around the moving boxes in the basement, the customer recently moved in, and the under sink area was a tight space for him to work. I believe it was the next day, Friday 6/7/13, when the customer called back he spoke to our Assistant Manager and stated that he had water under his sink and thought it was from the drain. The customer asked that I, the store manager, call back. I then contacted the customer and told him that he could contact a plumber and we would cover the cost of the plumber by taking additional money off the price of the equipment he purchased from us. He said that was fine. That was the last I heard from the customer. At no time during my conversations with this customer did he communicate any of the issues he brought up in his comments listed here. After receiving the notification of the comments from Angie’s List (9/9/13), I contacted the customer for follow up conversations concerning his issues on Friday, 9/13/13. He stated that he felt the drinking system seemed to be working fine now. I instructed him to contact me if he had any other issues with it and we would take care of it ASAP. All other issues voiced from the customer were somewhat vague and lacked specific detail, mostly because of the time that has passed since the installation. These issues have been addressed accordingly."
Joe E.
Jun 2013
I would hire again.
Donna J.
May 2013
unknown
Bernice W.
May 2013
We had one bottle that came with a factory defective cap. We asked for a credit, they said they won’t do that. The delivery guy told us to call the office, and they said they would only replace the bottle. He didn't try to find an answer for us.
Sylvie D.
May 2013
They have done a good job.
Tom T.
Feb 2013
Overall, the service was great. It’s a good company. The Mountain Spring water tastes great and I could trust it as being pure spring water. Our church just ordered a water cooler from them as well. I would definitely work with them again!
Dennis T.
Feb 2013
The service has turned out great! They’re a family-oriented company. They were very personable and friendly. Nothing was stressful and they weren’t high-pressure salesmen.
Nancy T.
Feb 2013
The man that delivers the water for me goes above and beyond his duties for me. They are courteous and professional when I have to deal with them. They usually arrive around the same time each month, so I can easily plan my day around their delivery.
Tim H.
Feb 2013
They’ve been good to work with! They’re nice people. Anytime I’ve had any problems with the equipment, they’ve been responsive.
LINDA G.
Jan 2013
It has been very good. I have used them for years.
Homeowner
Jan 2013
They’re a very honest company. Whenever I’ve ordered anything, they’ve been helpful. For example, if I need to change the schedule, they make the adjustment without any problems. Their prices are reasonable and they’ve been dependable.
Rhonda R.
Jan 2013
They’ve been good to work with overall!
Joy T.
Jan 2013
They’re a good business to deal with! They’re very prompt with returning phone calls and always deliver the water when they say they will. I also know how much the bill will be prior. Their delivery fee is only $4.50. They even take the water downstairs for me if I ask! They’ve been good to work with. We would not drink any other water but this water, and company always comments on how great the water tastes!
Joan B.
Jan 2013
The service has been great overall. They’ve done a great job, particularly since they’ve moved to the area! They’ve delivered nicely and whenever I’ve called, they’ve been responsive. Their prices are reasonable!
Licensing
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FAQ
Aqua Systems is currently rated 4.7 overall out of 5.
Aqua Systems accepts the following forms of payment: CreditCard
Yes, Aqua Systems offers free project estimates.
No, Aqua Systems does not offer eco-friendly accreditations.
No, Aqua Systems does not offer a senior discount.
No, Aqua Systems does not offer emergency services.
No, Aqua Systems does not offer warranties.