A Pro-Duction Painting Company, LLC

It went great and better than I thought it would (never hired painters before this). They did a really good job painting. Clean lines and good coverage. Didn't leave a mess behind. A friend of mine paints houses as well and even he said they did a good job. I would definitely recommend them.

I have had 2 experiences with Don and Terry Feager from A Pro-Duction Painting. The 1st one could not have been better and the 2nd one could not have been worse. It was hard to believe I was dealing with the same company. The 1st time Don came to my home to estimate a job for painting my living room and dining room walls along with trim and ceilings. They were punctual, polite, clean, friendly and professional in every way. The price was very good as was their workmanship, About a year later when we had another interior painting job Don again came to the home, remembered us from before and again was friendly and pleasant to be around. And after that the bottom fell out. He came on a Wednesday and said he could start my job the following week, maybe Tuesday. We agreed and I asked him for a written quote detailing the scope of work to be performed and the agreed upon price. And that's the last we ever heard from him. One week went by and we did not hear from him. Two weeks, then almost 3. During this time I followup with him with a couple phone call messages but he never returned my calls. Then, out of the blue, his uncle Terry who is also a painter and who works with him called me asking me if I had heard back from Don. I said no although I had left him a 2 or 3 VM messages. Terry was surprised and demonstably upset that his nephew had never returned my phone call. Terry said that he was too busy. Too busy?? We are all too busy but he has a cell phone and how long does it take to call someone back; particularly a past loyal and happy customer. Terry said it was unexcusable that Don never call me back, that that was poor business and he will talk with him and get back with me in a day or so. That was the last I heard from Terry. What's up with these people? When I called Terry back to ask him why I had not heard from him all he said is "we cannot do your job". No explanation but just that he couldn't do my job. I assumed they just got busy but for the guy who was upset at his nephew for not returning a phone call and then he does the same thing; well, that was the last straw. I left a message with Terry how disappointed I was in the 2 of them and how unprofessional (not to mention just plain not nice) they were. I assured them that I would contact the person who originally recommended them to me to make sure he knew how his referred painters were acting. He told me that it is because to this unprofessional and callused behavior that he no longer recommends Don and Terry Feager of A Pro-Duction Painting to any of his customers. And neither would I. There are too many good painters that value your business to have to put up with these guys. Too bad because catagorically their workmanship is pretty good.