
Advance Carpet One
About us
Thank you for considering Advance Carpet One as a source for all of your flooring needs. New floors can completely transform a room and we have top quality carpet, hardwood, tile, laminate & vinyl available to you. Whether for your home or business, we have a professional staff dedicated to helping you find the floor solutions that will work for you. Please feel free to call us or stop by one of our locations - we would be happy to help you!
Business highlights
Services we offer
Flooring sales & installation - hardwood, carpet & area rugs, laminate, tile, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
69% | ||
10% | ||
10% | ||
7% | ||
3% |
"Thank you for taking the time to share your experience w/ Advance Carpet One. We look forward to serving you again in the future."
"Thank you for providing feedback on our company. We look forward to serving you again in the future."
"The customer purchased this material in September 2014. There were no services performed, this was a material only sale. They informed us in March 2015 that after they had performed other work in their home that they now did not like the look/color of one of the products they purchased. We can not get credit for material from the manufacturer 5 months after purchase. The manufacturer will not take it back at that point. We are sorry they did not like one of the products they purchased and had they inquired about a return within a reasonable amount of time, we would have been able to accommodate their request. We did measure at customers request to confirm the measurements they had already taken. The bulk of the purchase (85%) was of one product, and that was used entirely. It was the remaining 15% of product that was a different style and color that they inquired about returning. We have documentation that we checked with the manufacturer on trying to return this and their response that they could / would not since it had been so long. We were not trying to give the customer the "run around", we simply could not give them the answer that they were looking for."
"Thank you for sharing your review of our company on Angie's List. Please let us know if we can service you again in the future."
"Thank you for posting your review. We look forward to serving you again in the future."
"Thank you for taking the time to post your experience with Advance Carpet One on Angie's List. We are thrilled that you are happy with your flooring choice. We take great pride in our installation crews here at Advance, and thank you for taking the time to mention them specifically. Enjoy your new flooring for many years and let us know if there is anything further we can assist you on."
"Thank you for taking the time to post your experience with Advance Carpet One on Angie's List. We are thrilled that you are happy with your flooring and look forward to serving you again in the future."
"Thank you for taking the time to submit your review on Angie's List. Please keep us in mind for any future flooring needs."
They were very polite and professional. I would use them again.
"Thank you for taking the time to note your satisfaction with your flooring purchase on Angie's List. We look forward to serving you again in the future."
"Thank you for posting your experience with Advance Carpet One on Angie's List. We have addressed your concerns about the selling process with the salesperson. We take pride in our installation crews and are very happy that you are pleased with your flooring choice. Please keep us in mind if you have future flooring projects."
As soon as I saw the final installation I told the installers I was not happy as the seams were very visible and peaked, meaning they did not lie flat. The 3 seams are very apparent in any light. The installers called the store and told them I was unhappy with the installation and the way the seams stood out. The installer said he would have run the seam another direction but the carpet was precut and he had no option. A supervisor came by the next day and subsequently an "investigator" hired by the store came out to look at the seams.
A large part of the problem is that the main long seam is running against the light that floods into the room from many windows. Also another type of carpet with a higher nap might have hidden the seam better. I was given no advice about the type of carpet and how a seam might show and I was not consulted about where the seams would be put in the room when the store manager came out to measure my rooms.
When I called the store to tell them I was unhappy with the way the carpet seams showed up and peaked the manager told me they carpet was properly installed, and besides my carpet was not covered by the Beautiful Guarantee. I asked him what he meant and he said only some of their carpet was covered and mine was not. I told him I had not been told verbally or in writing at any point that my carpeting, which was approximately $7.25/square foot, for a total of nearly $5000, was not covered under the Beautiful Guarantee. He is now refusing to replace the carpet. He also states that the carpet I chose is not one they carry. When I originally shopped in the store the manager told me if I find something I like elsewhere to come back and they could match or better a price and order it for me. I brought him a sample of a carpet they didn't feature in that store location but he was able to order it right away. He never mentioned that the Beautiful Guarantee did not apply to my flooring.
I would like the carpet replaced with a different carpet that is installed so the seams do not show up so badly, which can be done by running the seam under the bed. It also needs to be a higher nap. I believe a salesman with some experience and interest should have helped me pick a better choice for this room and should have discussed all the options for seam placement. (The carpet I had in that room previously showed no seams at all so i was not even concerned about seams when I ordered the carpet.) I also feel that now that I am unhappy they are claiming the carpet is not under the Beautiful Guarantee to avoid responsibility. If a flooring is not covered they should advise the customer in writing at the time of sale, which they did not do. I am also upset that the manager is being rude on the phone with me now.
Update 3/15/13:
1. Warranty is offered by the carpet manufacturer for problems with wear or stain etc. That is not the same as Advanced Carpet's Beautiful Guarantee for satisfaction about the final look of the flooring including installation. Nothing was ever explained to me by the store manager about limitations of their Beautiful Guarantee and there are no disclaimers on the website where the Beautiful Guarantee is posted.
2. If a store can sell a customer a carpet then that is as good as having it in stock as far as I am concerned. Many stores specially order items not shown in their showrooms. If they sell it they are responsible for what they sell. The manager did not say a word about the carpet I ordered not being covered under their Beautiful Guarantee. There is no disclaimer on my sales receipt.
3. The manager did not discuss how the seams would look in my room and give me an option to purchase more carpet for a better look. He measured the room and should have told me the seams would be less noticeable if run with the light, instead of against it. He did not do so. As a supposed carpet expert he should also have advised me that a carpet with a different weave would hide a seam better. He gave me no advice and was in a big hurry. My goal was not to sacrifice the appearance of the carpeting to save some money!
4. Advanced Carpet has not offered me any solutions such as giving me the carpet at cost. I asked the manager to get back with me about some remediation to the problem and he has not called me.
5. I stopped payment on the rest of the carpet until I could get this problem resolved. I figured I was unlikely to get attention for my problem unless they had not been fully paid.
6. It is not surprising that the inspector agreed with them since Advanced hired him. He told me himself that the seams would have looked much less noticeable if the seam had gone with the light. The way it was installed there are 3 seams, there could have been one.
7. The carpet I bought from Advanced with was about $63 per square yard, not a cheap carpet, and definitely in the range of carpeting/flooring covered under the Beautiful Guarantee.
8. I am willing to negotiate a reasonable resolution to this problem if Advanced will contact me. Otherwise I am taking my complaint to the Better Business Bureau and State's Attorney General.
Update 7/13/2013
My experience with this company was very stressful and unpleasant. The carpet originally installed (nearly $5000 worth at about $7.50/sq foot) was installed in such a way that the seams stood out like sore thumbs. They did not advise me or consult me about the seam placements and when I complained about the unacceptable look they told me that the "Beautiful Guarantee" I saw advertised on their website and all over the store did not apply to my carpet, despite the high cost of my carpeting. After months of dispute and filing complaints with my credit card, Angie's List and the BBB the General Manager Darren Kustra called me and offered to replace the carpet if I agreed to pay for the installation ($500). After many delays the carpet was finally installed, it is not the same quality as my original choice but it is fine. Mr. Kustra was pleasant and helped resolve a huge problem.My advice is if you think you have any guarantee at all on flooring with this company, get it in writing, don't think you have their Beautiful Guarantee (love the flooring or they will replace it) unless you have it written and highlighted on your invoice. Avoid the Kirkwood store, the manager was disinterested, disrespectful and hostile to me.
"Thank you for submitting your experience with our company on Angie's List. Our goal is 100% customer satisfaction with the product they purchased and a professional installation. We'll look forward to serving you again in the future."
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