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Advance Carpet One

Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

Thank you for considering Advance Carpet One as a source for all of your flooring needs. New floors can completely transform a room and we have top quality carpet, hardwood, tile, laminate & vinyl available to you. Whether for your home or business, we have a professional staff dedicated to helping you find the floor solutions that will work for you. Please feel free to call us or stop by one of our locations - we would be happy to help you!

Business highlights

65 years of experience

Services we offer

Flooring sales & installation - hardwood, carpet & area rugs, laminate, tile, vinyl

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.459 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
10%
3
10%
2
7%
1
3%
Showing 1-25 of 59 reviews
Lois C.
Aug 2020
5.0
Yes, I recommend this pro
$6,000
Buying experience was great with Mark in the Des Peres store. Lots of choices, lots of prices options. Installation went well - installers polite, fast workers. They cleaned up after. My family has used this company before and they're terrific. Hight recommend!

David S.
Apr 2017
5.0
Yes, I recommend this pro
$3,600
Installers were terrific and did high quality work.

Jason D.
Jun 2015
5.0
Yes, I recommend this pro
Martin and his guys showed up on time, and worked all day to get the job done. They really know what they are doing. We will definitely use them for all our future flooring needs.
Response from Advance Carpet One
"Thank you for taking the time to share your experience w/ Advance Carpet One. We look forward to serving you again in the future."

David R.
Apr 2015
5.0
Yes, I recommend this pro
unknown
Response from Advance Carpet One
"Thank you for providing feedback on our company. We look forward to serving you again in the future."

Becky B.
Mar 2015
2.0
$7,000
They didn't get back to us, and it seemed like they were giving us the run around.
Response from Advance Carpet One
"The customer purchased this material in September 2014. There were no services performed, this was a material only sale. They informed us in March 2015 that after they had performed other work in their home that they now did not like the look/color of one of the products they purchased. We can not get credit for material from the manufacturer 5 months after purchase. The manufacturer will not take it back at that point. We are sorry they did not like one of the products they purchased and had they inquired about a return within a reasonable amount of time, we would have been able to accommodate their request. We did measure at customers request to confirm the measurements they had already taken. The bulk of the purchase (85%) was of one product, and that was used entirely. It was the remaining 15% of product that was a different style and color that they inquired about returning. We have documentation that we checked with the manufacturer on trying to return this and their response that they could / would not since it had been so long. We were not trying to give the customer the "run around", we simply could not give them the answer that they were looking for."

Michele L.
Jun 2014
5.0
Yes, I recommend this pro
$3,000
unknown
Response from Advance Carpet One
"Thank you for sharing your review of our company on Angie's List. Please let us know if we can service you again in the future."

Dan D.
Jun 2014
5.0
Yes, I recommend this pro
It's just fine. I think it was a reasonable price. It has been so long that I don't remember anything negative or positive. We've been happy with the result. I would recommend them, I didn't have a bad experience.
Response from Advance Carpet One
"Thank you for posting your review. We look forward to serving you again in the future."

David K.
May 2014
5.0
Yes, I recommend this pro
$800
Arrived on time and installed as planed.  Very quick to set up install date.

Sam H.
Nov 2013
5.0
Yes, I recommend this pro
$9,900
The salesperson Gwen is very nice and worked closely with us before and after the purchase.  We shopped around and obtained estimates from 4 different providers and I am very satisfied we picked Advance.  The installers were amazing.  This was a huge 2 day undertaking and the installers made it look like a walk in the park.  We have a lot of furniture and I thought it would be a challenge to move some of it.  But not with these guys.  The installers lead by Ramon, have the art of moving furniture down to a science.
Response from Advance Carpet One
"Thank you for taking the time to post your experience with Advance Carpet One on Angie's List. We are thrilled that you are happy with your flooring choice. We take great pride in our installation crews here at Advance, and thank you for taking the time to mention them specifically. Enjoy your new flooring for many years and let us know if there is anything further we can assist you on."

Tom S.
Nov 2013
5.0
Yes, I recommend this pro
$4,500
They moved the furniture and replaced it. Very polite crew. We plan to use them again.
Response from Advance Carpet One
"Thank you for taking the time to post your experience with Advance Carpet One on Angie's List. We are thrilled that you are happy with your flooring and look forward to serving you again in the future."

Mary D.
Jun 2013
5.0
Yes, I recommend this pro
$600
Everything went exactly as explained. The salesman explained alot about carpet to match the carpet to our needs. We bought the carpert up front for an area being refinished. They kept the carpet some additional time to meet our timetable. The installer was very experienced and easy to work with, The carpet seems to be just what we had anticipated. I'm very happy with the results.
Response from Advance Carpet One
"Thank you for taking the time to submit your review on Angie's List. Please keep us in mind for any future flooring needs."

Linda S.
May 2013
5.0
Yes, I recommend this pro
$1,200
When the carpet was delivered to the store, they called and set up an appointment.  We removed books, breakables. pictures, lamps, etc, from the rooms.  They came in and moved all of the heavy furniture, tore up the old carpet, laid pads and then carpet.   They even extended the carpet into the closets.  They removed the old carpet.  When done, they moved all furniture back and offered us any carpet pieces that were leftover.
They were very polite and professional.  I would use them again.
Response from Advance Carpet One
"Thank you for taking the time to note your satisfaction with your flooring purchase on Angie's List. We look forward to serving you again in the future."

Glenda H.
Mar 2013
5.0
Yes, I recommend this pro
$824
I choose Advance knowing nothing about them except for Angies List.  This was a small project that kept being pushed back until I just wanted it done..  Advance has an unbelievable and overwhelming  number of beige carpets.  This was not a warm and fuzzy experience, certainly no sales pressure.  They really didn't seem to care if I bought anything, my salesman somehow disappeared, the carpet came in later than expected.  Sounds bad?  The carpet was the perfect choice. They sent a crew of 3 for this little job and they were on time, polite, fast working, efficient, and did a wonderful job.  They were good about moving the furniture carefully which included a TV set with cable connections and even made sure that the TV was working when they plugged it in .  They had no problem taking the old carpet to the basement and putting it in place.  I couldn't be more pleased.
Response from Advance Carpet One
"Thank you for posting your experience with Advance Carpet One on Angie's List. We have addressed your concerns about the selling process with the salesperson. We take pride in our installation crews and are very happy that you are pleased with your flooring choice. Please keep us in mind if you have future flooring projects."

Constance D.
Feb 2013
2.0
$5,000
I chose Advanced Carpet because of 3 reasons: 1. They were originally a St Louis company and are not a big box store 2. They are on Angie's List  3. Their Beautiful Guarantee which states: "We want you to be 100% happy that the flooring you have chosen is as beautiful as the one in your dreams.  If not, we will replace it for free.  That's what we call the 'Beautiful Guarantee'.  We are that confident."   This guarantee is featured prominently in the stores and on their website.  This comprehensive guarantee gave me confidence that I would have recourse if the job did not turn out well.

As soon as I saw the final installation I told the installers I was not happy as the seams were very visible and peaked, meaning they did not lie flat.  The 3 seams are very apparent in any light.  The installers called the store and told them I was unhappy with the installation and the way the seams stood out.  The installer said he would have run the seam another direction but the carpet was precut and he had no option. A supervisor came by the next day and subsequently an "investigator" hired by the store came out to look at the seams.
A large part of the problem is that the  main long seam is running against the light that floods into the room from many windows.  Also another type of carpet with a higher nap might have hidden the seam better.  I was given no advice about the type of carpet and how a seam might show and I was not consulted about where the seams would be put in the room when the store manager came out to measure my rooms.

When I called the store to tell them I was unhappy with the way the carpet seams showed up and peaked the manager told me they carpet was properly installed, and besides my carpet was not covered by the Beautiful Guarantee.  I asked him what he meant and he said only some of their carpet was covered and mine was not.  I told him I had not been told verbally or in writing at any point that my carpeting, which was approximately $7.25/square foot, for a total of nearly $5000, was not covered under the Beautiful Guarantee.  He is now refusing to replace the carpet. He also states that the carpet I chose is not one they carry.  When I originally shopped in the store the manager told me if I find something I like elsewhere to come back and they could match or better a price and order it for me.  I brought him a sample of a carpet they didn't feature in that store location but he was able to order it right away.  He never mentioned that the Beautiful Guarantee did not apply to my flooring. 

I would like the carpet replaced with a different carpet that is installed so the seams do not show up so badly, which can be done by running the seam under the bed.  It also needs to be a higher nap.  I believe a salesman with some experience and interest should have helped me pick a better choice for this room and should have discussed all the options for seam placement. (The carpet I had in that room previously showed no seams at all so i was not even concerned about seams when I ordered the carpet.) I also feel that now that I am unhappy they are claiming the carpet is not under the Beautiful Guarantee to avoid responsibility.  If a flooring is not covered they should advise the customer in writing at the time of sale, which they did not do.  I am also upset that the manager is being rude on the phone with me now.

Update 3/15/13:
1.  Warranty is offered by the carpet manufacturer for problems with wear or stain etc.  That is not the same as Advanced Carpet's Beautiful Guarantee for satisfaction about the final look of the flooring including installation.  Nothing was ever explained to me by the store manager about limitations of their Beautiful Guarantee and there are no disclaimers on the website where the Beautiful Guarantee is posted.
2.  If a store can sell a customer a carpet then that is as good as having it in stock as far as I am concerned.  Many stores specially order items not shown in their showrooms.  If they sell it they are responsible for what they sell.  The manager did not say a word about the carpet I ordered not being covered under their Beautiful Guarantee.  There is no disclaimer on my sales receipt.
3.  The manager did not discuss how the seams would look in my room and give me an option to purchase more carpet for a better look.  He measured the room and should have told me the seams would be less noticeable if run with the light, instead of against it.  He did not do so. As a supposed carpet expert he should also have advised me that a carpet with a different weave would hide a seam better.  He gave me no advice and was in a big hurry.   My goal was not to sacrifice the appearance of the carpeting to save some money!
4.  Advanced Carpet has not offered me any solutions such as giving me the carpet at cost.  I asked the manager to get back with me about some remediation to the problem and he has not called me.
5.  I stopped payment on the rest of the carpet until I could get this problem resolved.  I figured I was unlikely to get attention for my problem unless they had not been fully paid.  
6. It is not surprising that the inspector agreed with them since Advanced hired him.  He told me himself that the seams would have looked much less noticeable if the seam had gone with the light.  The way it was installed there are 3 seams, there could have been one.
7.  The carpet I bought from Advanced with was about $63 per square yard, not a cheap carpet, and definitely in the range of carpeting/flooring covered under the Beautiful Guarantee.
8.  I am willing to negotiate a reasonable resolution to this problem if Advanced will contact me.  Otherwise I am taking my complaint to the Better Business Bureau and State's Attorney General. 

Update 7/13/2013
My experience with this company was very stressful and unpleasant. The carpet originally installed (nearly $5000 worth at about $7.50/sq foot) was installed in such a way that the seams stood out like sore thumbs. They did not advise me or consult me about the seam placements and when I complained about the unacceptable look they told me that the "Beautiful Guarantee" I saw advertised on their website and all over the store did not apply to my carpet, despite the high cost of my carpeting. After months of dispute and filing complaints with my credit card, Angie's List and the BBB the General Manager Darren Kustra called me and offered to replace the carpet if I agreed to pay for the installation ($500). After many delays the carpet was finally installed, it is not the same quality as my original choice but it is fine. Mr. Kustra was pleasant and helped resolve a huge problem.My advice is if you think you have any guarantee at all on flooring with this company, get it in writing, don't think you have their Beautiful Guarantee (love the flooring or they will replace it) unless you have it written and highlighted on your invoice. Avoid the Kirkwood store, the manager was disinterested, disrespectful and hostile to me.

ROSEMARY P.
Jun 2012
5.0
Yes, I recommend this pro
I am satisfied with their price and service, everything about them was excellent. I would recommend them to others.

Irv M.
Jan 2012
5.0
Yes, I recommend this pro
$2,000
The sales person was an older gentleman who was quite knowledgeable and  had been in the carpet industry for 35-40 years. We felt comfortable talking to him about various types and colors of carpets.He came out to the house and measured. What I was really impressed with was that after it was installed he was very close with his measurements. We didn't pay for carpet that we didn't use. The installation was very efficient. It was done when they said it would be done. We were really happy with the service. He had good communication and was very accommodating. The guys he had do it were very efficient and got the job done.

Melinda L.
Oct 2011
5.0
Yes, I recommend this pro
$650
Excellent. Great service. Friendly. Professional.
Response from Advance Carpet One
"Thank you for submitting your experience with our company on Angie's List. Our goal is 100% customer satisfaction with the product they purchased and a professional installation. We'll look forward to serving you again in the future."

Janet W.
May 2011
5.0
Yes, I recommend this pro
$7,500
The installers were very professional and did an excellant job. The installation took about seven workdays.  Walking around the house was never an issue.  The installers made sure we always had a path to walk on.  About 15 months after the installation, we discovered a water leak. The plumber determined the leak was due to a nail that hit the water line when the installers replaced the baseboards. Advance Carpet promptly reimbursed us for the plumbing costs. One tile did crack (a U-shaped cutout at a doorway) and it was replaced at no cost to us.  We are extremely happy with the flooring and would definitely use their services again.

Richard P.
Apr 2011
4.0
Yes, I recommend this pro
$8,100
No problems.

Elizabeth E.
Apr 2011
5.0
Yes, I recommend this pro
$3,000
Great service..Great price

CARRIE O.
Jun 2010
5.0
Yes, I recommend this pro
$9,000
Service was great. I am picky about carpet and wanted a very dense cut pile carpet and the sales staff was great. Measurements were taken quickly and the installers were excellent and the carpet looks great.

Jan W.
May 2010
5.0
Yes, I recommend this pro
$740
It went very well. Very well pleased with the sales person, the selection and layout at the store, the carpet, the installation, and the installation team. I recommend them.

MONICA J.
Mar 2010
2.0
We won't go back to them. They sold me flooring that should have never been sold for a kitchen because if you drop a scissor on it, it will leave a dent or it cuts it. I have all these marks and dents all over my kitchen floor. I wrote to the manager and also called and never got a response back. I wrote them off my list of whom I will go back to. I don't think they should have sold that flooring to us. The installers were fine, but the floor was not.

EMMA S.
Mar 2010
5.0
Yes, I recommend this pro
The gentleman whom I bought the carpets from has now retired. I have no problems with the quality or the installation of the carpeting. In order to honor their warranty, you are supposed to have your carpeting cleaned and shampooed every two years which I thought was silly. I got to know this from him. I have nothing negative to say about them.

John H.
Feb 2010
5.0
Yes, I recommend this pro
$500
They’re great and we’ve used them several times. They are always pleasant to deal with and they do a great job with installation. We go to them first. I like them because they are a family operation that has been around a long time. They guy that usually sells us the carpet is just a character but he knows his business inside and out. The store is small but they have a great selection. They always do what they say they are going to do, they clean up after themselves, and there are never any problems. I think the price is very reasonable and they are probably the only people we'll use for carpet.
Showing 1-25 of 59

Licensing

State Contractor License Requirements

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FAQ

Advance Carpet One is currently rated 4.4 overall out of 5.

Advance Carpet One accepts the following forms of payment: CreditCard

Yes, Advance Carpet One offers free project estimates.

No, Advance Carpet One does not offer eco-friendly accreditations.

No, Advance Carpet One does not offer a senior discount.

No, Advance Carpet One does not offer emergency services.

No, Advance Carpet One does not offer warranties.